Local Measure

💡 Competency is Key: Shaping Up for the AI Future with AWS 💡 We’re honored to be featured in ARN - Channel News article, which highlights the achievements of AWS Partners in driving innovation with GenAI. Thank you to Ruba Borno for acknowledging our global impact and focus on Amazon Connect.  “With their solution, they’re able to take Contact Center as a service, which those migrations typically take months and months for customers to achieve, and actually reduce them down to several weeks… That speed to that transformation is really key.  Local Measure is just such an incredible partner that has helped customers across the globe. So even though they are headquartered in Australia, their impact is global on our customers, and they have focused on the Connect specialisation,” Our achievement of the AWS GenAI Competency is a testament to the incredible support from AWS and the dedication of our team. We have also been recognized as the AWS Marketplace Partner of the Year-APJ for the second consecutive year. Local Measure is focused on transforming customer service by reducing contact center migration timelines from months to weeks, helping businesses deliver exceptional customer experiences faster. It’s inspiring to see how collective innovation and collaboration are shaping the future of AI across industries. Thank you Amazon Web Services (AWS) for your continued partnership. Together, we’re making significant strides toward delivering intuitive, secure, and scalable customer experiences worldwide. 📖 Read the article written by Cathy O'Sullivan https://lnkd.in/gDNUQpE6 #AWS #AWSPartners #FutureOfCX #GenerativeAI #CustomerExperience #ContactCenter #AmazonConnect

Zendesk Partners with Local Measure to Deliver Zendesk Voice < Australian ISV brings voice and more with its out-of-the-box Amazon Web Services (AWS) #AmazonConnect solution. Jonathan Barouch Tom Eggemeier Heidi Elmore

The year was 2022 and Amazon Web Services (AWS) just asked whether I'd like to meet industry luminary Sheila McGee-Smith - our solutions leader Nuri Gocay and I agreed and then wondered what we'd gotten ourselves into. During that first meeting Sheila's depth of knowledge of the industry and ability to process trends and information was apparent. We left the meeting sweating bullets and wondering if we'd made an impression... and sure enough in 2023 we were invited back again. To see a story today about Local Measure on No Jitter with Sheila's byline was an incredible thrill. Thank you Sheila McGee-Smith for asking the tough questions and for being such a dedicated force driving our industry #ccaas #contactcenter https://lnkd.in/gmwJe2gV

Did you know that personalization can be the difference between good and exceptional customer service? Check out our recent blog post exploring how generative AI is revolutionizing the way businesses connect with customers. 💡 AI-powered personalization is now transforming customer service by enabling businesses to meet individual needs more effectively than ever before. By leveraging AI to create detailed customer profiles, implement tailored communication strategies, and anticipate customer needs, companies can significantly enhance their customer service offerings. Interested in learning more? Read the full blog below to learn how AI is shaping the future of customer service: 🔗 #CustomerExperience #AI #Personalization #CustomerService #LocalMeasure

AI’s Evolving Role in the Contact Center 🤖 Creating the CX workforce of the future #cx #ccaas #customerexperience #contactcenters #ai | Local Measure

Clunky, on-premise contact center systems are time-consuming and expensive to operate and all too often have limited options for continuous improvement. This was the situation The Exeter, a leading and award-winning health and life insurance provider found themselves in. The team decided that they needed to transition to a newer, more effective system to ensure that the organisation remained fully operational and secure into the future. Opting for a cloud-based solution that they could easily scale up to enhance the overall customer experience, the focus was on ensuring the organization's security and continuity. Choosing Engage by Local Measure, users have found the platform to be simple and user-friendly. It allows them to choose their next status, ensuring that work is managed efficiently and to a high standard before taking the next call. Managers can also monitor and manage call analytics and route calls as needed, leading to a more streamlined and efficient customer service process. Want to learn more about what Engage can do for your business? Click the link below to discover how The Exeter transformed their operations. ⭐ 💡 #innovation #contactcenter #ccaas #customerstory

🚀 We’re partnering with Local Measure to bring advanced voice solutions to large businesses and enterprises: https://zdsk.co/3C4tzg3 🤝 This collaboration enhances Zendesk’s voice capabilities, while empowering Local Measure — a leader in contact center technology and trusted Amazon Web Services (AWS) partner — to deliver exceptional customer service at a larger scale. 🌟 By combining Zendesk’s AI-powered, all-in-one service solution with Local Measure’s cutting-edge voice technology, businesses gain the flexibility to evolve their contact centers while maintaining Zendesk’s signature simplicity and ease of use.

🚀 We’re partnering with Local Measure to bring advanced voice solutions to large businesses and enterprises: https://zdsk.co/3C4tzg3 🤝 This collaboration enhances Zendesk’s voice capabilities, while empowering Local Measure — a leader in contact center technology and trusted Amazon Web Services (AWS) partner — to deliver exceptional customer service at a larger scale. 🌟 By combining Zendesk’s AI-powered, all-in-one service solution with Local Measure’s cutting-edge voice technology, businesses gain the flexibility to evolve their contact centers while maintaining Zendesk’s signature simplicity and ease of use.

When it comes to keeping your contact center productive, it can be a real challenge providing exceptional customer service, resolving customer queries and ensuring positive experiences. By learning how to harness the power of AI in contact centers, businesses can work to streamline their operations, improve overall efficiency and most importantly improve customer satisfaction. At Local Measure, we know how important it is to keep your contact center productive, check out our recent blog on the top ways you can get the most out of your contact center with AI. 🤖 📈 #contactcenter #generativeai #ccaas #customerexperience

Today, delivering seamless, consistent, and connected customer experiences is no longer optional—it's essential. Check out our latest blog to explore: ⭐ What omnichannel customer engagement really means ⭐ The four pillars of a successful omnichannel strategy ⭐ The benefits of implementing self-service tools and AI-powered CX software to enhance customer experiences But why is omnichannel customer service so important and how can it be used to overhaul your contact center? 👉 Click below to learn more: https://lnkd.in/gGExqshu #omnichannel #customerexperience #cx #ccaas