Omneo

Exciting news! 🏆 👏 Omneo has been awarded Connected Commerce Excellence and Industry Partner of the Year at NORA ~ National Online Retailers Association POPS! Awards 2024! The judges celebrated Omneo’s partnership with SARAH & SEBASTIAN for pioneering in-store tech that brings a new level of customer experience. Together, we created a single, seamless hub connecting all customer insights at the point of sale, making every interaction shine. We’re also over the moon to have been named finalists in CX Innovation Excellence, In-Store Tech Pioneer, Loyalty Program Excellence, and our very own Danny Phillips for Tech Evangelist of the Year. Thank you to our fantastic team, clients, and the ANZ retail community for making this possible. A massive congratulations to all the WINNERS! Your hard work and dedication drive our industry forward. 🏆 This recognition fuels our commitment to delivering innovative, customer-first solutions for retail. Here’s to shaping the future of connected retail together! 🚀 #Omneo #NORAawards #CustomerExperience #RetailInnovation #ConnectedCommerce

The Melbourne team is setting the bar high! ⛳️ Ready to see if Sydney can top it.🏌️♂️

We made the finals! 🎉✨ Omneo is officially up for the 2024 #NORA Awards' Connected Commerce Excellence Award, CX Innovation Excellence Award, In-Store Tech Pioneer Award, and Loyalty Program Excellence Award categories. A heartfelt thank you to everyone who voted for us. Your support in our mission for omnichannel customer-centric retail has made this possible. We can’t wait to celebrate these milestones with our clients and partners, and congrats to all finalists who are driving retail innovation. Want to join the celebrations on November 6th? 🥂 Get your tickets here: https://lnkd.in/dd9VsDYc Danny Phillips David Orrock John Gabriel Peter Pellegrino #NORA2024 #CustomerCentricity #RetailInnovation #OmneoCommunity #CXExcellence #LoyaltyPrograms

We’re thrilled to announce that Omneo has been nominated for Industry Partner of the Year at the Nora - Power of Partnerships Awards 2024! 🎉 This recognition highlights the passion and innovation of our entire team and the trust our clients place in us. Together, we’ve built something remarkable and couldn’t have done it without you. Voting starts today and runs until 25th October. Every vote counts! 💥 👉 Please vote for us here: https://lnkd.in/gUPhRi9h We’re also excited to share that Danny Phillips has been nominated for Tech Evangelist of the Year! If you know Danny, you know how tirelessly he champions customer-centric innovation and the importance of giving customers a receipt for their time, not just their money. 👉 Vote for Danny here: https://lnkd.in/gTAiX9zn Thank you to our incredible clients for inspiring the work we do every day. We’re excited for what’s to come, and your continued support means the world to us. NORA ~ National Online Retailers Association #IndustryPartnerOfTheYear #VoteForUs #CustomerCentricity #RetailInnovation #OmneoCommunity

New Client Announcement! We’re thrilled to welcome Ena Pelly to the Omneo retail CX movement. We're busy behind the scenes working on innovative loyalty and experiences for their customers and can't wait to share what we deliver together. 🌟 #CustomerExperience #RetailInnovation #Fashion #Loyalty #WatchThisSpace

Let's face it, your customers are most likely members of your competitor's loyalty program as well. The question is, how do you make yours the one they actually use? With the holiday season approaching and economic trends still affecting spending habits, competition for wallet share is fiercer than ever. It's not enough to offer generic discounts and rewards; you need to create a functional and emotional connection with your customers. Understand their preferences, anticipate their needs and deliver irresistible experiences. Consider these strategies: - Leverage POS as well Ecom data to create tailored rewards and recommendations aligned with individual preferences. - Allow customers and staff to save the products they are considering online or in store to omnichannel lists - Focus on creating memorable moments at every touchpoint. Exceptional service and unique offerings can drive loyalty more effectively than mere points accumulation.  - Give customers control over their rewards. Allow them to redeem points for a variety of options, including experiences, limited-edition merchandise, exclusive delivery services or even donations. What are your plans to make your loyalty program feel like a VIP club, not just another discount program? #retail #CX #loyaltyprograms

Day 1 at the Customer Show, Sydney 🔥 Adele Coswello's passion and approach to building a people-first (not rego-first) customer experience never fails to impress. mycar's focus on creating genuine connections over mere transactions resonates with what we're all about: empowering brands to prioritise meaningful customer interactions and driving loyalty through personalised connected experiences. We hope to catch you on Day 2. #TheCustomerShow #CX #CustomerExperience #Omneo #SydneyEvents

Decathlon Hong Kong is offering a “Lifetime Return” to its loyalty program members. Some small caveats aside, this change effectively rewrites the return rulebook. This bold move isn't just about returns; it's about building long-term trust and delivering an exceptional customer experience. What do you think about this strategy? What would stop this from working in Australian retail? #retail #CX #Decathlon

Are you ready to offer more than basic spend-based loyalty benefits? Typical loyalty programs reward customers based on spend alone. Few encourage customers to explore and experience everything a brand has to offer. Omneo's sophisticated Achievements capability enables you to guide customers throughout their journey, acknowledging and rewarding their progress as they engage with the various products, services and experiences you offer. Achievements provide the capabilities to: ✔ Link achievements to all aspects of your customer's experience, from subscribing to owning and everything in between ✔ Use badges to highlight new and unlock exclusive access to products, services and experiences relevant to each customer ✔ Encourage exploration with skill trees, allowing customers to unlock higher levels of achievement relevant to what they most value ✔ Surprise and delight customers with hidden and mystery achievements ✔ Connect achievements with other incentive mechanics (points, tiers, rewards, exclusive access, service levels) ✔ Give your retail and service teams access to view each customer's achievements to understand their engagement and provide a more personalised experience ✔ Build achievements into the design of your staff incentive program to acknowledge their unique achievements and experience Go beyond traditional loyalty program experiences. Omneo provides retail brand teams with the technology, expertise and implementation support they need to connect the dots between their customers, teams and platforms to deliver 1:1 connected retail experiences and loyalty. #CustomerExperience #LoyaltyProgram #Omneo #Gamification

Don’t Just Reward Loyalty, Create It. Our latest blog delves into how Omneo takes loyalty and incentives beyond points and punch cards. Discover how personalised, data-driven experiences can turn customers into lifelong advocates. With nearly 90% of Australians enrolled in loyalty programs, it’s clear the demand exists—but they crave more than generic rewards. Find out how Omneo helps brands elevate loyalty by delivering bespoke, emotionally engaging experiences beyond transactions that build lasting bonds. Link in the comments. #retail #CX #bespokeCX