Probe CX

We’re excited to welcome passionate Customer Service Specialists to our dynamic, fast-paced contact centre in Maroochydore. If you're ready to grow with a supportive team, apply today. Know someone who’d be a perfect fit? Feel free to share this opportunity with friends and family. https://hubs.la/Q02WWSY_0 #Maroochydore #JobAlert #ProbeGroup #CustomerService #ProbeCX

Last week, Anurag Chaturvedi and Karan Kanchan ⭐️ represented Probe CX at the annual ASFA | The Voice of Super Conference, showcasing Probe CX’s commitment to enhancing retirement outcomes for superannuation members. We’re passionate about driving meaningful change in the superannuation sector through enhanced member engagement, resolution and experience. Probe CX’s Superannuation Solutions: ⭐ Compliance and Risk Mitigation: Ensuring compliant operations under AFSL governance with proactive risk management. ⭐ Enhanced Member Experience: Deliver exceptional, omnichannel member experiences aligned with your fund’s values. ⭐ Contact Centre Specialists: Scalable, empathetic, tech-driven solutions with an experienced workforce supporting your CX vision. ⭐ Digital Innovation: AI-driven self-service, Gen- AI 🤖 powered chatbots and call elimination and deflection; reducing operations cost and addressing complex customer queries. ⭐ Data Analytics: Personalised member interactions and enhanced member loyalty through data-driven insights. By partnering with Probe CX our clients have achieved:  💹 85% increase in CSAT 💹 15-point NPS improvement 💹 25% digital deflection rate 💹 70% chatbot confinement rate 💹 25% contact centre cost reduction. Our insightful conversations at ASFA reinforced our commitment to becoming the superannuation industry’s CX partner of choice. With highlights from speakers such as Tobias Feakin, Catherine Ball,  Michelle Simmons, Simon Segars, Janine Mohamed, Dean Boxall, Mary Delahunty and Giaan Rooney, who reinforced the importance of collaboration to improve retirement outcomes. #Superannuation #CXExcellence #MemberEngagement #CustomerExperience #ASFAConference Probe Group #ProbeCX

How did this leading telecommunications client boost their outbound mobile sales by an impressive 190%? Learn how we partnered with them to implement operational excellence, optimising workforce performance and driving remarkable results. https://hubs.la/Q02WWPwV0 #Outsourcing #OptimiseWorkforce #QualityAssurance #ProbeGroup #ProbeCX

Our Group CEO, ✅Maneesh Sharma, has been featured in the latest The CEO Magazine - ANZ In this insightful article, Maneesh shares his vision for the future of Probe Group, emphasising the transformative role of cutting-edge technology paired with a human-centred approach. He highlights the growing market demand for innovation and how Probe Group is rising to the challenge of delivering exceptional client experiences. 👉https://lnkd.in/gkqq6uTs #Leadership #Innovation #CustomerExperience #Technology #AI #CEOMagazine #ProbeGroup

Discover how Probe CX transformed customer interactions for a global transport leader, saving them $250K per year. Our tech-enabled solutions not only reduce costs but enhance customer experience and operational efficiency. https://hubs.la/Q02WWVWK0 #ProbeGroup #DigitalTransformation #ProbeCX

International Fraud Awareness Week | 17-24 November 2024 This year’s theme, “The face of fraud is changing - Collaboration is more important than ever,” highlights the evolving nature of fraud and the power of working together to combat it. As Probe CX joins #FraudAwarenessWeek, we reaffirm our commitment to trust and security. We are focusing on the vital role trust plays in preventing fraud and protecting our customers. Trust is the foundation of everything we do - our clients entrust us with their information, their brand and their customers. They count on us to be knowledgeable, helpful and above all, trustworthy. By keeping our teams committed to trust and security, we go beyond being just a service provider - we become a true partner our clients can always rely on. Let’s continue to build a safer, more secure future together. #TrustAndSecurity #FraudPrevention #ProbeGroup #Trust #ProbeCX

Exciting opportunities as Customer Care Consultants available at our Wollongong office. If you're passionate about helping others and enjoy working in a fun, respectful and energetic team, we’d love to hear from you. Know someone who’d be a perfect fit? Feel free to share this opportunity with friends and family. https://hubs.la/Q02WWSMg0 #Wollongong #Jobalert #ProbeCX #ProbeGroup

Our client, a leading energy provider, utilised AI platforms to manage an influx of 160 calls per minute. By partnering with Probe CX, they leveraged AI platforms to enhance their fault and emergency response capabilities. This transformation significantly improved their contact centre operations and staffing model. Read the full case study here. https://hubs.la/Q02X3MFf0 #DigitalTransformation #ProbeGroup #ProbeCX

Customer expectations are soaring, and enquiry complexity keeps rising. What’s the solution? AI. Join our Innovior team - 2023's Salesforce Partner of the Year - for an exclusive event on Thursday, 28 November at our Melbourne head office. Get an inside look at how Salesforce Einstein AI is revolutionising contact centres, making them digital experience hubs of the future. Here’s what we’ll explore:  🎇 Boosting operational efficiency  🎇 Empowering agents with intelligent tools  🎇 Delivering personalised, high-quality customer experiences. Don't miss this chance to see AI in action. Sign up today and take the first step towards future-proofing your contact centre. https://lnkd.in/eM6TrtpU

On this Remembrance Day, we honour the brave men and women who have served and sacrificed in the name of freedom and peace. Let us remember the significance of this day and the importance of working together to create a better, more peaceful world. #RememberToRemember