resvu

Team resvu are very excited to be attending the Strata Community Association (Qld) Conference + Expo 👋 Come chat to the team, grab some merch and check out a resvu demo 💙

resvu is thrilled to announce that Brett Baillie, our long-standing Chief Operations Officer, has been appointed as our new Chief Executive Officer! 🎉 Brett has been a cornerstone of resvu’s success, bringing exceptional operational expertise and well respected leadership to the team. Over the years, he has played a critical role in designing and refining the systems and processes that form the core of resvu’s operations today. His dedication, strategic insight, and ability to inspire confidence across the team position him perfectly to lead resvu into its next phase of growth. Meanwhile, Tom Welsby, resvu’s founder, transitions into Director of Growth & Partnerships, while continuing his position on the board of directors. Tom will focus on leading the rollout of resvu 3.0 across Australia and the US, driving strategic growth initiatives, and strengthening key partnerships. 2025 promises to be an exciting year for resvu, filled with new opportunities, innovation, and continued commitment to delivering exceptional value to our clients and bringing positive change to the industry. We couldn’t be more excited for what the future holds 💙

We asked Esin Ibrahim of Melcorp Strata during our Voice of Customer panel discussion:   💬 “Esin, can you talk about how compliance and risk management create challenges for managers?”   💬 “Compliance can be stressful, especially when tasks like insurance renewals risk falling through the cracks. Centralized dashboards improve visibility and reduce reliance on error-prone email, making it much easier to stay on top of critical tasks and prevent them from getting lost in daily operations.”   For many managers, compliance is a constant priority and a significant source of stress. Critical activities like insurance renewals and committee communication demand time, focus, and precision but can easily be overlooked in the midst of daily demands.   Relying on emails to manage these vital tasks further increases the risk of errors and missed deadlines.   The solution? Tools like centralised dashboards. They provide a clear, real-time view of tasks, deadlines, and responsibilities. By reducing reliance on fragmented email systems, they not only lower stress but also ensure compliance obligations are met effectively and efficiently.   With the right technology, we can transform compliance from a challenge - into a part of our operations.

Community management is all about relationships. But as communities continue to grow more complex, so do client expectations. Scaling without losing the personal touch can feel like an impossible balancing act. So we can utilize concepts like the 80/20 rule. Spend 80% of your time on high value interactions like building relationships, solving key issues and building your business. And let resvu handle the 20% repetitive tasks. Stuff like emails, admin and constant back and forth 🥱 With resvu, you can scale confidently while… ✅ Delivering a great client experience ✅ Meeting rising expectations. ✅ And free up time for what truly matters, relationships. Relationships and scalability don’t have to compete. With the right tools, they work hand in hand. 🤝

“Compliance gaps are opportunities for improvement.” – Natalie Fitzgerald During our Voice of Customer event late last year, this insight from Natalie sparked an important discussion surrounding compliance in strata management. Compliance is always a priority, but it doesn’t always align with the realities of day-to-day operations. Audits frequently uncover gaps, tasks like insurance renewals or risk assessments can feel overwhelming, especially when processes are unclear or overly complex. But as Natalie highlighted, these challenges present opportunities. 💭 By rethinking compliance systems, we can create practical, ethical, and user-friendly solutions that make compliance a driver of operational excellence rather than a burden :)

The next evolution in strata is here 🚀 Launching in 2025, the resvu inbox transforms email management with industry specific tools and automations. Register your interest here: https://lnkd.in/gA23Qu8a #resvu #strata #bodycorporate #proptech #efficiency

Thank you resvu for allowing me to be part of your inaugural Voice of the Customer event. It was an amazing experience, and I'm excited to see what the future holds for your team. It's time for software companies to recognise that the Strata landscape has evolved, and so have it's needs. Your approach is both refreshing and inspiring, and I'm eager to see the innovations the next 12 months will bring. Adapting to the changing times in software and service delivery is essential and resvu is clearly leading the way.

💬 "Tim, what’s your biggest measure of success for the future?” We asked during our panel discussion at the recent Voice of the customer event...   “Client and staff satisfaction are the most critical metrics.   Staff should feel like professionals, not overwhelmed administrators.   Happy, engaged staff lead to better service and improved client satisfaction.” Tim’s insight highlights an essential truth, the satisfaction of both clients and staff lies at the heart of successful strata management 💙 Yet, achieving this balance isn’t easy. Communication challenges, managing committees, contractors, and maintenance tasks consume valuable time, with over 50% of communications related to work orders, follow-ups, and actioning items.   To add to this, visibility into task statuses and business operations is often limited, leaving managers overwhelmed and stretched thin.   ⭐️ Modernising the industry - Strata has seen little change in 40 years, it’s time to look towards new approaches.   ⭐️ Leveraging AI and technology - Streamlining general queries and document search with AI can ease workloads.   ⭐️ Respect for strata managers - Strata has a bit of a PR problem, stronger value proposition will enhance the industry’s professionalism and standing.   With changes like these, the industry can empower managers to focus on high-value work (think 80/20 rule), provide better service, and create a workplace where staff feel valued as professionals.   What steps are you taking to modernise operations and improve satisfaction for your team and clients? #resvu #strata #bodycorporate #service #clientexperience #ai

Last friday we had our annual resvu christmas party! 🎄 The most legendary day of the resvu calendar - with the planning queen Mia Semple at the helm, this year was no different. The day kicked off with fun (competitive) team building stuff like christmas quizzes, two truths and a lie - followed by the resvu awards. Throughout the year we're always recognising each other for acting in accordance with our company core values. 💙 Shout out to all of the winners!!! After a delish lunch we headed out for a scavenger hunt, followed by drinks and eats together as a team. We love it when the whole resvu crew gets together, especially for such a fun day after a busy busy year ⭐️⭐️⭐️⭐️⭐️

What a great night! Hosting our first ever resvu 'Voice of the Customer' event was a resounding success, with so much deep knowledge and experience shared to help guide our product journey. We were able to hear from many of our longest serving, most recent and even pending customers, as well as industry professionals from insurance, legal, accounting and more (a number missing from the shot below). We look forward to lifting the curtains further next year to our wider client base and market knowing how clear it is that all strata professionals are chasing similar outcomes across proactivity, improved wellness and overall, a better manager and client experience. Well done to the resvu team for your efforts in getting this event off the ground.