Telecommunications Industry Ombudsman

The TIO wishes everyone a safe and restful break over the holiday period. Please note that our phone lines will be closed from the afternoon of December 24 until January 2. Complaints can still be made online.

We’re hiring! Do you want to make a difference in a dynamic and ever-changing sector? We’re recruiting six new roles in our Operational Excellence Team, to drive systemic change and support people when they most need us. Explore the roles below: Head of Operations - https://ow.ly/EwQt50UtSxS User and Service Optimisation Partner - https://ow.ly/IotI50UtSxV Service and Escalated Complaints Specialist - https://ow.ly/mF7150UtSxQ Manager, Reviews and Complex Cases - https://ow.ly/fH5C50UtSxR Information Management Partner - https://ow.ly/5SQu50UtSxU Quality Assurance and Improvement Officer - https://ow.ly/gHiI50UtSxT #JobOpening #HiringNow #CareerOpportunities #TelecommunicationsIndustryOmbudsman

We're looking for a talented Legal Support person to join our dynamic team at the Telecommunications Industry Ombudsman. At the TIO we're committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included. If you have a diligent attitude and can efficiently handle routine tasks with consistent attention to detail, apply today! 🔗 https://bit.ly/3P409Bj #JobOpening #Hiring #CareerOpportunity #JoinOurTeam #JobSearch #LegalSupport #telcoombudsman

Using technology to coerce, bully, intimidate or abuse is never okay. Know the signs - call it out when you see it. Read more about tech abuse here https://lnkd.in/gpNZdcme #TechAbuseAwareness #TelcoTogether #DomesticViolencePrevention #SafetyThroughTech https://ow.ly/ppk350UjE7f

Last week, TIO joined various organizations in Western Australia for the Regional Accessibility Awareness Program, hosted by the Ombudsman WA. Outreach representative, Karina Reeves, participated in several information sessions, including Seniors Connect Day, Complaint Services Forum for Albany Chamber of Commerce, and an Aboriginal Community Information session. Karina engaged with communities in Albany, Denmark, and Melville, discussing concerns about their phone and internet services. A significant topic was the 4G coverage shortfalls following the decommissioning of 3G, which has been impacting businesses in both town centers and rural areas. Many locals reported substantial business losses due to these issues, with no current solutions being offered by providers.   If you're facing similar issues, always start by raising your concern with your provider. If you need to escalate your complaint, we're here to help! Call us at our toll-free number 1800 062 058 or visit us online at www.tio.com.au

Heading overseas for the summer break? 🏖️ Staying in touch with friends and family when travelling overseas is important, but make sure you know how international roaming works, and how much it will cost you. There may be different rates for calls, data, and texts. You can check your ‘Critical Information Summary’ in your contract, or ask your telco about roaming costs. To minimise extra fees, turn off international roaming or data while you are overseas, and check your usage regularly. Your telco should send you usage alerts when 50%, 85% and 100% of the included value of an international mobile roaming value pack is used. If you’re not sure about anything, ask your telco for help. More info here: https://lnkd.in/gaGgdFqi And if you need to make a complaint: www.tio.com.au

We know what’s at stake when we become disconnected, but what if we feel too connected? Too watched, too controlled, too monitored? The TIO supports the Telco Together Foundation and the eSafety Commissioner in shining a light on tech enabled abuse. 99.3 percent of practitioners in the domestic and family violence space reported working with clients who had experienced technology facilitated abuse. It's not okay. Recognising what it is helps stamp it out. #TechAbuseAwareness #TelcoTogether #DomesticViolencePrevention #SafetyThroughTech

The TIO is proud to support the Telco Together Foundations’ “Love Is” campaign, shining a light on how tech abuse can intersect with family violence. The scourge of family violence doesn’t follow a linear narrative. Over 60 percent of Australians aged between 18-54 have experienced technologically facilitated sexual violence, and two in five women experiencing coercive control have reported their partner has abused or threatened them online. Recognising what it is helps stamp it out. Read more: https://lnkd.in/gpNZdcme #TechAbuseAwareness #TelcoTogether #DomesticViolencePrevention #SafetyThroughTech

The Telecommunications Industry Ombudsman will be teaming up with some great organisations next week to be part of Ombudsman WA's Regional Awareness and Accessibility Program (RAAP) trip to Albany and the Great Southern Region.   We will be in Albany and Denmark WA from Tuesday 3 to Wednesday 4 December providing pop up clinics and an Information Session for Aboriginal Elders and Community and Service Providers. Come on down and see how we can help with:  - A phone or internet provider - A local government (your city, town or shire) - A State Government agency - An electricity, gas or water provider - A health and mental health service - Unlawful discrimination, sexual or racial harassment - Housing, motor vehicles, scams or Australian Consumer Law   FREE SERVICE, NO BOOKING NEEDED. Details on time and address below: Denmark Civic Centre Strickland Street, Denmark Tuesday 3 December 3.30pm - 5.30pm Hilton Hotel Albany 3 Toll Place, Albany Wednesday 4 December 3.30pm - 5.30pm The Albany Aboriginal Corporation  365 Serpentine Rd Mount Melville Wednesday 4 December 1.00pm - 2.30pm #TelecommunicationsIndustryOmbudsman #TIO #outreach

Before you sign up to a new contract, check the payment method options that your telco offers. Some telcos will not provide services to you unless you give authority for payment by direct debit. If that’s not suitable for you, shop around for the telco that’s right for you. And remember, your telco must always offer at least one free payment method. Need help? We’re here. 🌐 www.tio.com.au 📞 1800 062 058