Account Manager

Account Manager (Melbourne)

We are seeking a motivated and results-driven Account Manager to join our team in Melbourne. You will play a crucial role in managing and nurturing our client relationships across Australia and the wider APAC region, ensuring customer satisfaction and identifying opportunities for growth.

About Supy

Supy is an all-in-one inventory management platform designed for restaurants to optimise their back-of-house operations. Our suite of connected modules enables data-driven decision-making to control costs and increase profits. With accurate, flexible, and easy-to-use products, we help over 2000 leading hospitality businesses globally, including Michelin star & 'Chef's Hat' restaurants and 100+ location QSR chains. If you need to reduce costs and increase profits, you need Supy!

Key Responsibilities

• Build and maintain strong, long-term relationships with newly onboarded and existing clients, ensuring their ongoing satisfaction and identifying opportunities for upselling and cross-selling.
• Act as the primary point of contact for client queries and issues, coordinating with internal teams to ensure timely resolutions.
• Develop and execute account management strategies to retain customers, increase product adoption, and drive revenue growth.
• Proactively engage with clients to understand their needs and present tailored solutions.
• Conduct regular business reviews with clients to assess their success using Supy and highlight opportunities for improving their operations through our platform.
• Collaborate with the Country Manager and Sales team to identify growth opportunities within your accounts.
• Monitor industry trends and client feedback to continuously improve customer experience and recommend new product features.
• Provide regular reports and updates on account performance and growth opportunities to the Country Manager.
• Visit clients on-site

You will be a great fit if you have

• Experience in hospo tech, inventory management, POS and/or F&B industry knowledge.

• Proven track record in account management, customer success, or similar roles.

• Strong communication and relationship-building skills.

• A customer-centric mindset with a focus on long-term customer success.

• A proactive, self-motivated, and results-oriented approach.

• Familiarity with HubSpot and G Suite.

What we offer

• Competitive salary and performance-based incentives.

• Opportunities for career growth and development.

• A dynamic and supportive work environment.

• The chance to be part of a growing company with a mission to revolutionise hospitality back of house.

How to apply

If you’re passionate about account management, have a strong customer relationship skill set, and are eager to join a fast-paced, innovative company, we want to hear from you! Please send your CV and a cover letter detailing your experience and why you’d be a great fit for Supy.