Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.
PROPERTY DETAILS
5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
363 rooms with breathtaking views over Melbourne
Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job Description
Supervising and managing the team of Reservations Sales Agents and the Groups Reservations Coordinator including task assignment and rostering
Operationally supporting the Reservations team including assisting at peak call volume times and being available to answer questions from the team
Regularly checking the average reservation handling times and coaching Ambassadors to meet service targets and brand standards
Ensuring there is quality communication and support between all internal stakeholders, such as, but not limited to Commercial Teams, Front Office and Food & Beverage
Completing and collating all daily, weekly and monthly reports with accuracy and in a timely manner
Room inventory management
Updating Opera Cloud with rates, packages, validity dates and availability control
Accountable for the ongoing management of partnership accommodation
Qualifications
Knowledge of OPERA Cloud and Delphi is ideal
Ability to manage staff and develop their skills
Highly organised and able to effectively prioritise tasks
Projects a professional image through presentation and interpersonal skills
Be observant with a perception for ones surroundings
Display a high energy level
Demonstrate versatility in responding to guest requests and situations
Additional Information
Opportunity to work at an iconic Melbourne luxury hotel
Excellent Career opportunities within the Accor network – local and international
Competitive salary and benefits package
Access to a world of benefits through the ALL Heartist card
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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