Assistant Store Manager

FENDI, part of the LVMH group, represents the highest level of Italian craftsmanship, luxury, and innovation. Our brand, known for bold elegance and impeccable style, blends tradition with modernity, offering iconic creations that resonate worldwide. As an Assistant Store Manager, you'll have the opportunity to be part of this legacy, guiding our Melbourne boutique team to provide exceptional service and a unique shopping experience.

Position Overview:

The Assistant Store Manager is responsible for supporting the Boutique Manager in all aspects of store operations, including customer experience, team management, and sales performance. This role requires a dynamic, customer-focused leader with a strong background in luxury retail and a commitment to the FENDI brand values. The successful candidate will inspire and develop the team, drive sales, and maintain the highest levels of service to create an unparalleled in-store experience.

Key Responsibilities:

Customer Experience & Sales

• Deliver and maintain exceptional customer service standards, ensuring every client enjoys a memorable experience at FENDI.
• Support the team in achieving and surpassing sales targets, developing strategies to boost revenue and client loyalty.
• Build and maintain strong client relationships, serving as a brand ambassador both in-store and in the community.

Team Management & Development

• Assist in recruiting, training, and mentoring sales associates to foster a high-performance, motivated team.
• Organize team schedules, daily briefings, and individual performance assessments.
• Foster a positive work environment that encourages teamwork, creativity, and brand knowledge.

Operations & Inventory Management

• Oversee daily store operations, including visual merchandising, inventory control, and stock replenishment.
• Ensure all FENDI policies, procedures, and standards are followed for store presentation, stock security, and customer service.
• Support the Boutique Manager in managing administrative tasks, reporting, and other operational duties.

Brand Representation & Community Engagement

• Represent the FENDI brand values, aesthetic, and quality through personal presentation and customer interactions.
• Engage with the local community to strengthen FENDI’s brand presence and customer base.
• Actively participate in boutique events, VIP client experiences, and product launches.

Key Requirements:

• Experience: Minimum of 5 years in a luxury retail environment, with at least 3 years in a supervisory or managerial role.
• Skills: Proven leadership skills with the ability to motivate and inspire a team. Strong communication and interpersonal abilities.
• Customer Focus: Passion for luxury retail and delivering top-tier customer service.
• Brand Knowledge: Deep understanding of the luxury market, FENDI products, and brand history.
• Adaptability: Ability to work in a fast-paced environment, multitask, and handle a variety of operational and client-related tasks.

Why Join FENDI?

Becoming part of FENDI means joining a team of fashion visionaries and enthusiasts who are committed to innovation, excellence, and personal growth. You’ll contribute to creating unforgettable experiences for our clients and develop your career in an inspiring and supportive environment.

Ready to elevate your career? Join FENDI and be part of our Australian journey.