Chief Operating Officer

Position: Chief Operating Officer

Location: South Yarra, Victoria

Company: Love Athletica

About Us:

At Love Athletica, we’re dedicated to enhancing well-being through Pilates and movement. With multiple studio locations across Victoria, South Australia, and ACT, our mission is to provide a premium experience that supports our clients' health and wellness goals. We are a growing team, with 10 HQ staff and 60 casual instructors, expanding into new markets over the next 24 months. We’re looking for a dynamic Chief Operating Officer (COO) to lead our multi-site operations through this exciting growth phase.

Position Overview:

As COO, you will oversee the operation and performance of our Boutique Reformer & Mat Pilates studios across multiple locations. This strategic role requires a proven leader with expertise in operations, team management, innovation, service excellence, and sales & marketing. You’ll work closely with the senior leadership team to drive business growth, optimise operational efficiency, and enhance the client experience.

Key Responsibilities:

• Strategic Leadership: Partner with the CEO and senior leadership to execute the company’s operational strategy, aligning goals with initiatives to maximise growth, efficiency, and profitability.
• Financial Management: Oversee budgeting, forecasting, and cost optimisation across all locations to ensure financial targets are met while maintaining service excellence.
• Team Leadership: Lead and develop a high-performing team, ensuring staffing aligns with Love Athletica’s culture and performance standards. Conduct regular performance evaluations and foster employee retention.
• Sales & Marketing: Collaborate with the Marketing & Communications Manager to develop strategies for client acquisition, marketing campaigns, and sales targets.
• Client Experience: Enhance client satisfaction by improving program offerings and customer service. Oversee customer service and retention programs to ensure high levels of client satisfaction.
• Operational Management: Oversee studio performance, staffing, manage studio scheduling, and quality control across all locations. Ensure consistency and efficiency in service delivery.
• Innovation & Expansion: Identify operational improvements, implement new technologies, and drive business expansion, including new studio openings.
• Reporting & Compliance: Regularly report on operational performance, financial status, and KPIs. Ensure compliance with health and safety, industry regulations, and company policies.

Qualifications:

• Proven experience as a General Manager or COO, ideally in the fitness, wellness, retail or service industry.
• Strong multi-site operations management and client service background.
• Analytical skills with experience using data to drive decisions and improve performance.
• Leadership experience managing cross-functional teams and fostering a growth-oriented culture.
• Excellent problem-solving, organisational, and communication skills.
• Ability to balance strategic planning with hands-on execution.
• Proficiency in budget management and financial reporting.
• Flexibility to work evenings and weekends as needed.
• Passion for fitness and wellness is a plus.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 3 years of experience in a senior management role within a multi-site operation.

Compensation:

• Competitive salary based on experience.
• Performance-based bonuses.
• Health and wellness benefits with unlimited access to our studio offerings.
• Professional development opportunities.
• Engaging team activities and initiatives.

How to Apply:

If you're a results-driven leader with a passion for operational excellence, we want to hear from you! Please submit your resume and a cover letter to recruitment@loveathletica.com.au with “Chief Operating Officer Application - [Your Name]” in the subject line.

Application Deadline: January 14, 2025

For more information about Love Athletica, visit loveathletica.com.au