Club General Manager (Saint Haven)

ABOUT US  

The GURNER™ Wellness Group is a global leader in luxury, integrative wellness, and preventative healthcare, driving transformative experiences that empower individuals to live their ultimate life. The purpose of our enriching communities is to inspire human connection, elevated living, and self-empowerment. 

Our SAINT HAVEN private clubs, seamlessly blend scientific innovation with historic wisdom to deliver unparalleled wellness outcomes, where luxury, 6-star service, and efficacy meet to support every member’s journey to optimal health and wellbeing.  

With three exclusive locations already established in Melbourne and exciting plans for additional club launches across Australia, SAINT HAVEN is primed for exceptional growth. 

We are thrilled to be opening our latest club near South Melbourne in the coming months and are seeking an exceptional leader to join our team and take charge of our team, members, culture and business performance.

THE ROLE

As the General Manager of Saint Haven Private Club, you will be responsible for the overall success and growth of the club. You will lead all operations, ensuring exceptional member experiences, financial performance, and the continued development of a high-performing team. This is an exciting opportunity for a proven leader with a passion for hospitality, people development, and delivering outstanding service.

KEY RESPONSIBILITIES 

Overall Leadership & Management:

• Take full responsibility for the commercial success of Saint Haven Private Club, ensuring the achievement of business goals and financial targets.
• Lead the club’s operations with a focus on delivering exceptional member experiences, always embodying our six-star hospitality standards.
• Manage key business KPIs, including revenue performance, membership growth, and team engagement.
• Oversee the P&L to ensure fiscal responsibility and alignment with the club’s strategic objectives.
• Support and collaborate with department heads to achieve business plans and operational goals.
• Foster a culture of continuous improvement, innovation, and development across the leadership team.
• Maintain high operational standards in all areas, including service, team presentation, and club facilities.

Hospitality & Club Operations:

• Build and inspire a team dedicated to providing service excellence, ensuring personalized and memorable experiences for every member.
• Uphold and reinforce Saint Haven's core values, including warmth, attention to detail, and genuine care in every interaction.
• Oversee the daily operations of the club, maintaining top-tier standards for cleanliness, maintenance, and overall presentation.

Commercial Management:

• Lead the development and growth of secondary revenue streams, including food and beverage, retail, spa treatments, and performance coaching.
• Leverage data and insights from Power BI to track performance, manage budgets, and optimize operational efficiency.
• Ensure sustainable growth and profitability across all business areas while maintaining a focus on service excellence.

People Leadership:

• Lead with humility, inspiring your team to achieve collective and individual goals while promoting a culture of innovation and empowerment.
• Develop and mentor your direct reports, ensuring clear communication of business objectives and consistent delivery of high standards.
• Cultivate a constructive and high-performance culture across the club, from team members to external practitioners.
• Monitor the market environment to ensure Saint Haven remains competitive and innovative in the wellness and hospitality space.

Measures of Success:

• Achieve EBITDA and revenue targets as agreed.
• Ensure membership growth and retention against set goals.
• Maintain high Member NPS (Net Promoter Scores) and positive feedback.
• Achieve high employee engagement scores and maintain a positive workplace culture.
• Ensure compliance with health, safety, and operational standards.

Key Attributes & Experience:

• 5-6+ years of senior management experience in hospitality, health, leisure, or spa industries, with a proven track record of success.
• Strong understanding of Profit & Loss management and key commercial drivers, including revenue, costs, and risks.
• Expertise in creating memorable, personalized experiences for members and customers, elevating the service standard beyond expectations.
• People-centric with strong interpersonal skills, including the ability to inspire, motivate, and develop a team.
• Self-assured, clear communicator with the ability to engage at all levels and solve complex challenges with insight and thoughtfulness.
• Forward-thinking with a deep understanding of current health and wellness trends, and a passion for staying ahead of industry developments.
• Committed to personal and team development, fostering a culture of growth and continuous learning.

Incredible benefits including your own complimentary club membership.

Sounds like you? Please apply via LinkedIn sharing your CV and an attached cover letter.