Customer Success Manager

About us

Onside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in agricultural protection.

Our simple-to-use software is trusted by agribusinesses across Australia and New Zealand, with global expansion on the horizon.

We are powered by a championship team driven by audacious goals, high standards, and a high-performance model that places balance at the forefront. Join our team to own the retention and growth of Onside's customers through effective long-term account management.

What to expect

• Nurture and maintain strong relationships with our farmers, growers and other agribusiness customers to drive positive engagement
• Take ownership of the long-term retention of a portfolio of Onside's SMB customers across ANZ
• Analyse engagement and product usage data, account health indicators, and other metrics to identify opportunities to upsell or cement customer retention
• Proactively find opportunities to maximise value, and meet expansion revenue goals, driving uptake of product features and solutions

About you

• Experience in customer success/account management within a fast-paced software-as-a-service environment
• Ability to build rapport quickly, make lasting positive impressions
• Commercially minded, target orientated and data-driven
• Strong organisational skills and demonstrated ability to manage projects
• Excellent problem-solving and analytical abilities to identify and address customer needs and challenges
• Collaborative team player, focused on delivering the best outcome for the customer and for Onside

Joining our team

You'll be joining a purpose driven, well-backed business ready to leap to the next level. There is no red tape, everybody has a voice, and every voice counts. You have a seat at the table.

Our success is supported by a hybrid working model, vibrant office space in the heart of Richmond, a high-performance framework that includes regular feedback, recognition, and learning opportunities.

As this role directly impacts revenue generation, you will be rewarded with a base salary and commission that align with the net revenue retention of your portfolio.