Executive Support Assistant

Make an Impact, Drive Excellence, and Join a Purpose-Driven Team

We’re looking for a dynamic Executive Support Assistant to provide high-level support to the Chief, Home Living and Community Officer at Melba, a values-driven organisation empowering people with disabilities for over 50 years.

Key Responsibilities

Executive Support

• Manage emails, calendars, and correspondence with precision and professionalism.
• Prepare and distribute agendas, minutes, and action items for meetings.
• Draft, format, and proofread reports, presentations, and other key documents.
  
  

Strategic Plan Execution

• Assist the Chief, Home Living and Community Officer in achieving the strategic plan by supporting the development and implementation of strategic initiatives and operational plans.
• Provide insights and recommendations to the executive team based on data analysis and research.
  
  

Operational Excellence

• Analyse data and create reports to inform decision-making.
• Assist in developing and implementing policies to enhance efficiency.
• Triage complaints and incidents, ensuring timely and professional follow-ups.
• Critical Incident Management:
• Oversee responses to critical incidents and develop protocols for reporting and resolution.
• Coordinate communication strategies during crises and maintain accurate records for continuous improvement.
  
  

About You

You’re an organised self-starter with:

• 5+ years’ experience in senior administration, ideally in disability, community, health, or social services.
• Proven track record of crafting compelling presentations, reports, and correspondence that effectively convey key messages and drive stakeholder engagement.
• Demonstrated expertise in analytical thinking and problem-solving, with a proven ability to dissect complex issues, identify root causes, and develop innovative, data-driven solutions.
• Knowledge of the National Disability Insurance Scheme (NDIS) and experience working in compliance environments.
• Advanced proficiency in Microsoft Office Suite and corporate systems like SharePoint.
• Exceptional attention to detail, communication, and time management skills.
• A proactive, flexible approach and a proven ability to thrive in fast-paced environments.
• Bachelor’s degree in business administration, Public Administration, or a related field. Master’s degree preferred.
  
  

Requirements

• NDIS Worker Screening Check and Working with Children Check required (we’ll help you get them if needed).
• The ability and relevant driver’s license to perform travel to Melba sites across Victoria
• Occasional travel to regional offices, such as Ballarat or Gippsland, may be required to attend meetings with the Senior Leadership Team or external stakeholders. This is expected to occur no more than once a month and may involve an overnight stay.
• Full-time role with flexibility required to support priority crisis activities as needed. While the standard hours are 38 per week, occasional early starts (from 8 AM), late finishes (after 6 PM), or weekend support may be required, ensuring you can adapt to critical needs.
  
  

Why Join Melba?

• Be part of a collaborative, supportive team driving transformational change.
• Hybrid working options for better work-life balance, 1-2 days in office.
• Not-for-profit salary packaging benefits, including meals and entertainment allowances.
• An opportunity to make a tangible impact in a purpose-driven organisation that champions human rights.
  
  

About Us

Melba is a values-based, not-for-profit organisation committed to a zero-tolerance approach to abuse and empowering people with disabilities. With over 1,500 employees, we provide services in accommodation, learning, respite, and skill-building. Our culture is built on respect, flexibility, and collaboration.

If you’re ready to play an integral role in an organisation that changes lives, apply today!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.