Stamford Plaza Melbourne are currently seeking a Front Office Duty Manager to join our Front Office team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.
permanent full time position
Rotating roster
The Successful Applicant Will Be Responsible For
Representing the Stamford brand with every guest interaction
Responsible for the smooth functioning of the operation of the Hotel
Ensuring the safety and security of guests, staff and hotel property at all times
Handling guest complaints and resolving issues in an efficient and professional manner
Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
Meeting and assisting VIPs, groups and tours on arrival and departure
Coaching, leading and mentoring staff to deliver exceptional service
Assisting other operational outlets during peak service times
The Successful Applicant Will Have
A qualification in Hospitality Management (desirable)
Current RSA and First Aid Certification
Experience as a Fire Warden and First Aid Officer (desirable)
Experience as a Duty Manager in a 5-star environment (highly desirable)
Experience with hotel booking systems – preferably Opera (desirable)
Exceptional attention to detail
Excellent communication skills (both written & verbal)
The ability to work under pressure and multitask
Ability to work independently and as part of a team
Excellent problem solving skills
Strong leadership skills with the ability to motivate employees to deliver a high standard of service
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Proactive focus and shares a passion for the hospitality industry
Culture and Benefits
As a team member with us you can expect to receive:
Opportunity to progress within the organisation
Great company culture and team environment
Free Staff meals
Dry Cleaning on site
Discounts within the group
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. #spm
Apply Now
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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