Stamford Plaza Melbourne

Front Office Duty Manager

Stamford Plaza Melbourne Melbourne, Victoria, Australia
Stamford Plaza Melbourne

Front Office Duty Manager

Stamford Plaza Melbourne Melbourne, Victoria, Australia
1 week ago 28 applicants

See who Stamford Plaza Melbourne has hired for this role

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Stamford Plaza Melbourne are currently seeking a Front Office Duty Manager to join our Front Office team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.

  • permanent full time position
  • Rotating roster

The Successful Applicant Will Be Responsible For

  • Representing the Stamford brand with every guest interaction
  • Responsible for the smooth functioning of the operation of the Hotel
  • Ensuring the safety and security of guests, staff and hotel property at all times
  • Handling guest complaints and resolving issues in an efficient and professional manner
  • Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
  • Meeting and assisting VIPs, groups and tours on arrival and departure
  • Coaching, leading and mentoring staff to deliver exceptional service
  • Assisting other operational outlets during peak service times

The Successful Applicant Will Have

  • A qualification in Hospitality Management (desirable)
  • Current RSA and First Aid Certification
  • Experience as a Fire Warden and First Aid Officer (desirable)
  • Experience as a Duty Manager in a 5-star environment (highly desirable)
  • Experience with hotel booking systems – preferably Opera (desirable)
  • Exceptional attention to detail
  • Excellent communication skills (both written & verbal)
  • The ability to work under pressure and multitask
  • Ability to work independently and as part of a team
  • Excellent problem solving skills
  • Strong leadership skills with the ability to motivate employees to deliver a high standard of service
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays
  • Proactive focus and shares a passion for the hospitality industry

Culture and Benefits

As a team member with us you can expect to receive:

  • Opportunity to progress within the organisation
  • Great company culture and team environment
  • Free Staff meals
  • Dry Cleaning on site
  • Discounts within the group

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. #spm

Apply Now

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Hospitality

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