Head of Account Management

Global Key Account Management Leader – Flight Centre Business Travel

FCBT make business travel effortless for small to medium companies. Our mission? Let our clients focus on what they do best while we handle the travel details. Backed by the global strength of the Flight Centre Travel Group, we bring unparalleled expertise and a team that's all about delivering exceptional service and value.

We are seeking a dynamic and visionary FCBT Global Key Account manager to lead our strategic account management efforts, bridging global strategies with local execution. In this role you will be pivotal in strengthening client relationships, driving significant revenue growth, and delivering exceptional value across international markets.

You will bring a strategic mindset and hands-on leadership experience as you oversee account management policies and initiatives while mentoring regional and local teams to achieve excellence. You will demonstrate expertise in cultivating global client relationships, aligning business objectives, and driving compliance, retention, and growth strategies across diverse markets.

This is a high-impact role designed for a seasoned professional who can blend strategic thinking with operational excellence. If you are passionate about delivering transformational value to clients and driving global-to-local success, we invite you to join our team.

This role can be based in Sydney, Melbourne, Brisbane, or London UK

What You will be Doing

- Serve as the strategic leader for global accounts, ensuring alignment between global objectives and local execution.

- Develop and implement short- and long-term strategies for client retention, revenue growth, and portfolio expansion.

- Lead strategic initiatives to optimize client satisfaction and foster long-term partnerships.

- Collaborate with regional Account Managers and Business Leaders to tailor strategies for local markets while maintaining global consistency.

- Ensure seamless communication between global and local stakeholders to achieve unified goals.

- Build and nurture multi-level relationships with key stakeholders within client organizations.

- Monitor account performance globally and locally, collect and analyse data to report on trends, opportunities and risks and provide actionable insights.

- Internal collaboration across product, operations, marketing, and finance to deliver tailored solutions aligned with client and set to enhance goals

- Lead global new and renewal contract negotiations, ensuring terms deliver value for both the client and the organization.

- Provide insights and recommendations that position the organization as a thought leader and preferred partner who is ahead of industry trends

All About You

- 5+ years of strategic account management, with a focus on global markets and high-value accounts

- Proven ability to lead multi-functional and cross-regional teams

- Expertise in leveraging data and analytics for strategic decision-making

- Strong understanding of travel, expense management, and supplier landscapes

- Excellent interpersonal, negotiation, and presentation skills

- Excellent relationship building and stakeholder management skills

- Ability to work across multiple time zones and travel internationally as required

- Proficient in Salesforce, Dynamics & Highspot

Step into a World of Opportunity

FCBT is part of Flight Centre Travel Group. A collection of around 40 brands and 19,000 employees globally, our opportunities for career development and progression are endless. We boast ourselves on some of the best training for our people and proudly promote from within.

What’s in it for you?

Uncapped Earnings - Take advantage of our pay structure with uncapped commission. If you're performance-driven and enjoy recognition, you'll love being rewarded as a high performer with us.

Career Progression – As part of Flight Centre Travel Group, a collection of around 40 brands and 19,000 employees globally, the opportunities for career development and progression are endless. We pride ourselves on providing top-notch training and promoting from within.

Strong Culture – Here at Flight Centre Business Travel, we don’t just dangle the culture carrot – we live and breathe it every day. Our culture is rooted in ownership, trust, flexibility, and FUN!

Flexibility - A hybrid model, offering a mix of WFH and our vibrant office locations.

Travel Discounts – Working in the exciting world of travel means you'll get to enjoy some amazing travel discounts and perks!

Reward & Recognition – We celebrate our team’s achievements with exciting events like our annual Flichella conference and Global Gathering.

& much, much more…

Don't miss your chance to be considered for this brand-new opportunity which will allow you to build a truly rewarding career combining the fun and camaraderie of the Flight Centre brand with the fast pace and excitement of sales in the corporate world.

Apply now!