Learning Management Systems Support Officer

Your new company

Victorian State Government organisation based in Melbourne’s CBD.

Your new role

As the Learning Management Systems Officer, you will be responsible for leading customer relations and IT support activities across a number of platforms to support the uptake of Mandatory reporting and other obligations and Respectful Relationships training courses and the successful implementation of the Victorian Government's Information Sharing Reforms.

Roles and responsibilities

• Answering support calls from users and processing support requests on behalf of users for whole of Victorian Government Learning Management System (LMS).
• Providing consultation, troubleshooting and advisory services to users.
• Logging and maintaining support requests to ensure all requests for support including incidents are dealt with according to agreed standards and procedures.
• Investigation and resolution of issues, system modifications, updating documentation and defining enhancements.
• Contribute to the development of system documentation, processes, and knowledgebase articles.
• Produce system reports and data for stakeholders.

What you need to succeed

• Demonstrated experience in supporting Learning Management Systems.
• Experience with providing support for IT systems and applications.
• Prior experience working within education sector will be preferred.
• A valid working with children check will be required prior to starting in the role.

What you'll get in return

• Initial contract until 11th July 2025 + potential extensions.
• $50 - $60 per hour + Super
• Great work culture.

What you need to do now

If you're interested in this role, click “Apply” or forward an up-to-date copy of your CV to Vishal at Vishal.Sachdeva@hays.com.au