Mercedes-Benz Melbourne Service Receptionist Mercedes-Benz Melbourne

About The Role

As the first point of contact in the Service Department at Mercedes-Benz Melbourne, you will play a key role in shaping the department's professional image. You will ensure all incoming calls are answered promptly and courteously, handling service-related inquiries and directing them to the appropriate service team members. The role also involves managing service bookings, organising paperwork for service advisors and managers, and greeting visitors, while maintaining a welcoming reception area that meets the high standards of Mercedes-Benz Melbourne

Key Responsibilities

• Answer all incoming calls promptly, professionally, and courteously
• Take and efficiently relay messages, maintaining the professional image of Mercedes-Benz Melbourne
• Assist service staff and managers with administrative support to ensure smooth operations
• Perform general office duties and maintain a clean, welcoming reception area
  
  

Candidate Requirements

• Strong communication, customer management, and organisational skills
• Professional presentation with a polished phone manner
• Experience with a multi-line switchboard
• Proficient in Microsoft Office, including Word and Excel
  
  

Ideal Candidate Attributes

• Highly organised, flexible, and detail-oriented team player.
• Outgoing, approachable, and customer-focused with excellent interpersonal skills.
• Ability to juggle multiple tasks while maintaining a high level of service.
• Committed to delivering exceptional customer satisfaction
• Experience in a reception role within retail, automotive, or hospitality is preferred Managing a busy switchboard is a must, and proficiency with email and Microsoft products is essential
  
  

Benefits Include

• Attractive Remuneration
• Exciting, Collaborative Workplace: Be part of a supportive and energetic team
• Luxury Brand Experience: Work with an iconic name in automotive
• Career Growth: Opportunities for advancement and professional development
• Ongoing Training and Support
• Employee Assistance Program
• Wellness Perks: Discounted gym membership and holistic wellness support
  
  

If you’re ready to join a dynamic team and contribute to the success of Mercedes-Benz Melbourne, submit your resume today.

Please Note: Only candidates who meet the selection criteria will be contacted.