Office Reception Manager

About Us

JOB DESCRIPTION

IFM Investors is a private markets manager, with a focus on infrastructure and capabilities in unlisted and listed equity, private equity and debt. IFM manages AU$218.3bn across all asset classes on behalf of 717 institutional clients (at 30 June 2024). We have 230+ investment specialists across our capabilities. We’re based on four continents, operating from offices in Melbourne, Sydney, London, Berlin, Zurich, Amsterdam, Milan, New York, Houston, Hong Kong, Seoul and Tokyo. We have a global network that helps us uncover opportunities. Our reach, reputation and relationships mean we can access deal flows that few other managers can.

IFM was founded by pension funds. It’s still owned by pension funds today. Our clients are stewards of capital too, with the same duty to deliver value over decades. We share a multigenerational vision: to invest, protect and grow the savings of millions of people. We do this by investing, owning and financing the assets our clients and their beneficiaries rely on to live their lives. Where we own assets, our engineers and sector experts join their boards and management committees, with the aim of becoming pivotal to their success.

From Vienna Airport to the Indiana Toll Road, from energy storage to data storage, we invest in what matters: real assets that will serve society’s needs for decades to come and seek to deliver for clients the positive outcomes they need. For more information, visit www.ifminvestors.com

Business Overview

Finance and Accounting provide business partnership and specialist accounting and financial analysis support to our investors and our internal teams through: Finance Strategy, Business Planning and Budgeting, Workforce Planning, Fund Accounting, Corporate Financial and Management Reporting, Corporate Tax and Regulatory Reporting, Accounts Receivable and Payable, and Procurement.

Corporate Services provides administration support to the business and manage our office facilities – along with reception, office services and client services.

Our Legal & Tax teams work with the business and our investors to provide support on our global products and services, and the markets in which we operate.

The Opportunity

At IFM, you’re not just part of an investment company – but an invested one. We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world.

So, we have made sure to create a workplace that’s inclusive, accountable and collaborative. Where you’re given the opportunities to make a meaningful contribution and grow your skills. All while feeling valued and supported for who you are and what you bring to the team.

Along with the chance to make a meaningful, positive difference from day one, we offer a competitive salary and generous leave entitlements. We also believe all roles are genuinely flexible at IFM – so we are happy to talk through what this might look like for you.

The Role

The Office Reception Manager oversees office management services across Sydney and Melbourne. Handling calls, emails, and welcoming stakeholders, while also managing administrative tasks, employee transitions, and travel programs. They will ensure smooth day-to-day operations, lead the reception team, and collaborate on workplace health and safety compliance.

Key Responsibilities Include

• Oversee office management services, including handling calls, emails, and welcoming stakeholders.
• Provide administrative services such as document preparation and mail handling.
• Manage employee onboarding and offboarding processes.
• Oversee travel and corporate programs.
• Handle day-to-day operations of the head office, taking initiative and leading tasks independently.
• Manage staff activation, deactivation, and resource tracking.
• Lead the reception team and solve problems independently.
• Collaborate with the Workplace Health and Safety Committee to ensure compliance with health and safety responsibilities.
  
  

Your Background And Experience

• Relevant Tertiary Qualifications in business management / finance or equivalent is required
• Preferably 3+ years’ experience in corporate reception environment (financial services / consulting firms preferred)
• 3+ years with experience of operating autonomously managing staff within the corporate services environment
• Appspace knowledge preferred
• Budgeting & resource management
• Knowledge of administration practices and procedures
• Sound knowledge of Microsoft office suite and products
• Exceptional communication and customer service skills
• Ability to multi-task and prioritise work effectively
• Ability to work autonomously and as part of a team
• Proactive work ethic
• Previous experience within a professional services firm or organisation favourable
  
  

Ready to invest in what matters?

With IFM, that includes your own career. Visit ifminvestors.com/careers to find out more.

IFM Investors is committed to promoting a diverse and inclusive culture where all employees are valued and recognised for their unique qualities, backgrounds, and perspectives. We champion all groups regardless of race, gender, religion, sexual orientation, age, disability, or family status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us if you require any specific support for the interview process at Careers@ifminvestors.com