Operations Manager

Job Title: Operations Manager

Location: Melbourne, Victoria, Australia

Company Profile:

We are a Middle Eastern diversified conglomerate operating across sectors such as mobility, financial services, energy and environment, health, and investments. Our Asia-Pacific operations span Japan, China, India, Malaysia, Singapore, Australia, and New Zealand.

Position Summary:

The Operations Manager will ensure the smooth operation of the company’s technology infrastructure, while also overseeing selected office administrative functions. This role requires a balance of strategic planning, technical expertise, and cross-functional collaboration to support business goals and drive digital innovation.

Key Responsibilities:

• Define the IT strategy for the SBU, ensuring alignment with corporate technology policies.
• Evaluate and implement emerging technologies to improve operational efficiency and business value.
• Develop, deploy, and maintain IT systems, including servers, networks, databases, and cloud solutions.
• Ensure the security and reliability of IT systems by implementing robust cybersecurity measures.
• Monitor and optimize system performance, addressing failures and disruptions promptly.
• Oversee IT projects, from planning to implementation, ensuring on-time delivery within budget and quality standards.
• Negotiate and manage relationships with key IT vendors and service providers.
• Serve as the escalation point for IT-related issues, ensuring consistent service levels.
• Prepare and manage the annual IT budget in coordination with business heads.
• Manage office technology needs, including hardware procurement, software licensing, and office automation.
• Liaise with office service providers for facilities, communication systems, and other administrative needs.
• Streamline administrative workflows through the adoption of IT tools and digital processes.
• Work closely with HR, finance, and other departments to ensure seamless office operations.
• Maintain accurate records of IT assets, contracts, and administrative expenditures.

Skills & Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• 8+ years of IT management experience, with team leadership preferred.
• Hands-on experience with enterprise-level IT infrastructure and scalable solution architecture.
• Strong understanding of IT security, data protection, and cloud technologies.
• Familiarity with ERP systems (SAP or Oracle), VMware, MS Exchange, SQL, and network security.
• Relevant certifications (e.g., ITIL, COBIT 5, CGEIT, CRISC) are a plus.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders across all levels.
• Strong project management and organizational skills, with a proven track record of delivering complex projects.
• Proactive problem-solving and decision-making capabilities.
• Negotiation skills for vendor management and contract discussions.
• Experience with office operations, facilities management, or related administrative functions is preferred.
• Knowledge of business and management principles, including resource allocation and coordination.