Program Director, Student Management System

• Students are at the heart of Deakin University
• Flexible location + hybrid work arrangements
• Full-time opportunity with competitive remuneration including 17% superannuation
  

Are you passionate about leading strategic change that puts customer success at the heart of all we do?

We're seeking a dynamic and forward-thinking intrapreneur to lead our Student program and shape the future of our student digital ecosystem.

This role presents a fantastic opportunity to make an impact in Deakin’s Infrastructure & Digital division following an exciting period of change within the University.  This position is focused on enhancing the customer experience through integrating physical and digital infrastructure, projects, and services to deliver seamless, impactful solutions tailored to customer needs

Reporting to the Senior Director, Portfolio Delivery, as our Program Director you will identify opportunities and drive innovation across our student systems ecosystem, ensuring every component creates seamless student experiences, enables student success and supports our people to continue to deliver excellent customer service.  This influential role combines strategic leadership with hands-on program delivery, requiring someone who can inspire teams, co-create solutions and drive meaningful change across the multi-faceted aspects of our student services.

Exceptional stakeholder engagement and management skills are essential, as is the ability to influence decision making. The Program Director will be responsible for presenting findings and recommendations to the executive leadership group and driving the program forward aligned with organisational objectives.

To be successful, you’ll have:

• Extensive experience conceptualising, developing, and implementing contemporary solutions, strategies, and services to achieve a large organisation’s objectives.
• Demonstrated strong understanding of contemporary discipline concepts and strategies and the capacity to adapt and implement these for the benefit of an organisation.
• Experience in agile project management methodologies and tools (JIRA, Microsoft Project).
• Demonstrated experience managing complex projects with multiple stakeholders, competing priorities and tight deadlines.
• Proven ability to work with a significant degree of independence, operating within broad objectives and providing leadership in area of expertise.
• Proven resource and people management skills, including demonstrated ability to build effective high-performance teams and to successfully lead change.
• Proven ability to exercise judgement, influence others, be flexible and adaptive to environmental changes and priorities, and gain support for new plans, programs or initiatives.
• Demonstrated capacity to build and maintain strong and productive relationships with internal and external partners and customers.
• Qualifications and experience commensurate with appointment at level.
  

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Mike Zbierski, Senior Director, Portfolio Delivery, on m.zbierski@deakin.edu.au 

For a copy of the position description, please see below:

PD - Program Director, Student Management System.pdf

Applications for this position close at 11.55pm on Thursday 23rd January

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Make an Impact with Us 

Together we aim to take Deakin forward, strengthening our progressive University through the digital work we do. Whether it's empowering students, enabling teaching staff, or supporting researchers, the work you do here matters. Your achievements contribute to making a positive difference in the lives of the people and communities we serve. 

So that you can focus on making a positive impact, Deakin Digital Services lays the foundations for you to be your best self, grow and evolve and join forces with exceptional people. 

Be Your Best Self 

As a unique individual we understand that showing up as the best version of yourself takes commitment to your personal wellbeing. That’s why we foster a supportive environment where you can manage your work to balance your productivity, engagement and wellbeing. Our approach to flexible working empowers you to achieve your best. 

Grow & Evolve 

Being in the higher education sector, ours is an environment of knowledge sharing and seeking. With us you can grow your capability through formal and informal learning and continuously improve, deepen and broaden your expertise. With many digital roles and teams under the one umbrella, there’s opportunity to expand your skillset, embrace new challenges and evolve your career. When YOU thrive, WE thrive.  

Join Forces 

As a member of our dynamic team, you’ll tackle challenges and deliver digital services and solutions alongside supportive, inclusive and talented humans from within the team, and more broadly across the University. We are a powerful collective of diverse skillsets, strengths and experience and our practices promote an environment of collaboration where your unique contribution is welcomed and valued. When you join forces with Digital Services you join forces with Deakin. Visit Why Work at Deakin to view the overarching benefits of working with Deakin. 

Are you ready to make an impact with us? 

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.