Senior Operations Manager (Learning & Development)

Your New Company

Tonka Learning is a world-class leadership development company based in Richmond VIC, providing tailored learning solutions to blue-chip organisations, big and small. Working at all levels of leadership from emerging through to executive, the team at Tonka Learning have a reputation for working collaboratively to deliver sustainable outcomes.

Your New Role

Tonka Learning is seeking a highly experienced Senior Operations Manager with a background in learning and development. Reporting to the CEO, the purpose of this role is to provide a seamless experience for our clients and to work on projects that enable the business to deliver on its long-term growth strategy.

Hours: Full-Time

WFH Flexibility: 3 days in the office (minimum), 2 days remote

Office Location: Richmond, Melbourne

Your Key Responsibilities

Lead the operations function (50%):

• Manage the annual scope of work calendar.
• Work directly with some clients to manage end-to-end deliverables.
• Provide leadership and support for one permanent direct report (L&D Co-ordinator).
• Lead regular organisational-wide operational meetings and client meetings.
• Develop and integrate new systems, processes and technologies into the flow of client work.
• Maintain client communication, measurement and reporting.
• Work in partnership with finance to maintain cash flow.

Support non-permanent staff (20%):

• Provide support/direction to the external marketing team on day-to-day brand/communication strategies.
• Induct and onboard new associate consultants/maintain communication with associate consultants.
• Manage third-party providers in digital learning and information technology.

Lead business growth projects (20%):

• Engage with specific business development initiatives, tenders and projects.
• Organise client/internal events.
• Update internal/external contracts.

Work in partnership with the CEO (10%):

• Meet weekly to discuss short/medium-term priorities.
• Support the CEO calendar (where required).

Your Credentials

• A minimum of 5 years’ experience as an Operations Manager in the learning and development industry.
• Advanced level MS Office skills; the aptitude to learn quickly with new software, i.e., LMS, Asana and CRM.
• Outstanding written/verbal communication skills, with high levels of confidentiality and effective influencing skills.
• A client-focused mindset; a willingness to make client's lives easier and simpler.
• Able to work well under pressure while managing competing demands and tight deadlines.
• Work efficiently and productively in independent and team settings.
• Strong organisational skills with meticulous attention to detail.

Why Tonka Learning?

It’s a great time to be joining Tonka Learning. Why?

• We’re inundated with new work; there’s never a dull moment.
• Our work is always at the cutting edge of our industry. This means we learn on the job every single day.
• We have rewarding relationships with all our clients. They see Tonka Learning as a natural extension of their team.
• We outsource work to the best consultants, inspiring individuals who are a genuine part of our team.
• Our office in Richmond is a beautiful building to work from. That said, we support a hybrid working arrangement.
• Our CEO is an experienced leader in the industry, hands-on in their work and driven to excel.
• Other benefits: an excellent salary, multiple health days per year, free barista-made coffee, stand-up desks, etc.

How To Apply

Apply now with your resume and a cover letter highlighting why you're the perfect fit for the role.

Tonka Learning is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.