Hilton Cardiff Reviews

Beautiful hotel with very accommodating staff and amenities. We arrived early in the afternoon and although our room wasn’t ready we could store our luggage and they took our number so that they could text when the room came available. On getting to the room the were a few issues such as only one robe was there instead of two and there wasn’t much stock of the tea and coffee etc but one call down to reception and all was rectified quickly :) the only inconvenient issue we had is that the fire alarm went off at 4am and we made our way outside through the fire exits. We were stood in the rain for 10/15 mins with no explanation or presence from the staff as to what was going on. We saw people start to go back into the hotel and only one member of staff was seen by the revolving door and said it was a faulty alarm. We were a little disappointed with the lack of information from the staff and the next morning at breakfast we had overheard that they had been having issues with the fire alarm all day. If we were notified on check in of this issue we may have been more prepared but overall it was a beautiful hotel and we would definitely return 😊