Holiday Inn Express Changsha Yuhua South Railway Station Reviews

Response from Property: Dear guests, thank you for your recognition of the hotel's sanitation and environment. At the same time, I'm very sorry that room sound insulation has brought you some bad experiences. The hotel attaches great importance to your comments and will give timely feedback to the superior leaders. I hope you will have the opportunity to stay in our hotel next time to enjoy our beef Fried Rice for breakfast. Yes, the hotel provides free high-speed rail transfer station service to facilitate you. It is our great honor that the hotel will also improve service levels and enhance staff training. Look forward to your next stay in Xiaozhi. I wish you a happy life and a smooth return

Response from Property: Dear guest, thank you so much for your kind words and wonderful review! We are delighted to hear that you had a great stay with us during the holiday. Our staff takes great pride in providing excellent service and assistance to all our guests, and it's wonderful to know that they made a positive impact on your experience. We are also glad that you enjoyed the spacious and clean King Standard room, as well as the courtesy and professionalism of our housekeepers. We look forward to welcoming you back to our hotel the next time you visit Changsha. Thank you once again for choosing to stay with us! IHG Social Listening Team

Response from Property: Dear guest, we are extremely grateful for your wonderful feedback! We are thrilled that you found our front desk staff helpful and friendly, and that you enjoyed our newly renovated room with its great aeration and comfortable bed. It's also wonderful to hear that you appreciated our in-house laundry services and the convenient location near the Datang metro station (Line 5), shopping malls, morning market, and delicious eateries. We take great pride in providing a memorable experience for our guests, and your recommendation means a lot to us. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future! IHG Social Listening Team

Response from Property: Dear guest,We are very sorry to hear about the unpleasant experience you had with the taxi driver and the confusion with the hotel name. It must have been frustrating to be dropped off at the wrong place and encounter such rudeness.We will take this feedback seriously and consider ways to make our hotel's location and name more distinguishable to avoid similar misunderstandings in the future. We hope this incident did not overshadow your overall impression of our hotel. If you have any further concerns or need any assistance during your stay, please feel free to let us know.Thank you for choosing our hotel and we look forward to serving you better in the future.

Response from Property: 尊敬的客人您好！歡迎您入住長沙雨花智選假日酒店。很榮幸能得到您的認可與肯定，優越的酒店選址，安全可靠的環境，温馨舒適的客房，整潔清爽的衞生，品種豐富的早餐，熱情滿滿的服務是我們酒店的特色。我們始終踐行環境整潔是根本，優質服務是宗旨，全心全意為廣大賓客提供舒適的居停環境。您的滿意是我們孜孜不倦的追求。無論何時，小夥伴們都會奉上真誠的笑臉，熱情、高效的服務，讓您在酒店的每一個時刻就能感受到賓至如歸。真摯的邀請您再次到訪小智家，願幸福常伴。智選假日賓客關懷團隊

Response from Property: Dear guest, Thank you so much for your review of our hotel. Holiday Inn Express Changsha Yuhual is located at No.1010, Building 1, Mid Tianxingyao Commercial Center Mulian East Road, Guitang Street, Yuhua District. It is approximately 3km distance from Changsha High-Speed Rail South Station, and 3.5km distance from the Changsha International Exhibition Center. The hotel is conveniently situated with easy access to public transportation, approximately 1.5km from the Xiangzhang Road Metro Station, and about 700m distance from Metro Line 5 Datang Station ( easy access to various famous attractions in Changsha). The hotel's prime location offers a convenient travel experience for both business and leisure travelers. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most.We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 132 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. Holiday Inn Express Changsha Yuhual is located at No.1010, Building 1, Mid Tianxingyao Commercial Center Mulian East Road, Guitang Street, Yuhua District. It is approximately 3km distance from Changsha High-Speed Rail South Station, and 3.5km distance from the Changsha International Exhibition Center. The hotel is conveniently situated with easy access to public transportation, approximately 1.5km from the Xiangzhang Road Metro Station, and about 700m distance from Metro Line 5 Datang Station ( easy access to various famous attractions in Changsha). The hotel's prime location offers a convenient travel experience for both business and leisure travelers. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most.We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 132 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: 尊敬的客人您好，謝謝您的支持與推薦！看到您能滿意而歸，小智瞬間覺得動力十足。小智是一家以服務為中心的人文酒店，我們每一位小夥伴都會以最熱情的狀態去迎接客官的到來。房間衞生是酒店服務的基礎，我們始終堅持以高標準、嚴要求來確保每一個房間都達到最佳的清潔狀態。從床品更換、地面清潔到衞生間消毒，每一個環節我們都力求做到極致，確保您入住時能夠享受到一個舒適、安心的環境。熱忱邀請您再次惠顧，祝您生活愉快！智選假日賓客關懷團隊

Response from Property: Dear guest, thank you for your affirmation of our service. Xiaozhi has always been committed to providing warm, thoughtful, efficient and professional services. As an intelligent brand of InterContinental Hotels Group, Xiaozhi hopes to provide guests with convenient, comfortable and home-like accommodation experience while providing the necessary supporting facilities. If you are satisfied with our service, all our efforts are worth it. We look forward to your visit again at any time. I wish you success! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for your affirmation of our service! Xiaozhi is affiliated to InterContinental Hotels Group. We have an excellent management team and well-trained staff. We maintain a high degree of sensitivity in our work and always take the needs of guests as the service orientation. We think about you and worry about you. We provide you with the most enthusiastic reception and the most efficient business capabilities. We hope that here, you will have not only a good resting place, but more importantly, a real experience of being at home. Looking forward to the next beautiful appointment. I wish you a pleasant journey! Holiday Inn Express Guest Care Team

Response from Property: Hello, dear guest, I feel so warm inside with your support! It is our duty as Holiday Inn Express to provide guests with warm, friendly, considerate and professional services. Our service staff will take good care of every minute of your stay. I hope that every thoughtful action and every caring word of Xiaozhi can add a beautiful embellishment to your journey! At Holiday Inn Express, our service is always online. If you have any questions or needs, please feel free to contact the front desk and our friends will do their best to solve them for you. The hotel currently provides free pick-up and drop-off services from the South High-Speed ​​Railway Station and the subway station (Datang Station), saving you the trouble of traveling. If necessary, please contact the hotel front desk 24 hours in advance to make reservations. I look forward to having the opportunity to meet you again. Best wishes! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for your 5-point praise. Xiaozhijia has a fresh, clean and welcoming lobby, warm and friendly, efficient and professional staff service, warm, clean and well-equipped guest rooms... ...Here, we take care of you in every possible way and promise you a safe and comfortable resting place. The hotel is located in Zhongtian Xingyao Commercial Center, Mulian East Road, Guitang Street, Yuhua District, and is conveniently located to Changsha South High-speed Railway Station and the International Convention and Exhibition Center. Currently, free pick-up and drop-off services are provided to the South High-speed Railway Station and the subway station (Datang Station), saving you the trouble of traveling. If necessary, please contact the hotel front desk 24 hours in advance to make reservations. Welcome to come often and wish you a pleasant journey! Holiday Inn Express Guest Care Team