To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(766)
Positive reviews(753)
Reviews with photos/video(183)
Classy environment(109)
Friendly front desk staff(87)
Large rooms(70)
Fantastic river view(49)
Delicious breakfast(42)
Great swimming pool(18)
Perfect for business trips(11)
Luxurious(10)
Negative reviews(13)
ps foo
Deluxe Room (2 beds)
Stayed in Sep 2024
Business travellers
24 review
4.7/5
Amazing
Posted on Dec 30, 2024
The room is quite spacious, although it is somewhat distant from the town center.
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
WILLYZF
Deluxe Double Room
Stayed in Dec 2023
Business travellers
37 review
5.0/5
Outstanding
Posted on Feb 3, 2024
as good as expected . will be back for sure
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Guest User
Deluxe Double Room
Stayed in May 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Jun 19, 2024
Nice hotel
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Philipli
Deluxe Double Room
Stayed in Nov 2024
Couples
57 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The environment is beautiful and the front desk service is of high quality, maintaining Sheraton's five-star standard. Special thanks to the Chinese restaurant for its excellent service.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您選擇入住福州中庚喜來登酒店及對我們的支持與肯定。酒店55平方米的超大豪華客房,配以以AAA五鑽獎設計標準打造的喜來登特色睡眠體驗之床和奢華的衞浴及身體用品,望窗而去可飽覽閩江兩岸的宜人風光和浦下河的秀美景色,户外花園的葱鬱景緻更是皆可盡收眼底。再次感謝您的寶貴分享,並期待您的再次光臨及入住!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The check-in experience was great. Ms. Wang Shuang at the front desk was very enthusiastic and professional. The entire check-in process was fast and easy to understand, which was great! After checking in, there were also simple and clear instructions, which allowed me to quickly find the elevator and return to the room. Professional people do professional things! The overall environment of the hotel is very good, the scenery is good, and it is very quiet. You won't be disturbed when you rest. It's really great
Original TextTranslated by Google
Response from Property: Dear guests, hello! Sincere greetings from Sheraton Fuzhou Zhonggeng Hotel! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's environment, overall hardware and service level. We will also pass on your praise to colleagues in relevant departments to help We are honored that you provide services that exceed expectations. We hope that Sheraton Fuzhou Zhonggeng Hotel will always receive your support and love. We sincerely look forward to your visit again.
Guest User
Premier Queen Room
Stayed in Sep 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The location and price are very good, and the front desk service is also great! I will consider staying here next time. I personally suggest that you don't care too much about the mineral water provided by the hotel, after all, it's only a few dollars.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Sheraton Fuzhou Hotel and sharing your stay experience with us. We are glad that you are satisfied with the service quality and hardware facilities of the hotel. Your satisfaction is the greatest gain of our work. Your valuable opinions and suggestions will be fed back to the relevant departments for improvement. We will sincerely welcome you to come again with a new look and warm attitude!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Oct 9, 2024
I came to Fuzhou for tourism and looked at many hotels before choosing Sheraton. From check-in to check-out, it lived up to my expectations. Winnie was professional in check-in and gave me hand-drawn maps and travel books. I was very happy. When I checked out, I met Xiao Wang and Xiao Chen again. They were very polite and provided perfect service. I was very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for sharing your stay experience despite your busy schedule. We are very glad that you like and highly recognize Sheraton Fuzhou Zhonggeng Hotel. The hotel team always does its best to provide perfect hospitality and sincerely hopes that you can enjoy "Every moment of Sheraton Fuzhou Zhonggeng Hotel" when you travel. "Every meal, every night, every step" is taken care of. I will definitely pass on your praise to colleagues in relevant departments and the hotel management team. At the same time, we will continue to provide you with efficient services, clean spaces and comfortable rooms, so that you can enjoy a better stay experience. Thank you again for your review and sharing, and I wish you a happy life!
Guest User
River-view Double Room
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 9, 2024
I came early in the morning. Miss Winnie at the front desk helped me arrange the room to be cleaned first. She also helped me greet and arrange the swimming pool first. The service was very considerate. I give a five-point praise to the hotel service👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇下榻福州中庚喜來登酒店並與我們分享您的入住體驗。很高興得知您對酒店的房間設施、服務感到滿意,並在此度過了一段美好的時光。賓客的每一次出行都很重要,我們會一如既往地保持卓悦的服務和出品,期待您的下一次光臨,祝您生活愉快!
Miemie_xiaoen
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The price did not increase during the National Day holiday, the price-performance ratio is very high, the surrounding environment is beautiful, the facilities are complete, the service attitude is enthusiastic, and Miss Wang at the front desk also upgraded the river view room. Overall, I am satisfied
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Sheraton Fuzhou Zhonggeng Hotel and sharing your stay experience with us. I'm glad to know that you were satisfied with the hotel's room facilities, services and environment, and had a great time here. Every trip of our guests is important. We will continue to maintain our excellent service and products. We look forward to your next visit and wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Solo travellers
5 review
3.7/5
Posted on Oct 6, 2024
Although we were arranged to stay in a room with river view, it was fully booked during the holidays and the accommodation experience was poor. Whether it was the slow check-in or the indifference at the final check-out, as a big brand under Marriott, the attitude of booking through Ctrip platform and official booking was quite different. I have many happy memories of the city of Fuzhou, but the experience of this hotel was just average.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay here and we are happy to receive your feedback. We sincerely apologize for any inconvenience caused to you during your check-in process. In response to the questions you raised, we have passed them on to the relevant departments to supervise improvements and will train department employees to provide more enthusiastic and high-quality services. Thank you again for your review, we will make our service more considerate and meticulous. All the staff at Sheraton Fuzhou Zhonggeng Hotel wish you good health and success in your work, and look forward to seeing you again!
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel has an elegant environment, large, clean and tidy rooms, rich and unique breakfast, especially Ryan Zhao at the front desk who provided warm and thoughtful service. It was a great stay and I will continue to choose this hotel next time I come to Fuzhou.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對福州中庚喜來登酒店的認可。酒店自助早餐品類豐富,有各式沙拉、冷切精選、特色蒸點等,給每位賓客不同的選擇。酒店賦予每位賓客細心周到的服務,便利的地理位置及優美的環境,確保您每一次出行無憂。再次感謝您的分享,並期待在不久的將來再次與您相約閩江河畔,同時也祝您工作順利,生活愉快!
cqrcyp
Deluxe Double Room
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Comrade Wang, who checked in, had a very good service attitude. The room was specially arranged with a view of the Minjiang River, which made people feel very friendly and warm. Welcome fruits were specially arranged. Xiao Xu and Xiao Yu were also very good when checking out. They asked about the check-in experience and the overall feeling was very good! I will come again next time👍👍👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客,通過您的反饋很高興得知您在這裏度過了美好的時光。很開心您對酒店的肯定。酒店396 間舒適的客房與套房均配有奢華的喜來登甜夢之床、鋪有豪華床單、豪華羽絨被和低過敏性枕頭以及定製床墊。精心設計的辦公桌以及高速互聯網接入,讓您在安享舒適的同時隨時與外界溝通,滿足您的一切所需。感謝您的鼓勵,我們會把服務做得更加貼心和細緻。期待與您再次相會,福州中庚喜來登酒店全體員工祝您身體健康,工作順利。
Cc
Deluxe Double Room
Stayed in Aug 2024
Travel with friends
6 review
2.2/5
Posted on Sep 22, 2024
This is the worst Sheraton I have ever stayed at
It's very unpleasant. When I wanted to take a bath, the bathtub broke down and the water couldn't be drained. The faucet couldn't change the water discharge mode. I came to repair it after 1 o'clock because of official work. I could barely take a bath. When I drained the water after washing, the water wouldn't drain out of the bathroom and it was flooded. , exaggerated enough
The charging socket in the room didn't work. I told the counter that I got a dead power bank and charged it until 12% was left in the morning. The shower head handle in the bathroom was broken.
There is no window in the room that can be opened. When I asked, I was told that none of the rooms had windows that could be opened.
, the air was so bad that it exploded, and the carpet was so dirty that I didn’t dare to step on it.
The air was so bad that my nose was stuffed up all night and I couldn't sleep at all.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您花費寶貴的時間分享您的入住體驗和建議。對於您提及的浴室問題,我們在接到您的反饋後,已經安排工程人員進行緊急維修並得到解決,同時我們今後將加強設備的日常維護和檢查,確保類似問題不再發生。關於地毯我們會立即跟進和檢討,加強對客房衞生的檢查力度,給您帶來不愉快的體驗我們十分抱歉。酒店致力於提供高品質完善的產品和服務,為了您及其他賓客的人身財產安全,酒店客房窗户加裝了限位器,一般處於鎖定狀態,如需通風可致電賓客服務中心協助,您的安全是我們首要責任。我們珍惜每一位客人的到訪,您的滿意是我們不懈追求的目標,誠摯期待您的下次光臨,祝您生活愉快!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Solo travellers
63 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The environment is very good. You can see the river view. It's very good. Xiao Xu at the front desk is very enthusiastic. The breakfast is rich. It's not far from Sanfang Qixiang. It's very convenient. The air conditioning is not cool enough. The overall facilities are good. I will come again next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇下榻福州中庚喜來登酒店並與我們分享您的入住體驗。很高興得知您對酒店的房間設施、環境及自助早餐感到滿意,並在此度過了一段美好的時光。賓客的每一次出行都很重要,我們會一如既往地保持卓悦的服務和出品,期待您的下一次光臨,祝您生活愉快!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Booked for others
3 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Booked this for a friend. Thanks to Winnie for her enthusiastic help. The problems encountered were solved very well. I was very satisfied with the room arrangement. It is a good hotel in Fuzhou. I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住福州中庚喜來登酒店並與我們分享您的入住體驗,感謝您對酒店的滿意及認可。喜來登的核心價值觀是親切熱情、自信大方、深耕本地,我們通過酒店的服務和設施來體現品牌的特質,用細心和嚴謹帶給旅客舒適的體驗感,如果您將來再來福州,希望我們能再次接待您的光臨。祝您萬事順意!