Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station)

Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station) Reviews

Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station)

1 Taozhuang, 3 South Shatai Road (Shatai Nan Lu), Tianhe District, Guangzhou, Guangdong, 510000, ChinaView Hotel Details
Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station)
Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station)Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station)Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station)
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Paco Hotel (Guangzhou Tianhebei Tianpingjia Metro Station) Guest Reviews

4.5/5
Good
2122 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(2122)
Positive reviews(2057)
Reviews with photos/video(332)
Friendly front desk staff(366)
Easy to get around(331)
Convenient location(267)
Close to metro(244)
Delicious breakfast(138)
Large rooms(83)
Luxurious(9)
Nice bathtub(8)
Negative reviews(65)
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
42 review
3.7/5
Posted on Nov 22, 2024
Near metro station. Not so many restaurants in the area. Breakfast was good. Carpet needs some cleaning
Response from Property: Thank you very much for your feedback, we are deeply honored that you have given high comments on our location and service, especially appreciating the delicious breakfast. Regarding the carpet cleaning issue, get to it right away and thank you for the reminder to bring this to our attention in a timely manner. Looking forward to the opportunity to provide you with a more perfect stay experience again.
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Nov 7, 2024
Very convenient, nearby alot restaurant for us to have our late dinner after a long day business visiting
Response from Property: Thank you so much for your positive review, it's great to learn that you enjoyed your stay with us! We are well aware of the importance of convenience and attentive service for long-distance business travelers. Our team is committed to providing you with an exceptional service experience in every detail, including ensuring the surrounding area is filled with diverse dining options that cater to all tastes and make the perfect end to a busy day. We are very proud to learn about your satisfaction with restaurants in your neighborhood. We promise to uphold this recognition and encouragement and continue to optimize surrounding services and options to make every guest's journey easier and more enjoyable. Thank you again for your valuable feedback, your satisfaction is our greatest motivation. I look forward to having you visit again in the future and continue to bring you a better and more intimate experience.
Tiny Apron
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Sep 18, 2024
Satisfied with our stay in this hotel. Staffs were friendly and helpful. Located near metro station, eateries, pharmacy and supermarket. Love their breakfast. Room was big and comfortable. They provide almost everything we need. Hair dryer, weight scale, charger adapter, toiletries, mini bar, washer and dryer came with free detergent. The front staff helped us to order takeout through a local food delivery app, a robot delivered our foods to our doorstep. I love their separated shower and toilet. Coming from a southeast Asian country, i feel like the only downside is that their toilets dont have bidets. But overall, it was an amazing stay.
6/14
Response from Property: Thank you so much for your feedback and we are deeply honored that your stay was so satisfying. For your appreciation, we will continue to optimize our services and facilities as always. Regarding the mentioned bidet details, we understand the preference for bathroom facilities in different cultural contexts and will consider further enriching the options of bathroom facilities in the future. The most important thing is that your satisfaction is our greatest pursuit, and we look forward to your next visit to continue this wonderful stay memory. Thank you again for your affirmation and valuable suggestions.
Hln
Superior Room (2 beds)
Stayed in Sep 2024
Couples
6 review
4.0/5
Very Good
Posted on Sep 16, 2024
Considerable so so only not a wow customer service. However value the air conditioning works very good especially during summer. Only last day I know the fridge drinks are free - nice one!!
Response from Property: Dear customers, thank you very much for your interest and comments. We pride ourselves on ensuring that our air conditioning is our top priority during the hot and humid summer months and will continue to optimize our services and enhance the customer experience. And will continue to provide free drink service in the refrigerator! We're stepping up in-store guidance and outreach to ensure that every guest is fully informed of our offers from the beginning of their stay. Thanks again for your feedback. We will use this as a valuable suggestion to continuously improve the quality of our services. Looking forward to the opportunity to provide you with a stay that exceeds your expectations.
Meilinaiji
Cozy Queen Room
Stayed in Sep 2024
Solo travellers
4 review
4.2/5
Very Good
Posted on Sep 3, 2024
Recommend, very convenient location near metro station & staff is friendly and helpful. Breakfast was also good Rooms are spacious and clean.
Response from Property: Thank you very much for your love and affirmation! Our team's mission is to provide a convenient, comfortable and enjoyable experience, and your satisfaction is the driving force for us. We are deeply pleased by the convenient location near the subway station and the friendly service team, and will continue to provide sincere and unexpected care to every guest. Regarding breakfast, we will continue to maintain a high standard of gourmet food; As for the room, spacious and clean is our eternal pursuit. Your compliments are what makes us a better hotel, and we hope to serve you again when we have the opportunity. Here, we sincerely invite you to still choose our hotel in your future trips. Your satisfaction is always our greatest honor.
Nathavech Lawanyakul
Cozy Queen Room
Stayed in Aug 2024
Couples
8 review
5.0/5
Outstanding
Posted on Aug 26, 2024
We are from Thailand. This hotel i will recommend to my friend for sure. I have book cozy room but smelling of smoking then the front desk upgreat to deluxe room floor instead. In addition the bottle of water at the down stair you can grab anytime! When we come to Guangzhou we will book thus hotel again for sure!
Response from Property: Dear guests, thank you very much for your feedback and affirmation of us. Glad the hotel upgraded your room and solved the problem of smoke smell. We continue to provide free water downstairs and ensure that this service will always be convenient for our guests. If you have any questions during your stay, please feel free to contact the front desk. Looking forward to seeing you again in Guangzhou next time to provide a better experience. Thank you again for your valuable comments and hope we can continue to create wonderful memories for you.
Krissan
Superior Double Room
Stayed in Jul 2024
Solo travellers
5 review
4.0/5
Very Good
Posted on Jul 19, 2024
It was relaxing, the hotel was relatively clean, and the bed was made every day. The breakfast could have had more variety, but overall, it was okay. I would recommend this hotel if someone needs a place to unwind. The surrounding area has mostly local Chinese shops, with the mall about a 25-minute drive. However, if one enjoys using the subway, it's a feet away. Exit the hotel, then turn right, cross 2 intersections at the stoplights, then make a left, and you'll find it. The bus terminal is also near the subway entrance.
Response from Property: Dear guests, thank you for choosing Paco Hotel. Here, our mission is to make you feel the warmth of home. We provide self-service laundry for guests staying in the hotel. Washing and drying clothes are free. Xiaobai is located in Tianhe District, Guangzhou. It is only a 3-minute walk from Exit B of Tianpingjia on Metro Line 6. It is very convenient to go to any district in Guangzhou. Xiaobai looks forward to meeting you again in Paco. Welcome to come often. I wish you a happy life and happiness every day.
Guest User
Cozy Queen Room
Stayed in Nov 2024
Business travellers
8 review
4.7/5
Amazing
Posted on Nov 29, 2024
Service good thanks
Response from Property: Thank you very much for your high opinion of our service, we are honored! Your satisfaction is our unremitting goal. To ensure that we maintain a high level of service quality at all times. Thank you again for your praise and support, and look forward to your next visit and continue to provide you with an excellent stay.
Lily123
Superior Room (2 beds)
Stayed in Jul 2024
Business travellers
8 review
4.2/5
Very Good
Posted on Jul 13, 2024
Hotel is Nice and clean, but facilities is a little bit old for some places, breakfast is nice and enough to eat, lobby is a bit dark, overall it is good to stay for this price
Response from Property: Your comments are like a paintbrush that can dye flowers red and leaves green; it can dye the clear lake water transparent and add a layer of brilliance to the pure heart. --- Xiaobai, who is very encouraged
MIKE74
Cozy Queen Room
Stayed in Jul 2024
Couples
41 review
4.7/5
Amazing
Posted on Jul 8, 2024
Pretty good hotel to stay, there is a street near by with the shops and restaurants. And it’s 5 mins walk from subway station.
Response from Property: 親愛的朋友您好 非常感謝您對我們的認可，客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力，打造五星級水準，期待下一次的出行，我們能為您創造更加完美服務哦~~~
Anonymous User
Deluxe Room (2 beds)
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Complimentary breakfast as part of trip.com rewards. Unlimited water at lobby. 5 mins from metro station, highly recommended. Full size washing and drying machine available
Response from Property: Dear little master: Thank you very much for your support and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Wish you a happy life~Happy every day~
HappypillsPX
Luxury Double Room
Stayed in Jun 2024
Couples
9 review
3.2/5
Posted on Jun 14, 2024
Pro: near to train station Service staff attends to our needs help us to catch cockroach( as big as a thumb size!) Lobby is filled with bottle drinking water for self service Cons: -some distance to the main shopping district -rooms are not sound proof , construction near by could be heard in the early morning -has many mosquitoes bites!!! Despite using the electric insects repellent and applied topical spray too!
Response from Property: Dear guest, first of all, thank you for staying at Paco Hotel Guangzhou Tianhe North Tianpingjia Subway Station recently and sharing your experience. Secondly, we deeply apologize for your unpleasant experience during your stay in the hotel. Regarding the mosquito problem you mentioned, we have fed back the problem to the relevant department. We will seriously investigate and rectify the areas that need improvement, strengthen the details of the guest rooms, and we will continue to improve and enhance the service quality and details, constantly pursue excellence, provide you with high-quality services, and bring you a satisfactory and comfortable stay experience! Best wishes!
miah md himon
Cozy Queen Room
Stayed in Aug 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Very clean nice staff I like food for breakfast
Response from Property: Thank you very much for your affirmation and love! Our team is always committed to providing the best service and environment. Regarding breakfast is appreciated, we are deeply honored and will continue to strive to innovate and ensure that we provide you with more gourmet choices. If you have any more suggestions or dissatisfaction in any aspect, please feel free to let us know. Your opinions are extremely valuable to us. Thank you again for your stay and wonderful evaluation, and look forward to your next visit!
Anonymous User
Superior Room (2 beds)
Stayed in Jun 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Jun 5, 2024
The location is near bus stop and the metro. There is also a restaurant and a convenience store near the building. Very easy to navigate. The room is spacious and breakfast is good for its value. I would recommend this hotel especially if you are looking for value in your money. Thanks!
Response from Property: Dear~~ Thank you for your strong support to Xiaobai. Your satisfaction is the driving force for the hotel to move forward. No need to say more, just come often! I wish you: smooth work and good mood every day O(∩ _∩ )O~
SY Bei Bei
Deluxe Double Room
Stayed in Nov 2024
Family
5 review
3.2/5
Posted on Dec 6, 2024
I booked a non-smoking room, but upon check-in, the hotel informed me that no standard rooms were available and assigned us a smoking room instead. This was very disappointing and unacceptable, as it did not meet my reservation expectations. Fortunately, the room did not have a smoke smell, which was the only positive aspect of the situation. However, I still found it unacceptable that my original booking for a non-smoking room was not honored.
Response from Property: Dear guest, we deeply regret that we have not been able to fully meet your stay expectations. We apologize for the unpleasant experience of booking a non-smoking room but staying in a smoking room. We are truly disappointed to understand that we have failed to meet your booking expectations. Please accept our sincerest apologies. We have conducted a comprehensive verification of the room information at the first time and ensured that this incident will not happen again. We strongly believe that every piece of feedback is an opportunity to learn and improve, so we have immediately trained the staff involved, highlighting the importance of the booking process and its direct impact on guests. We are particularly glad that you didn't notice the smoke during your stay at the hotel. This is not easy, and it is the driving force for us to ensure the continuous improvement of smoke-free environment in the future. Once again, we apologize for the inconvenience caused to your stay and thank you for your valuable comments. In the future, we promise to continuously improve our service quality to ensure that every guest's stay experience both meets and exceeds their expectations. Looking forward to the opportunity to provide better service to you or your relatives and friends.
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