ECHARM PLUS Hotel (Guangzhou Dart International Center Changgang Metro Station) Reviews

Response from Property: Dear customers! The mountains and rivers are hot, you are the ideal of the world, thank you very much for your comments; We will continue to strive to do a better quality service, look forward to your visit again, and strive to get your full star review next time. Have a great day!

Response from Property: Dear guest, we are deeply saddened to read your review and learn that we failed to provide you with a satisfactory stay. This is our greatest regret. Your honest feedback serves as a catalyst for our continuous improvement. We sincerely look forward to your return and promise to offer you a better and more satisfying experience. We want you to feel our sincerity and witness the ongoing efforts and progress we are making at the hotel. We will always strive to provide the best service to every guest. Thank you for your genuine evaluation. We truly hope you will stay with us again and experience our improvements.

Response from Property: Dear guest, we are saddened to read your review and learn that we failed to provide you with a satisfactory stay. This is our greatest regret. Your honest feedback serves as an encouragement for our continuous improvement. We eagerly anticipate your return and assure you that we will definitely offer you a better and more satisfying experience, demonstrating our sincerity and ongoing efforts to enhance our hotel. We are committed to welcoming every guest with superior service and sincerely thank you for your honest evaluation. We truly hope that you will stay with us again to experience our progress.

Response from Property: Dear customer hello! The mountains and rivers are rolling, you are the ideal on earth, thank you very much for your review; we will continue to strive to do a better job of quality service, look forward to your return, and strive to be able to next time to get your full-star review. Wish you a happy life!

Response from Property: Dear, see your comments, we are very sad that we did not give our guests a satisfactory stay experience, which is our biggest regret. Your sincere evaluation of the hotel is a spur to continuous progress, we look forward to your visit again, will give you a better and more satisfactory experience, will let you feel our sincerity, but also let you see the hotel we are constantly striving to progress. Always better service to meet every guest, thank you for your sincere evaluation, I sincerely hope you can stay again to feel our progress.Translated with DeepL.com (free version)

Response from Property: Dear guest, we are very sorry to bring you an unpleasant accommodation experience, the hotel sound insulation problem did cause you trouble, this is our work mistakes. We have recorded your feedback, and will arrange relevant personnel to conduct a comprehensive inspection and upgrade the sound insulation facilities of the room as soon as possible, and strive to solve this problem as soon as possible. Thank you for your frankness, which gives us the opportunity to find out the shortcomings and improve them, and we look forward to providing you with a better and more comfortable stay in the future, and apologise to you again.

Response from Property: Dear, see your review, we are very sad not to give you a satisfactory guest experience, this is our biggest regret. Your sincere evaluation of the hotel is a spur to continuous progress, we look forward to your visit again, will give you a better and more satisfactory experience, will let you feel our sincerity, but also let you see the hotel we are constantly striving to progress. Always better service to meet every guest, thank you for your sincere evaluation, I sincerely hope you can stay again to feel our progress.Translated with DeepL.com (free version)

Response from Property: Dear Guest：Thank you for your recognition of our guests, every trace of the guest's needs are the direction of our sincere efforts, we must work harder to create a five-star level, looking forward to the next trip, we can create a more perfect service for you!

Response from Property: Dear guests,We attach great importance to all the inconveniences you encountered in this check-in experience and deeply apologize. First of all, for the property environment, we admit that there is room for improvement. As a hotel located next to the main tourist area, we face the challenge of the surrounding complex environment, including a mixture of residences, hotels and restaurants with high traffic. Although such an environment brings convenience to our location, it also brings some trouble to the daily management and your living experience.Regarding the congestion of the elevator, we are very sorry for the inconvenience caused to you. We have noticed this phenomenon and will take measures to relieve the pressure of elevators during peak hours, such as optimizing the elevator dispatch system and adding temporary guides to reduce your waiting time.At the same time, we also understand your expectations for takeaway delivery services. At present, although the hotel is not yet equipped with a robot food delivery system, we are actively considering introducing this technology to provide more convenient and efficient services. Before that, we have asked the front desk staff to contact you as soon as possible after receiving the takeaway and provide as much assistance as possible to reduce the inconvenience of picking up the goods back and forth.We are well aware that the quality of the hotel's service is directly related to your satisfaction and trust. Therefore, we will take your every feedback seriously and try to improve it. We admit that in some ways, our service may not meet your expectations, but please believe that we have been working hard to improve and strive to provide you with a better and more comfortable accommodation experience.Thank you again for your valuable opinions, which will be the driving force for us to continue to improve and move forward. We look forward to the opportunity to make up for this shortcoming and bring you a better stay experience in the coming days.

Response from Property: Dear guests, hello! First of all, thank you very much for your review and recognition. Your review is like a ray of warm sunshine in the breeze, which feels very warm. We will continue to work hard to provide better services to our customers and look forward to your next visit.

Response from Property: Dear, see your comments, we are very sad that we did not give our guests a satisfactory stay experience, which is our biggest regret. Your sincere evaluation of the hotel is a spur to continuous progress, we look forward to your visit again, will give you a better and more satisfactory experience, will let you feel our sincerity, but also let you see the hotel we are constantly striving to progress. Always better service to meet every guest, thank you for your sincere evaluation, I sincerely hope you can stay again to feel our progress.

Response from Property: Dear customers! The mountains and rivers are hot, you are the ideal of the world, thank you very much for your comments; We will continue to strive to do a better quality service, look forward to your visit again, and strive to get your full star review next time. Have a great day!

Response from Property: Dear Guest：Thank you for your recognition of our guests, every trace of the guest's needs are the direction of our sincere efforts, we must work harder to create a five-star level, looking forward to the next trip, we can create a more perfect service for you!

Response from Property: Thank you for your considerate experience and praise. Xiaoyi should do a good job in providing high-quality services. What is even more satisfying is that we can provide you with good services and make your journey life colorful! Welcome to come next time~