7th Floor, ICC Guangzhou, No. 241, Tianhe North Road, Tianhe District, Guangzhou, Guangdong, 510610, ChinaView Hotel Details
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Star Residence ICC Guangzhou Guest Reviews
4.6/5
Very Good
1091 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1091)
Positive reviews(1022)
Reviews with photos/video(168)
Easy to get around(79)
Friendly front desk staff(71)
Large rooms(56)
Perfect for business trips(37)
Convenient for shopping(31)
Close to metro(22)
Stayed multiple times(20)
Loved the view(18)
Negative reviews(69)
koh
Studio Executive
Stayed in Nov 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Dec 28, 2024
I thoroughly enjoyed my stay here. I was upgraded to the Executive Studio on the 10th floor, and enjoyed the view of the Stadium and malls at Taikoo Hui. The staff on duty were also helpful in answering queries related to renting a powerbank, getting around by Didi and public transport. They were also accomodating with a late check-out as my flight home was at night.
Of note is the excellent soundproofing. Despite being located on a busy road, it was calm and peaceful. This was unlike another hotel I stayed in previously.
While the room is clean, and comfortable with ample cabinet space, an in-room washing machine, microwave and induction stove, drying racks for laundry, detergent, cutlery, crockery and utensils had to be requested- through a call to reception.
Location:
Linhexi MRT Exit C is about 500 m away - on the side of the stadium It has escalators (both directions) and is useful for those with luggage. Exit D is oyhe same side of the road and is connected to high end mall with restaurants, spas and cafes. A short walk away is another mall with more varied choices
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
Zheng Wei
Studio Executive
Stayed in Oct 2024
Travel with friends
4 review
3.7/5
Posted on Nov 22, 2024
Hotel is decent although basic (compared to other ascott managed units).. location not too off.
Response from Property: Thank you for choosing Star Residence, Guangzhou. We are sorry that our service failed your expectations. We will do our best to improve our shortcomings, continuously improve equipment and services. Sincerely looking forward to serving you again.
CHO11
Studio Deluxe
Stayed in Aug 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Excellent hotel managed by Ascott.
Staff:
All staff from reception to door are very courtesy and helpful.
Room:
Room in very new and clean condition. Everything is highly functional. Perfect stay
Location:
Great location in the Tianhe vicinity. Tianhe is the financial hub of Guangzhou. Lotsa trees providing cooling environment for walk. Very clean roads.
Accessibility:
Metro:
Nearest LinHe Xi metro station with direct line to Baiyun Airport.
Use Metro C exit if carrying luggage. It has both directions escalators. Nearest exit is D.
DiDi:
A DiDi ride to Baiyun airport takes around 30-40 mins, fare around rmb100 or less.
Fun facts:
There’s 3 car showrooms in this ICC building.
The Mercedes AMG, Audi and Zeekr. Absolute bonus eye candy for car lovers.
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
SLKK
Studio Deluxe
Stayed in Jul 2024
Solo travellers
8 review
4.5/5
Great
Posted on Aug 13, 2024
The room is big and clean.
Easy to go around as it near to city area
The bad is the fitness room is not included and required additional payment.
Good for family with kids.
Response from Property: Thank you for choosing to stay at Guangzhou ICC Yuexiu Xingting Apartment! Thank you for your valuable comments. We are sorry that our service did not meet your expectations. We will continue to improve our equipment and services, and strive to provide you with a more comfortable and elegant living environment. We sincerely look forward to serving you again.
小白的小白白
Studio Executive
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 4, 2024
This indeed the best hotel I have ever stayed in GZ! It is good for both business and family travellers! Mr Nick was very friendly and super helpful! Do choose this hotel if you ever come over to GZ!
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
Nick8
Studio Executive
Stayed in Nov 2024
Solo travellers
107 review
5.0/5
Outstanding
Posted on Dec 13, 2024
This hotel is great! I always stay here and I feel so comfortable. The room is really clean and cozy. The location is perfect.
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
FRANKA
1 Bedroom Deluxe
Stayed in Nov 2024
Business travellers
9 review
4.0/5
Very Good
Posted on Dec 6, 2024
Stayed 3 nights in very spacious room. Location was great for all my work things and close to railway station (great perk). Cleaning lady was super nice (I was on 14th floor - please send her my regards). She made sure I get complimentary plenty of fresh fruit. Super kind lady. My room was clean, only thing is air circulation system - it has to be better for southern and humid cities so I suggest investing in air purifiers and ionizers. Even in winter is getting soggy there.
Breakfast I haven’t used in my package.
Response from Property: Thank you for choosing ICC Star Residence! Thank you for your valuable advice. We are sorry that our service did not meet your expectations. We will continue to improve equipment and services, and strive to provide you with a more comfortable and elegant living environment. We sincerely look forward to serving you again.
Guest User
Studio Deluxe
Stayed in Oct 2024
Business travellers
3 review
4.0/5
Very Good
Posted on Nov 22, 2024
Room is clean and big. Location is excellent. But breakfast was a let down. Not much selection and small place. Nick front staff was kind and helpful.
Response from Property: Thank you for choosing Star Residence, Guangzhou. We are sorry that our service failed your expectations. We will do our best to improve our shortcomings, continuously improve equipment and services. Sincerely looking forward to serving you again.
Guest User
Studio Deluxe
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on May 1, 2024
Good location, the room is clean, the view from the window is good. I will return in the future. The only drawback was that there was no hairdryer in the room
6/7
Response from Property: Dear Guest, Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. Our hairdryer are in the drawer of the nightstand. I'm sorry we didn't warn you about this. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
Fireflyzim
Studio Deluxe
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The apartments were immaculate, clean and very comfortable.
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
Guest User
Studio Deluxe
Stayed in Mar 2024
Business travellers
9 review
4.7/5
Amazing
Posted on Apr 27, 2024
Great hotel. Good location.
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
WK
Studio Deluxe
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The room is big and clean. Very convenient location. around 25minit walking time to ZhengJia mall. If u lazy to walk u can ask for Didi and it just cost around RMB10++ I will book this hotel again once I go Guangzhou again.
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
Anonymous User
1 Bedroom Deluxe
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Great service. Great location. Very clean, the staffs are very helpful
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.
cathchu
Studio Deluxe
Stayed in Apr 2024
Business travellers
36 review
4.8/5
Amazing
Posted on Jun 16, 2024
Many thanks to Nick, helpful and initiative in many aspects. Had surgery, weak and pale, he noticed right away — upgrade my room and sent wheelchair
Warm stay
Response from Property: Thank you for choosing to stay at Guangzhou International Trade Center Yuexiu Xingting Apartment and for your affirmation of us! We are honored to bring you a pleasant stay experience. Your comfort and satisfaction are the greatest motivation for our continuous improvement and innovation. We sincerely look forward to serving you again!
Manuel Lorenzo LomGroup
Studio Deluxe
Stayed in Oct 2024
Business travellers
6 review
4.0/5
Very Good
Posted on Nov 21, 2024
Very good location, gym extra payment is not good.
Response from Property: Thank you for choosing Star Residence, Guangzhou. We are sorry that our service failed your expectations. We will do our best to improve our shortcomings, continuously improve equipment and services. Sincerely looking forward to serving you again.