north chaweng, 99/11, Bo Put, Surat Thani, Bo Put, Surat Thani Province, 84320, ThailandView Hotel Details
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Hyatt Regency Koh Samui Guest Reviews
4.4/5
Very Good
178 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(178)
Positive reviews(172)
Reviews with photos/video(87)
Great swimming pool(32)
Delicious breakfast(30)
Nice sea view(22)
Well designed(21)
Easy to get around(11)
Close to airport(11)
Perfect for kids(10)
Large rooms(8)
Negative reviews(6)
Quest88
King Room With Partial Ocean View
Stayed in Nov 2024
Couples
10 review
3.7/5
Posted on Dec 25, 2024
Situated near some attractions, resort and rooms were clean. Has some nice areas to lounge around and can see the effort to create activities and events during the day; beach is the grainy type so not the best to play on the sand, otherwise waves were nice.
Overall the resort felt a bit small, catered to families with kids. Had power outage one of the days which was not explained well by staff, and had to self-help at the beach.
Response from Property: Dear Quest88,Thank you for taking the time to share your experience with us. We appreciate your kind words about our cleanliness, resort activities, and the beautiful location of our resort.We apologize for any disappointment caused by the condition of the beach and the inconvenience caused by the power outage and the lack of clear communication from our staff. We will work on improving our communication to ensure our guests are well-informed in such situations.We value your feedback and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Best regards,The Hyatt Regency Koh Samui Team
Kyps
King Room With Ocean View - Club Access
Stayed in Oct 2024
Couples
24 review
4.5/5
Great
Posted on Nov 9, 2024
We thoroughly enjoyed our stay at this hotel. Every staff member we encountered was friendly, courteous, and always ready to assist with any questions. Kudos to the entire team for delivering such heartfelt service. This is truly what exemplary hospitality looks like! 👍🏻👏🏻
Response from Property: Dear Kyps,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards, The Hyatt Regency Koh Samui Team
Guest User
Twin Room With Partial Ocean View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The Thai staff was very helpful. Especially the chef.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards,The Hyatt Regency Koh Samui Team
Phattaraporn V
Twin Room With Garden View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Service excellence : Courteous, Knowledgeable and attentive staff.
Accommodation quality : Spacious, well-furnished rooms with high-quality bedding and linens. Impeccable cleanliness in room and common areas.
Response from Property: Dear Khun Phattaraporn,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards, The Hyatt Regency Koh Samui Team
Anonymous User
King Room With Garden View
Stayed in Jun 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 1, 2024
There's a fire show at sesun grill restaurant every wednesday night. Room is practical and my favourite is the balcony. Would love to return again!
Response from Property: Dear Guest,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards, The Hyatt Regency Koh Samui Team
Yusuf786.khan
Twin Room With Garden View
Stayed in May 2024
Family
10 review
4.7/5
Amazing
Posted on Jul 3, 2024
Positives: Amazing room, amazing pools! Negatives: Rocky beach and the prices at pool restaurants are a complete ripoff. Will also cost you 300 bhat oneway to chaweng beach from this location
6/10
Response from Property: Dear Yusuf786.khan,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards, The Hyatt Regency Koh Samui Team
MDing
King Room With Garden View
Stayed in Sep 2024
Family
4 review
3.0/5
Posted on Nov 3, 2024
Quite poor service from the beginning and so many staff don’t know English, no following schedule on so many activities.
Wooden flooring tails on main swimming pool required change ASAP
Hotel keep it clean .
Response from Property: Dear MDing,Thank you for sharing your feedback regarding your recent stay at Hyatt Regency Koh Samui. We sincerely apologize for the inconveniences you experienced. To enhance your experience and stay informed about our activities and promotions, we offer the Staytus app. You can easily access it by scanning the QR code located in the remote box in your room or digital TV in the lobby. We appreciate your comments and will use them to improve our services and facilities. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards,The Hyatt Regency Koh Samui Team
MJ the traveller
King Room With Partial Ocean View
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on May 13, 2024
I recently had the pleasure of staying at the Hyatt Regency Samui, and it was truly an unforgettable experience. From the moment I arrived, I was greeted with warm hospitality and impeccable service.
The hotel's location is stunning, nestled on a hillside overlooking the crystal-clear waters of the Gulf of Thailand. The views from my room were breathtaking, especially at sunset when the sky was painted in shades of orange and pink.
The room itself was spacious, elegantly decorated, and equipped with all the amenities one could ask for. The plush bedding ensured a restful night's sleep, and the private balcony was the perfect spot to enjoy a cup of coffee in the morning.
The culinary offerings at the hotel were exceptional. I dined at several of the on-site restaurants, each offering a diverse menu of delicious dishes made with fresh, locally sourced ingredients. Whether I was craving Thai cuisine, seafood, or international fare, there was something to satisfy every palate.
One of the highlights of my stay was the hotel's infinity pool, which seemed to blend seamlessly with the ocean beyond. It was the ideal place to relax and unwind, with attentive staff on hand to cater to my every need.
Overall, my time at the Hyatt Regency Samui was nothing short of magical. The combination of luxurious accommodations, stunning views, and top-notch service made for a truly unforgettable vacation. I can't wait to return someday soon.
6/9
Response from Property: Dear MJ the traveller,Thank you so much for taking the time to write such a wonderful review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to hear that you had a fantastic experience with us and that we were able to exceed your expectations.It is always our goal to provide our guests with exceptional service and a memorable stay, and we are glad to know that we have achieved this for you. We appreciate your kind words about our facilities, accommodations, service, food, staff, and the beautiful location of our resort.Thank you for choosing to stay with us, and we look forward to welcoming you back to Hyatt Regency Koh Samui for another amazing stay.Best regards,The Hyatt Regency Koh Samui Team
Artem
King Room With Partial Ocean View
Stayed in Sep 2024
Couples
19 review
5.0/5
Outstanding
Posted on Oct 10, 2024
We had an amazing stay here. The amenities were top-notch, and the service was impeccable. Ideal for a romantic escape with plenty to do nearby!
Response from Property: Dear Artem,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards, The Hyatt Regency Koh Samui Team
Anonymous User
King Room With Garden View
Stayed in Feb 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
I like stay in hyatt regency koh samui. I checked in early because i arrived early in the morning and and they allowed me to enjoy the facilities at the hotel while waiting for my room to be ready to be occupied . Thank you hyatt.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your 5-star rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards,The Hyatt Regency Koh Samui Team
h3art
King Room With Ocean View
Stayed in Aug 2024
Couples
42 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Nice view
Big room
Location to airpot only 7min
To samui central mall.also only 7min
Response from Property: Dear h3art,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards,The Hyatt Regency Koh Samui Team
KatLiuYu
Twin Room With Garden View
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The service of staffs are great. Recommend us good Thai massage and good restaurant to go. Cocktails at bar is very nice
Response from Property: Dear KatLiuYu,Thank you so much for taking the time to write such a wonderful review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to hear that you had a fantastic experience with us and that we were able to exceed your expectations.It is always our goal to provide our guests with exceptional service and a memorable stay, and we are glad to know that we have achieved this for you. We appreciate your kind words about our staff, Verio Spa, and restaurants.Thank you for choosing to stay with us, and we look forward to welcoming you back to Hyatt Regency Koh Samui for another amazing stay.Best regards,The Hyatt Regency Koh Samui Team
Guest User
Twin Room With Ocean View - Club Access
Stayed in Jun 2024
Family
10 review
3.7/5
Posted on Jul 9, 2024
I do not recommend this hotel with toddlers. Accessibility is an issue.nothing outside the hotel and beach is rocky.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your insights. We regret to hear that your stay did not meet your expectations. We strive to ensure every guest has a pleasant experience, and your insights are valuable to us in our ongoing efforts to improve.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. Best regards,The Hyatt Regency Koh Samui Team
Metin DUZGEC
Family King Room With Partial Ocean View
Stayed in Jul 2024
Other
1 review
3.7/5
Posted on Aug 25, 2024
The beach is rocky, and those who like to swim in the sea are unsuitable hotels.
Response from Property: 尊敬的賓客,感謝您抽出寶貴時間給予我們反饋,很遺憾在您此次入住過程中未能完全滿足您的期望,我們對此向您表示歉意。對於您提到的問題,我們立即與相關部門溝通並引起重視,您的反饋和建議將幫我們不斷完善,使我們的服務質量能夠不斷地提高。真誠歡迎您的再次光臨,我們期待與您的再一次相見。最好的問候,蘇梅島凱悦酒店團隊
Mostafa Iran
King Room With Partial Ocean View
Stayed in Nov 2023
Couples
14 review
4.2/5
Very Good
Posted on Dec 22, 2023
It's a very beautiful hotel well designed and very good pool but the beach is not sandy beach is full of rocks actually and it's not comfortable for swimming but the pools are great
Response from Property: Dear Mostafa Iran,Thank you for taking the time to share your experience with us. We apologize for any disappointment caused by the condition of the beach. We regret that we did not meet your expectations in this regard. Your insights are valuable, and we hope the overall experience was still enjoyable.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. In the meanwhile, please reach out to us in case you need any assistance.Best regards,Hyatt Regency Koh Samui Team