The Platinum 2 Kuala Lumpur by Holma Reviews

Response from Property: Dear Laura Liu,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we understand your disappointment.We are truly sorry for the issues you encountered during your time with us, including the lack of bathrobes, daily requests for toothpaste, and the missing hand wash and shower gel on your first night. These are basic amenities that should have been properly prepared in advance, and we deeply regret that we failed to meet those standards.Additionally, we are sorry to hear about your concerns regarding insects in the room and the lack of follow-up from our team. We take such matters seriously and will be reviewing our pest control practices to ensure a more thorough approach moving forward. It's also disappointing to hear that our customer service did not meet your expectations, as we aim to provide a seamless and comfortable experience for all our guests. Your feedback will certainly be shared with our team to improve our services.As a 4-star hotel, we are committed to maintaining high standards of service and cleanliness, and your comments will help us address areas that need improvement. We sincerely hope that you will reconsider your rating in the future, as we continuously strive to enhance our guest experience.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,Holma Butler Team