Guest User
January 8, 2025
Had a great experience staying here! The location is superb and what’s even more amazing is their customer service. Though this is only a 4 star hotel, their customer service is top-notch, deserved to be 5 star. Even before the stay, the hotel reached out to be if I need some decoration for my room. Without even a second thought they will assist you with your luggage when checking in and out. They also called to our room if we needed any night snacks and delivered it up. I encountered numerous hiccups with my taobao deliveries and they took the initiative to assist and contact the delivery company. The hotel also serves wonderful breakfast at the lobby and there’s a corner in the lobby where snacks are served at specific timing. What’s interesting is that you can make your own tea/coffee. The hotel also has laundry room for everyone to use at no costs. I would like to specially thank 凤凰 and 欣玉 for their excellent service and hospitality! ❤️