6 Chome-1-11 Nishinakajima, Yodogawa Ward, Osaka City, Osaka Prefecture, 532-0011, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Smile Hotel Shin-osaka Guest Reviews
4.6/5
Great
121 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.7
Filter by:
Sort by:
All reviews(121)
Positive reviews(121)
Reviews with photos/video(22)
Clean and tidy(38)
Awesome rooms(24)
Great service(22)
Awesome stay(18)
Easy to get around(15)
Close to metro(10)
Convenient for shopping(9)
Quiet & comfortable(6)
Anonymous User
Double Room【Non-Smoking】
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Good location. Not far from shinosaka station and metro. Near convenient stores. Friendly staff. Alls good
Response from Property: It is our greatest pleasure to make your stay with us a pleasant one and to hear you say, “I would like to stay here again.”Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that your stay with us was satisfactory.We are sure that there are still some things we have not done well, but we will do our best every day to make our guests even more satisfied,We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Iamzyco
Twin Room【Non-Smoking】
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Great Hotel. Very convenient, not very far from metro station 5 minutes walk. Clean and comfy. The staffs are friendly
Response from Property: We are very honored to receive your high evaluation.Thank you for staying at Smile Hotel Shin osaka.Our hotel is a 10-minute walk from JR Shin-Osaka Station, an 8-minute walk from Hankyu Railway Minamikata Station, and a 4-minute walk from Osaka Metro (subway) Nishinakajima Minamikata Station.We are glad to hear that you had a comfortable stay at our hotel.We are very encouraged by your compliments on the cleanliness of our rooms and the staff's service.We will do our best to make your stay even more comfortable.We look forward to welcoming you again.Smile Hotel Shin osaka Front desk
Edeline Ho
Twin Room【Non-Smoking】
Stayed in Sep 2024
Family
3 review
4.2/5
Very Good
Posted on Oct 18, 2024
Clean , staff friendly, convenient to subway station about 5-8 minutes walk , about 8-10 minutes walk to Shin Osaka train station.
Response from Property: The entire staff of Smile Hotel Shin-Osaka sincerely looks forward to serving you again.Thank you very much for choosing Smile Hotel Shin-Osaka.We are relieved to hear that you had no inconvenience during your stay.Thank you also for the wonderful photos you posted.I am sure there are still things we can improve on, but we will do our best every day to make our guests even more satisfied with our services,We look forward to serving you again when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Anonymous User
Double Room【Non-Smoking】
Stayed in Sep 2024
Family
25 review
5.0/5
Outstanding
Posted on Oct 13, 2024
It’s close to the main station, like Shin-Ōsaka, and subway station. The room is very clean and tidy. Totally recommended!
Response from Property: We are truly honored that you raved about us as a recommended hotel!Thank you very much for staying at Smile Hotel Shin-Osaka.Thank you also for the wonderful photos and your evaluation of our service.We put a lot of effort into beautifying the hotel on a daily basis, so we are most encouraged to receive such kind words from you. I am sure there are still things we can improve on, but we will continue to strive to please our guests even more in the future,We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Baroro
Double Room【Non-Smoking】
Stayed in Sep 2024
Solo travellers
32 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Very good location. Super friendly people at the reception. The rooms are very cozy and clean. Would definitely stay here again next time!
Response from Property: It would be our greatest honor if you would like to use our services next time!Thank you very much for staying at Hotel Smile New Osaka.We are happy to hear that you had a great time with us.We are really pleased that you enjoyed our staff and the cleanliness of the hotel.We hope to continue to provide a memorable stay for all our guests,We will continue to work as a team to improve our services and make your stay a pleasant and memorable one.We hope you will choose our hotel again and have a wonderful stay.We look forward to your return visit.Hotel Smile Shin-Osaka Front Desk
JOHN HKS
Double Room【Non-Smoking】
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Very satisfied, command Japan city hotels. (Compact)
Response from Property: It would be our greatest pleasure to have you return.Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you had no inconvenience during your stay.Thank you very much for posting the wonderful photos of your stay with us.I am sure there are still things we can improve on, but we will do our best every day to make our guests even more satisfied with their stay,We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Leung
Double Room【Non-Smoking】
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Although the rooms are not that big, it is clean and with high CP. Many car parks nearby. Convenient shops are in walking distance.
It's a bit hard to find the hotel with google. It keeps directing us to wrong location. But once you find the correct location, it's easy accessible. If you drive from the hotel to Osaka, please beware of the pay route recommended by google. It's only 1 to 2 min faster but the charge is extremely high.
Response from Property: We are so glad you gave us the highest rating for our service!Thank you very much for staying at Smile Hotel Shin-Osaka.We have twin rooms available, and we have received favorable comments from overseas guests with large luggage that they are more comfortable than double rooms, so please try staying at our hotel again.We apologize for any inconvenience caused by the complicated streets near Shin-Osaka Station.I am sure there are still things we have not done well, but we will do our best every day to make our guests even more satisfied,We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Guest User
Double Room【Non-Smoking】
Stayed in Sep 2024
Solo travellers
2 review
4.5/5
Great
Posted on Nov 1, 2024
It's just a 4-5 minute walk to the station, with only two stops to Umeda, the best shopping area. McDonald's and Mos Burger are nearby, and the staff is friendly and helpful.
Response from Property: We are so glad you liked our hotel so much!Thank you very much for staying at Smile Hotel Shin-Osaka.As a Smile Hotel, we strive to serve our guests politely and with a smile, so we are very happy to hear such kind words from you.In addition to McDonald's, we also have popular local restaurants, so please ask our staff about them when you visit us again!We are sure that there are still things that we have not done well, but we will continue to make every effort to please our guests even more in the future, and we look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front
dindin0317
Twin Room【Non-Smoking】
Stayed in Jan 2024
Family
69 review
5.0/5
Outstanding
Posted on Feb 5, 2024
near JR, i decide stay in this hotel due to near JR, and hence can morning wake up late, thanks
Response from Property: We are delighted that you have chosen us from among so many hotels.”Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you had a pleasant stay without any inconvenience during your stay.As you mentioned, the hotel is about a 10-minute walk from JR Shin-Osaka Station and about a 4-minute walk from Nishinakajima-Minamikata Station on the Midosuji Line.There are many restaurants around the station, but the area around the hotel is very quiet, so we are sure you will have a pleasant stay.We are sure that there are still some things that we have not done well, but we will continue to make every effort to please our guests.We look forward to serving you again.Smile Hotel Shin-OsakaFront Desk
RT
Double Room【Non-Smoking】
Stayed in May 2024
Solo travellers
6 review
3.2/5
Posted on Jun 27, 2024
Location is not bad and having fair service, check in is easy, room size is good enough for one people
Response from Property: We are glad you had a pleasant stay."Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you were satisfied with our rooms, which are equipped with a slightly larger bathroom and other facilities.We are sure there are still many things we could do better, but we will strive to improve our service even further, and we look forward to welcoming you to our hotel again when you visit Osaka.Smile Hotel Shin-Osaka Front desk
ジェリー
Double Room【Non-Smoking】
Stayed in May 2024
Couples
13 review
4.7/5
Amazing
Posted on Jun 25, 2024
Very very clean, great location, and great customer service. I have decided that I much prefer this chain over APA
Response from Property: We are honored to receive your high evaluation of our hotel.Thank you very much for choosing Smile Hotel Shin-Osaka.All of us at Smile Hotel Shin-Osaka are very happy to hear that you were satisfied with our cleanliness and your stay.We will do our best to satisfy you even more when you visit us again.We all look forward to welcoming you back to our hotel again.Smile Hotel Shin-Osaka Front Desk
LHEN G
Double Room【Non-Smoking】
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Good in all aspects! We'll definitely come back to stay there! 👌👌👌
Response from Property: It would be our greatest pleasure to have you stay with us again!Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that you were very satisfied with your stay in Osaka this time.We are also very grateful that you gave us the highest rating for our service. We are sure there are still things we can improve on, but we will do our best to make our guests even more satisfied with our services.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Helen
Double Room【Non-Smoking】
Stayed in Jan 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Feb 18, 2024
Good experience
Response from Property: We hope you are glad you came to Osaka.”Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved that you had no inconvenience during your stay and that you had a comfortable stay.We are sure there are still some things we have not done well, but we will continue to strive to improve our services to please our guests, and we look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Guest User
Twin Room【Non-Smoking】
Stayed in Nov 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 17, 2023
This is the best hotel for my current trip in Tokyo, Osaka and Hiroshima. The amenities provided are very sufficient and the room is of a good size. Distance to JR station is not too far, will get caught in the rain though.
Response from Property: It is our greatest wish that you have a pleasant stay with us.’Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you had a pleasant stay without any inconvenience during your stay.The hotel is a 10-minute walk from JR Shin-Osaka Station and a 4-minute walk from Nishinakajima-Minamikata Station on the Midosuji Line.We are sure that there are still some things we have not done well, but we will continue to make every effort without being satisfied with our current services so that we can satisfy our guests even more in the future.We look forward to welcoming you again.Smile Hotel Shin-OsakaFront desk
Guest User
Double Room【Non-Smoking】
Stayed in Oct 2023
Travel with friends
13 review
4.0/5
Very Good
Posted on Nov 25, 2023
It's such a big capsule hostel with a bit spa area. Would book it again
Response from Property: It is our pleasure to hear that our guests are so pleased with their stay.’ Thank you very much for choosing Smile Hotel Shin-Osaka. We are glad to hear that you had a pleasant stay without any inconvenience during your stay. Our hotel is a 10-minute walk from JR Shin-Osaka Station and a 4-minute walk from Nishinakajima-Minamigata Station on the Midosuji Line. There are many restaurants around the station, but the area around the hotel is very quiet, so we think you will have a comfortable stay. We are sure that there are still some things we haven't got right, but we will continue to make every effort to please our guests. We look forward to welcoming you again. Smile Hotel Shin-Osaka Front desk