The Residence Resort & Villas Phu Quoc Reviews

The location of the hotel was convenient, they had buggies to pick us up from the night market, and the facilities was clean and large. But on the other hand, there was no actual sign for the hotel name, and we got lost and unsure, there was also no security officers at night, which meant anyone could break in. It was overall a good hotel to stay in with comfort.

This villa is brand new, with everything clean and comfortable. I felt truly cared for by the manager, Ryan—he’s simply the best! He goes above and beyond, managing everything with genuine dedication and ensuring all his visitors have an amazing experience.

Hanna has provided very good services and support such as arranging buggy to take us around the nearby night market and beach as well as free airport drop off. She also gave us good suggestions of restaurant and spa. The resorts are new and there are different water activities nearby.

Complex is totally fresh and new, I have a feeling I was a first guest at villa where we were living. Stuff is friendly and polite. Highly recommend for family vacation.

The location is convenient, about 10 minutes' drive from the airport, about 40 minutes' drive to Pearl Paradise in the north, and about 15 minutes' drive to Sunset Town in the south. The hotel is new and clean, consistent with the photos, and the service is very good. After check-in, there is a dedicated person to follow up on what's app throughout the process. The hygiene is good. Someone cleans the room every day. If I have the chance, I will choose to stay here again👍🏻

The service from housekeeper Lisa is perfect Cleaning staff often forget things Towels were given less and the floor mats were forgotten to be replaced. The photos are beautiful. The actual interior of the villa is really different and the sound insulation is terrible. The breakfast is also delicious In addition to good service and location The swimming pool is average and the workmanship is not good. It is easy to scratch your feet. Be careful. No one cleans up the beach. All kinds of rubbish. Be careful to hurt your feet.

非常好的體驗，新三層高別墅，兩大房一細房，夠5~6人居住，出入有buggy car. 接送到鄰近地點，早餐buffet就在沙灘旁。 Great management, excellent communication, free airport transfer, a bottle of lemongrass flavor welcome drink was fantastic I highly recommend this hotel as its only 10mins from the airport and middle of the Phu Quoc Island, walking disrance to Sonasea area where you could find night market, restaurants and spas

If you extend your stay, he will tell you there is a discount, but he will charge you cash or credit card at a 10% discount on the price on their official website. When you find out that it is several hundred yuan more expensive than booking online, he will start to pretend that he does not know Chinese, and pretend that he does not understand Chinese and English when communicating, and he will talk nonsense. But when you rent a car and order a meal, he will understand it in seconds, and handle the details very well. When you explain it to him in a strong way, and ask if I can get a bigger discount if I extend my stay, he is very good at Chinese and English, and will simply refuse, and finally ask for gifts or dinner coupons. Don't think you have recovered your losses, he will inform you two hours after leaving the front desk that their management did not agree, and your loss is your fault. He said that he earned the commission, and it is impossible to refund, no gifts, no meal coupons, and then apologize (mainly because he will think you are a **, the reason I know is because I can understand Vietnamese, she communicated with the manager in this way, she was very polite on the surface, and then told you in front of you that you are a **, it is natural to earn more money from you, and you are a ** who is troublesome)

The villa is very new, the butler service is very thoughtful, the environment is very quiet, it is worth recommending

We rented a villa and as it turned out there are 3 rooms and 3 floors, but we came together, it’s ideal for a family or company, the furniture is new and everything is very clean

Although it was a soft opening, we were able to relax in a wonderful villa. The staff were all very kind. The pool and supermarket are just a short walk away. They will take you to the nearby night market and breakfast area in a cart. The villa is three stories tall, so it was a little difficult to carry suitcases, and although the master bedroom is on the third floor, my elderly mother chose a room on the second floor. However, it was really comfortable for the three of us to each have our own private room and shower. I also liked that the grab bar came right to the front of the villa so we could wait comfortably in the living room. I recommend it.

This is a newly opened Villa. Almost no one is checking in. The main reason is that the flight arrives late. The hotel has an airport pick-up service and the facilities are relatively new. I accidentally got a good stay in the three-bedroom villa. The facilities are very new, and then a buggy will pick you up to have breakfast at the andochine nearby. The breakfast is very good. Although the Villa is not popular and there is no one in the swimming pool, it can be considered a quiet experience like a private room. I stayed at InterContinental and Marriott later, but my family thought this Villa was also great.

Close to the airport. The environment is quite good. The service is very good.

Because the first night was so good. We decided to stay here for the second night. Unexpectedly, something unpleasant happened. I didn't want to pack my luggage and asked to stay in the original room, but was rejected by the hotel. It was very confusing at the time. Why can't we stay in the original room for the same room type? While facilitating guests, the hotel can also save cleaning time. So we booked the cable car tickets at the front desk and communicated with Ctrip. The customer service told me that the reservation department agreed that we didn't need to change rooms, but the front desk didn't agree, saying that they hadn't received any information from the reservation department. We asked to cancel the order, but the hotel didn't agree. It took more than an hour, and finally packed the luggage and deposited the suitcase at the front desk. When we were playing on the sea cable car halfway, we received a message from Ctrip customer service saying that the hotel agreed that we could continue to stay in the original room. In fact, we didn't live in the original A14 but were changed to A32. There was no hot water in the master bedroom on the second floor, and the second bedroom was noisy. We thought it was the air conditioner outdoor unit. We looked around outside and there was nothing, but the noise was very loud. 5 people booked a 3-bedroom villa just to sleep more comfortably, but we didn't sleep well on the last night. Here are some tips for friends who want to renew their stay later. When renewing, first confirm whether you can stay in the original room to save unnecessary trouble and affect your travel mood. For the same price, there are many villas on the beach, with a lot of choices, and the villas are larger.