Vienna House Easy by Wyndham Pilsen Reviews

We booked this based on previous reviews and were disappointed. We have never stayed at a Wyndham Hotel before and probably will not again. The good bits - staff were lovely and could not help enough, the hotel is modern and bright with excellent walk in shower. Beds were comfortable. It was very clean and we liked the ‘take a plant to your room’ idea. The bad bits - location is horrible on the junction of two main roads. Whilst a short distance to town there is no good walk, either go over an unlit footbridge to a dark path next to some open land inhabited by drunks at night, or walk on the verge of the dual carriage way and cross to the tram stop. Fortunately taxis were only about 100 czk. It is however directly opposite the Pilsner brewery and its tours. The in-room safe did not work and could not be fixed. We had to take valuables to reception. Breakfast was amongst the worst hotel breakfasts I have been served. The quantity and range was not too bad but the hot food was cold both days, waffles and eggs left under a heat lamp that just made them dry and not hot. Only white bread on the second day. The serving area was messy and not cleaned despite staff regularly checking the quantity of food left. The room was not cleaned second day until we asked and were told it was for ‘environmental reasons’ which is pure rubbish, I am happy to use the same sheets and towels but not making beds, cleaning and replenishing the coffee pods is just cost cutting, but of course they did replenish the chargeable mini bar. The back of the hotel and car park is accessed by a road through some poor quality housing, again with drunks loitering about. They were absolutely no problem just not a pleasant experience.