Courtyard Redwood City Reviews

Bad reception service, didn’t print invoice document. No breakfast even ordered in Ctrip App.

We had a pleasant stay in a room good for 4. The amenities were complete, but the air-conditioner was running too cold.

I stayed here couple of days with my family. This hotel did not make up room simply because guest did not request it. They never informed me in advance on check-in whether I had to ask make-up room by noon. Thence, I asked to front desk, new towel and remove gabage in trash can in the room. Lady at front desk (Saterday around 3 pm 24th, Sept. 2022) told me to deliver towels and vinyl bag to room I stayed, and then made me empty garbage can in the vinyl bag. It was unexperienced experience to me around any hotels I have ever stayed.

The service staff has poor service awareness. The food was not delivered for half a day after I ordered it in the morning, and I had to wait several times to remind them. When I asked her to print the receipt when I checked out, the waiter said that the printer was broken and she didn't want to print it. Obviously, the one next to it was not broken, and it was printed only after we asked! I came to the United States for a business trip for three weeks, and this was the worst experience!

Facilities: Complete Sanitation: Clean and tidy Environment: The swimming pool in the middle of the hotel is very beautiful, and the environment around the hotel is very good Service: The hotel service staff is warm and thoughtful

Overall a good hotel, parking fee seems to be $20 a night. There are many restaurants around to eat. The swimming pool is average. The hygiene is OK, the staff is very friendly.

The room is large, but the towels, bathtub and other equipment are a bit old. Because of the long stay, free water was provided.