Novotel Suites Ambassador Seoul Yongsan

Novotel Suites Ambassador Seoul Yongsan Reviews

Novotel Suites Ambassador Seoul Yongsan

26FL, 95 Cheongpa-ro 20-gil, Yongsan-gu, Seoul, 04372, South KoreaView Hotel Details
Novotel Suites Ambassador Seoul Yongsan
Novotel Suites Ambassador Seoul YongsanNovotel Suites Ambassador Seoul YongsanNovotel Suites Ambassador Seoul Yongsan
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Novotel Suites Ambassador Seoul Yongsan Guest Reviews

4.6/5
Great
572 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(572)
Positive reviews(554)
Reviews with photos/video(179)
Loved the view(80)
Easy to get around(36)
Large rooms(32)
Perfect for business trips(20)
Convenient for shopping(17)
Tasty food(14)
Great swimming pool(9)
Close to metro(9)
Negative reviews(18)
philj0528
Junior King Suite
Stayed in Nov 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Dec 29, 2024
I sometimes come to this hotel because the view is very nice and I like the room. I would like to visit here again soon
Response from Property: Dear Guest,Greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you for staying with us and for finding the time to let us know how was your recent stay.We are very happy to hear that we are your first choice when you are staying in Seoul. We will continue doing our best to meet and overcome all your expectations.We are looking forward to welcome you back to our property very soon!Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Ameline chia
Junior King Suite
Stayed in Nov 2024
Couples
32 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Had such a wonderful stay at novotel suites in seoul! The location is absolutely fabulous and the services is amazing!! And dont get me started with the view of the room!!! Have a look at it tor yourself 🥰🥰 I must say, this is 1 hotel i will always rebook with when im back in seoul!! Till next yr, cya novotel suites 💞
Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great and comfortable stay. We will share your feedback with the Team and we are looking forward for welcoming you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Anonymous User
Junior King Suite
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 31, 2024
The hotel have a great view on 31/F, it’s near Metro station about 10 min walk
Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay and we are looking forward for welcoming you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
The Way (Dosung Kim)
Junior King Suite
Stayed in Jun 2024
Family
6 review
4.7/5
Amazing
Posted on Aug 23, 2024
This hotel, located in Yongsan, Seoul, is not easily accessible without a car. Even though it's connected to a subway station, it requires some walking. However, the hotel facilities and breakfast are excellent. The view from the hotel is also very good. However, I'm not sure if the hotel blends well with the surrounding scenery.
Response from Property: Dear Guest,Thank you for staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every guest! Best regards,Zarina, Guest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Junior Twin Suite
Stayed in Nov 2024
Business travellers
19 review
4.0/5
Very Good
Posted on Dec 24, 2024
Breakfast spread was good. Hotel location was also good, just next to Yongsan station. Will definitely come again
Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great and comfortable stay. We will share your feedback regarding the breakfast with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Youryama
Junior King Suite
Stayed in Oct 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The room is amazing with washing machine! Great views too! Very comfy bedding and the location is near Yongsan station. It is also within proximity to a big mall. Highly recommend this hotel for solo travellers or families with kids!
Response from Property: Dear Guest,Greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you for staying with us and for finding time to write a review. We are very happy that you have enjoyed your stay with us and found our location and in-room amenities comfortable and useful. We hope to welcome you back to our property soon.Best regards,Zarina, Guest Experience Manager
Guest User
Junior King Suite
Stayed in Oct 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Always love to stay here - friendly staffs, nice location, great facilities! oh and the christmas tree was so pretty :)
Response from Property: Dear Guest,Greetings from Novotel Suites Ambassador Seoul Yongsan!We are very happy to hear that you always love staying with us. That is the best compliment for all our Team. Moreover, thank you for noticing our pretty Christmas Tree, we love creating special memories and atmosphere for our Guests.We really hope you will be able to visit us soon for the Christmas festivities.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Yongsan
Annie
Junior King Suite
Stayed in Sep 2024
Family
12 review
4.5/5
Great
Posted on Dec 12, 2024
The hotel was very good. The rooms was big and the Junior King Suite came with a washing/drying machine which was nice since I was able to wash my clothes. The location was a bit out of the way of most attractions with was in the center of Seoul.
Response from Property: Dear Annie,Greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you for staying with us and for taking time to leave your precious feedback.We are very happy to hear that you have enjoyed your stay with us and we are looking forward to welcome you back very soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Yongsan
Andrea
Junior King Suite
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 26, 2024
This hotel has been the perfect stay. The room was clean and spacious with great views. The staff was super friendly and it was easy to move around from the hotel to other locations due to the fact that it’s to close to a station. There’s also transport links to the airport from outside the hotel via the airport limousine bus, so overall, it’s very convenient.
Response from Property: Dear Andrea,Thank you for sharing your experience with Novotel Suites Ambassador Seoul Yongsan!We are very happy to hear that you had a perfect stay and that our location was very comfortable and convenient for you.We are looking forward to welcome you in our hotel and exceed your expectations in the near future.Best regards,Zarina, Guest Experience Manager
IdaTravels
Junior Twin Suite
Stayed in Sep 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Oct 22, 2024
Overall the stay was very good with few minor details that could use improvement. 1. The hotel common areas had a very strong perfume smell - but this seemed typical in Korea? Not my thing. 2. The light turns on automatically in front of the room door, so if you got up to use the bathroom at night, it would turn on. I didn’t like that. I like to get up as dark as possible at night. 3. When we bought wine to in the bar to bring to our room, it could only come in plastic cups. We are not teenagers, we are adults who can take care of a glass of wine without breaking it - felt it was patronising and no do not want to drink wine from a plastic cup. And we didn’t want to drink it in the bar because of the perfume smell. 4. We came to the breakfast at 6:30 since we were in a hurry to go to the airport - and the staff was so slow, it took 6 minutes to be seated even though the restaurant was almost empty. They couldn’t find our room number on a paper list that looked very unorganised. 5. Would prefer bigger towels at the pool
Response from Property: Dear Guest,Thank you for your kind review of your stay at the Novotel Suites Ambassador Seoul Yongsan!We have taken your notes very seriously and will communicate with the departments in charge to see how can we improve our services. Unfortunately, regarding the perfume that is defused in the hotel lobby there is not much we can do since it is brand standards. But we will still try our best to improve it.Considering move-detection lighting in the room we would like to say sorry that we could not meet your needs. Please let us know during Check-in on your next stay with us that you would like to turn this option off and we will be happy to do it for you.The To-Go beverages are served in plastic cups for safety reasons, sorry that we could not provide you with the glass ones.And please be assured that an appropriate training for F&B will be provided.Thank you once again for the time you spent on the review. We really hope you will give us a second chance to show you the best service of our hotel.Have a great day!Best regards,ZarinaGuest Experience Manager
Guest User
Junior King Suite
Stayed in Feb 2024
Couples
7 review
4.7/5
Amazing
Posted on Apr 6, 2024
Great location. Bed was super comfortable and the view from the room was excellent. Would definitely stay here again. Staff were friendly and helpful.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.-Eva Lee Guest Experience Manager
Guest User
Junior King Suite
Stayed in Feb 2024
Travel with friends
36 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Great hotel located in a quieter part of the city with the metro very close by. The suite had everything you need for a comfortable stay including a beautiful view!
Response from Property: Dear Guest,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Eva Lee, Guest Experience Manager
delbert
Junior King Suite
Stayed in Aug 2024
Couples
49 review
4.2/5
Very Good
Posted on Sep 17, 2024
Room is spacious and comfortable. I find the hotel very busy and therefore service is next to none at the hotel. Service standard is of 3 star hotel.
Response from Property: Dear Guest,Thank you for your feedback regarding your stay. We're glad to hear you found the room spacious and comfortable. However, we sincerely apologize for the service issues you experienced. We strive for high standards and will work to improve in this area. Your comments are invaluable to us, and we hope to provide you with a better experience on your next visit.JazminGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Lex Ng
Junior Suite with 1 Double Bed and Premium Sofa
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Good location and facilities. Clean room. Good service overall.
Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward for welcoming you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Fong
Junior King Suite
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Clean room, has kitchen, easy access to train and ******
Response from Property: Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every guest!- Jacob Bang, Duty Manager -
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