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Location4.9
Amenities4.8
Service4.8
Cleanliness4.8
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Negative reviews(55)
Irene O
Superior Garden-view Queen Room
Stayed in Oct 2024
Couples
8 review
4.7/5
Amazing
Posted on Nov 10, 2024
This grand hotel is set in an idyllic setting. We loved the environment and enjoyed walking on its grounds. The buffet breakfast has a great variety of food and it's fresh and delicious. This is a hotel to relax in, ideal for a real getaway.
Response from Property: 尊敬的賓客,非常感謝您對無錫君來太湖飯店如此真摯且美好的評價。君來太湖飯店與黿頭渚公園隔湖相望,環境優美,景色怡人。酒店園林內種有各種古樹和應季花卉,每個時節都能展現出不一樣的景緻,春夏鳥語花香,秋冬層林盡染,是您最理想的憩息之所。而我們的自助早餐,也一直秉持着為大家提供豐富多樣且新鮮可口食物的理念,希望能開啟您美好的一天。再次感謝您對我們的喜愛,期待您下次再來這裏享受愜意的度假時光!
Guest User
Superior Garden-view Queen Room
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 27, 2024
Enjoyed our stay, but their buffet breakfast is way too expensive.
Response from Property: Dear guest, thank you for staying at Wuxi Juna Taihu Hotel and sharing your stay experience. Wuxi Juna Taihu Hotel is located in Taihu Scenic Area and has a long history. The entire hotel is a mountain building facing Taihu Lake. Inside the hotel, the garden landscape is different in each season. In addition to the small bridge and flowing water, there are also waterside pavilions. You can hear the birds singing in the morning and enjoy the sunset in the evening. It is the best choice for your leisure vacation. The Western restaurant on the third floor of the hotel can enjoy a preferential price of 108 yuan per person if guests add breakfast at the front desk one day in advance. It has always been well received by customers; thank you again for your stay and feedback. The lake is looking forward to your visit. I wish you a happy life!
Yoyo_cares
Standard 2-bed Room
Stayed in Oct 2023
Family
4 review
4.5/5
Great
Posted on Nov 26, 2023
the floor design kinda confusing. and the soda in the fridge charges extra money which is suprisingly. others are good,very near with the turtle head island
Response from Property: 尊敬的賓客,感謝您入住無錫太湖飯店並分享了您的入住體驗。太湖飯店坐落在太湖風景區,離梅園、黿頭渚等知名景區僅10多分鐘車程。酒店內綠樹成蔭,安靜清新,是您度假休閑的首選。由於酒店是坡體建築,所以大堂位於3樓,前台位於5樓,樓層設計較其他酒店有所不同。酒店在各個樓層放置了指示牌,我們的員工也很樂意為您指引。一直以來,酒店都是將服務作為工作的重中之重。您入住期間若遇到任何不盡心意之處,可以隨時聯繫酒店的賓客服務中心,我們會第一時間為您解決問題,盡全力給您一個滿意的入住體驗。湖水依依盼君來,祝您生活愉快!
Quan
Standard 2-bed Room
Stayed in Dec 2023
Family
7 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Fantastic hotel, extremely clean and comfortable. Upon arrival we were warmly greeted by the front desk, and when leaving they extended our check-out time. I would definitely stay here again and recommend this hotel to everybody!
Response from Property: 尊敬的賓客,很高興酒店的設施與服務給您帶來了一次愉快的入住體驗,我們深感欣慰。酒店地處太湖之濱,是“中國十大園林酒店”之一,擁有完善的硬件設施和風景如畫的園林景觀。您可以在茶餘飯後漫步於酒店園林,享受天然氧吧帶給您的舒適感受。酒店除擁有美麗的園林景觀外,客房也是相當的“高、大、上”,最小的房間面積也達到了50平米,並以實用性為前提,裝飾簡潔、典雅。衞生間的超大空間和步入式衣帽間的設計,為眾多賓客所喜愛。自開業以來,酒店員工及管理層一直致力於為賓客提供優質、周到的個性化服務,您的滿意就是我們最大的追求。期待不久的將來您及家人朋友能再次入住,盡情享受酒店的舒適環境和貼心服務。
Qin
Deluxe Room - Lake-View (Double bed) (Balcony)
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 11, 2023
Beautiful resort hotle. Meticulously cared garden coveres 70% of the hotel ground. Excllent location. walking distance to "Mei Yuan" park and pedestrain path @ the wetland by the lake. Trees, flowers, forgs, toads, ducks and birds. it's a symphony of nature.
Both morning buffet and formal Chinese restaurant are very good. Full of seasonal ingredients, local delicacies. delicious. We ate all our meals in the hotel during our stay.
Definetely will come back for vacation next time.
6/11
Response from Property: Dear guest, thank you for staying at Wuxi Taihu Hotel and sharing your stay experience. Taihu Hotel is an old brand five-star hotel, enjoying a high reputation in Wuxi and surrounding cities. The hotel is located in Taihu Lake Scenic Area, only a 10-minute drive from famous scenic spots such as Plum Garden and Yuantouzhu. The hotel is lined with trees, quiet and fresh, it is your first choice for vacation and leisure. As you know, the Magnolia Hall on the third floor has a variety of breakfasts, combining Chinese and Western styles to meet the tastes of guests from different regions. The hotel's Chinese restaurant focuses on Huaiyang cuisine, with exquisite and delicious dishes. Each classic dish inherits the extensive and profound food culture and is well-known in Xicheng. Thank you again for your stay and feedback, and look forward to your family and friends staying again in the near future and enjoying the comfortable environment and considerate service of the hotel.
Guest User
Superior Room - Garden-View (2 beds) (Balcony)
Stayed in Mar 2023
Solo travellers
7 review
5.0/5
Outstanding
Posted on May 21, 2023
Food was delicious. Service was top notch. Room was impeccably clean.
Response from Property: 尊敬的賓客,很高興酒店的設施與服務給您帶來了一次愉快的入住體驗,我們深感欣慰。酒店客房寬敞明亮、裝飾典雅,懷舊的吊扇,考究的漆盒及優雅的玉蘭花地坪,均體現出酒店獨特的審美。優質的全棉床品,能帶給您更好的睡眠。酒店中餐廳以古樸典雅的中式裝修風格為基調,菜品從設計擺盤到味道菜色均體現出了太湖飯店獨有的特色。再次感謝您對酒店的支持和認可,我們會好好珍惜這一切並繼續努力。湖水依依盼君來,祝您生活愉快!
E.M.
Superior Room - Garden-View (Double bed) (Balcony)
Stayed in Jun 2022
Booked for others
8 review
5.0/5
Outstanding
Posted on Jul 31, 2022
Lovely hotel! Very clean and beautiful environment. Breakfast is fantastic, but in the busy season, you should arrive as early as possible for breakfast otherwise you may have a long wait to get in.
Response from Property: 尊敬的賓客,感謝您對無錫太湖飯店的支持與認可,這是我們最大的動力。太湖飯店地處美麗的太湖風景區,環境優美,空氣清新,遠離市區的喧囂。在這裏,您可以感受獨步閑庭的清幽,也能褪去浮華,盡情享受悠然自得。酒店早餐時間為7:00-10:00,週末及節假日客情較滿時,建議您避開中間時間段,以免需要排隊等候。一直以來,酒店全體員工緻力於為賓客提供優質、周到的個性化服務,您的滿意就是我們最大的追求!今後,我們會繼續努力,將更優質的產品與服務提供給您,期待您再次光臨!
Guest User
Superior Garden-view Queen Room
Stayed in Feb 2023
Family
6 review
5.0/5
Outstanding
Posted on Mar 24, 2023
very good
Response from Property: 尊敬的賓客,感謝您入住無錫太湖飯店並分享了您的入住體驗。太湖飯店位於太湖風景區內,歷史悠久,離梅園、黿頭渚等知名景區僅10多分鐘車程。酒店內綠樹成蔭,安靜清新,是您度假休閑的首選。自開業以來,酒店員工及管理層一直致力於為賓客提供優質、周到的個性化服務,您的滿意就是我們最大的追求。期待不久的將來您及家人朋友能再次入住,盡情享受酒店的舒適環境和貼心服務。祝您生活愉快!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 24, 2025
I read the online reviews before coming here and was a little worried, after all, the hotel was last renovated in 2015 and 1952. But when I actually arrived and saw it with my own eyes, I was very shocked. The maintenance and overall feeling exceeded my expectations a lot, especially the guest rooms, which are far better than many five-star hotels in Shanghai. So I have already discussed with my family that I will choose Taihu Hotel again when I go to Wuxi next time. In addition, the service is also very good, from the front desk on the 5th floor to the room cleaning, as well as the Chinese restaurant Jichangxuan, the breakfast Yulan Hall, and the handsome concierge
Original TextTranslated by Google
6/18
Response from Property: Dear guest, thank you for staying at Wuxi Juna Taihu Hotel and sharing your stay experience. Thank you very much for your trust and support! We are deeply moved and proud to hear that after your on-site experience, you have completely dispelled your previous concerns and gave us such a high evaluation. Since the hotel opened in 1952, we have always carefully maintained and preserved it. In 2011, we spent 1.2 billion to build the current main building, and it reopened in October 2015. The newly built hotel building is elegantly decorated and has complete hardware facilities. The lake view rooms also offer a panoramic view of the beautiful Taihu Lake. We hope every guest can have a comfortable experience here. We are deeply honored to receive your recognition, and our colleagues in the housekeeping, front desk, Chinese restaurant, breakfast and concierge departments are also very encouraged. We look forward to seeing you and your family next time. We will provide you with more considerate service, live up to your expectations and present the unique charm of Juna Taihu Hotel to you again!
Huanqiuyuzhoulvxingjia
Superior 2-bed Room
Stayed in Jan 2025
Couples
44 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The hotel is in a very good location, opposite the Yuantouzhu Scenic Area and in the core of Taihu Lake (Lihu Lake). The hotel's wagyu and seafood buffet dinner is excellent, and the breakfast is of a five-star hotel standard. The hotel garden is top-notch👍
Original TextTranslated by Google
6/12
Response from Property: Dear guests, thank you for staying at Wuxi Juna Taihu Hotel and giving us high praise! The hotel is located in the beautiful Taihu Lake Scenic Area, just over 10 minutes' drive from famous scenic spots such as Meiyuan and Yuantouzhu. The hotel has a beautiful natural environment, fresh air, and is far away from the hustle and bustle of the city. The entire hotel is a mountain building facing Taihu Lake. The garden has different landscapes in each season. In addition to small bridges and flowing water, there are also pavilions and terraces. You can hear birds singing in the morning and enjoy the sunset in the evening. It is the best choice for your leisure vacation. The hotel occupies an excellent geographical location, allowing you to easily appreciate the surrounding beauty. The Wagyu and seafood buffet dinner and the five-star standard breakfast will satisfy your taste buds, and the carefully maintained gardens will also catch your eye. All of these make us extremely pleased. Your recognition is our driving force. We look forward to your stay again. We will continue to provide you with a high-quality stay experience and accompany you to unlock more beautiful memories of your journey!
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Travel with friends
15 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Very satisfied, high-standard facilities, high-standard service, super delicious breakfast, beautiful gardens. After all, it is the state guesthouse where the leader stayed. I will definitely come again. It is worth coming to Wuxi again just to stay at Taihu Hotel.
Original TextTranslated by Google
6/12
Response from Property: Dear guests, thank you for your support and affirmation of Wuxi Juna Taihu Hotel. We are deeply honored by your pleasant experience! We are honored to receive such high evaluation from you! As a state guesthouse, we always adhere to high-quality service standards and carefully carve out every detail, striving to achieve perfection from environment creation, facility configuration to service optimization. As a garden-style hotel, our garden "Dicui Garden" is planted with a variety of ancient trees and seasonal flowers. The bamboo forest, lawns, pavilions, bridges and flowing water in the garden allow you to experience the beautiful scenery of Jiangnan gardens without leaving the hotel, and has always been well received by guests. We are sincerely happy to learn that you are very satisfied with the hotel's luxurious atmosphere, beautiful environment, complete facilities and thoughtful service, and that you think it is very cost-effective. We look forward to seeing you again. We will provide you with more enthusiastic service to make every stay of yours comfortable and unforgettable!
Guest User
Guestroom (Double bed) (West building)
Stayed in Feb 2025
Solo travellers
6 review
5.0/5
Outstanding
Posted on Mar 7, 2025
A highly recommended hotel! I was amazed when I entered the lobby. The hotel is in the style of Jiangnan gardens. The receptionist was polite and enthusiastic. The hotel's details were especially well designed. The floor tiles were decorated with magnolias. There were 4 types of welcome tea in the lobby, all of which were warmed up with an induction cooker. I especially liked the tangerine peel white tea 😘. The room was spacious and well-equipped. All drinks in the small refrigerator were free 🆓! The bedding was very comfortable to sleep on. The water temperature and shower head in the shower room were very suitable. The hotel was full of the graceful beauty of Jiangnan gardens. The concierge said proudly that our hotel was a state guesthouse, where Premier Zhou received foreign guests during his lifetime! Thumbs up for Wuxi Taihu Hotel 👍. I will definitely stay there next time I come. I have recommended it to all my relatives and friends. The hotel's Chinese restaurant, Jichangxuan, has excellent products. I rarely eat noodles, but I actually finished a bowl of Su-style noodles!
Original TextTranslated by Google
6/10
qinzaibai
Superior 2-bed Room
Stayed in Jan 2025
Family
61 review
4.8/5
Amazing
Posted on Feb 24, 2025
The hotel recommended by a friend is really good. The room is big and the service is good. We heard that the buffet dinner here is very rich, so we called to find out the start time. Unexpectedly, it was full. The restaurant waiter arranged a table outside after asking for our opinion.
The waiters in the restaurant are very enthusiastic, especially the little girl named Lv Roujia, who is not only enthusiastic but also has a very high EQ. Thumbs up.
The hotel is very large, the garden is well done, and there are sightseeing buses for guests to visit the garden.
I would like to make a suggestion that the hotel should pay attention to the hygiene details of the guest rooms at ordinary times. I have already told the front desk manager when I checked out.
There are also two photos in the last two pictures of the attached picture, which are the slopes of the corridor. If there is water, it will be slippery. It is a safety hazard for guests. I don’t know what the hotel thinks.
Original TextTranslated by Google
6/10
Response from Property: Dear guests, thank you very much for staying at Wuxi Juna Taihu Hotel and giving us high praise and detailed feedback! We are very pleased to learn that your friend's recommendation did not disappoint you and that you were satisfied with the room and service. We are really sorry for the inconvenience caused to you by the full house of the dinner buffet. We are very proud that you can enjoy the high-quality service outside as well, especially that you praised Lu Roujia's performance. As a garden-style hotel, our south garden "Dicui Garden" is planted with a variety of ancient trees and seasonal flowers. The bamboo forests, lawns, pavilions, bridges and flowing water in the garden allow you to experience the beautiful scenery of Jiangnan gardens without leaving the hotel, and has always been well received by guests. The sightseeing bus can give you a better sightseeing experience, and we are also very happy. We have recorded and attached great importance to the details of guest room hygiene and the safety hazards of the slope in the corridor on the third floor. In terms of hygiene, we will strengthen employee training and inspection to ensure that every corner is clean; if there is a slope problem, anti-slip treatment will be arranged immediately to ensure the safety of guests. Thank you again for your suggestions. We look forward to your next stay. We will definitely let you see the improved new look! The lake is eagerly waiting for your coming, wishing you a happy life!
Yanguibei
Guestroom (Double bed) (West building)
Stayed in Feb 2025
Family
30 review
1.0/5
Posted on Mar 2, 2025
The service of the front desk and accommodation staff was very good. Whether it was the language or the late check-out, they also arranged a room where we could see the fireworks. Thank you very much.
But the service staff in the restaurant was really arrogant. There was a woman who should be the foreman or something. I spent 540 yuan for lunch and asked you to add tea. You simply pretended not to hear and ran to the side, or asked others to pour tea. The guests at the table behind me poured tea more diligently than anyone else without waving, and even took the initiative to send fruit plates. It really treated them differently.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客,對於您在餐廳遭遇的不愉快經歷,我們在此向您表達最誠摯的歉意。您反饋的問題我們已進行自查自省,也會在未來的工作中,加強對所有餐廳服務人員的培訓與管理,特別是餐廳管理人員的服務意識和職業素養方面的培訓,確保每一位客人都能享受到熱情、平等、周到的服務。君來太湖飯店位於風景秀麗的太湖風景區,這裏自然風光旖旎,空氣格外清新。在此處,您既能體驗獨步閑庭的靜謐,又能拋開塵世的浮華,盡享悠然自在的愜意。希望您能再給我們一次機會,讓您重新感受君來太湖飯店應有的優質服務。我們會以實際行動改進不足,確保類似問題不再出現。再次感謝您的反饋,君來太湖飯店真誠期待您再次光臨,相信下次一定會給您帶來滿意的體驗。祝您生活愉快,萬事順遂!
Peggy01
Guestroom (2 beds) (West building)
Stayed in Jan 2025
Family
70 review
5.0/5
Outstanding
Posted on Mar 1, 2025
I am also an old customer of Taihu Hotel. I visit it every time I come to Wuxi. It is a garden-style hotel, worthy of being a state guesthouse. The scenery and service are impeccable. The room is large and the toilet in the bathroom is fully automatic, which is very convenient. The only regret is that the swimming pool was under maintenance and I couldn't enjoy it.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you very much for your high praise for Wuxi Juna Taihu Hotel! We are deeply honored. As a state guesthouse, Taihu Hotel has always been committed to providing the best service experience for every guest. We are located on the bank of the beautiful Taihu Lake, surrounded by beautiful lakes and mountains, and have a unique natural environment. Here, you can fully experience the tranquility and beauty of nature and enjoy a relaxing time away from the hustle and bustle. We always hold ourselves to high standards, continuously improve our service quality, and strive to make every guest feel the warmth and comfort of home. Your recognition will motivate us to keep working hard and making continuous progress. Thank you again for your choice and praise. We look forward to seeing you again. Let us continue to provide you with excellent service and create more wonderful memories together on the beautiful shores of Taihu Lake. The lake is eagerly waiting for your coming, wishing you a happy life!