KISMATH
November 10, 2024
The hotel is in a very good location and everything is very nearby, easy to travel everywhere and breakfast is also very good, only the bad things is their service.i have kept my room key in the room because the mobile battery was very very low so I kept the same for charging and when I went to the international national market and come back to the room in the house keeping service were removed my card and taken away.i went to the reception and explained to the lady but she told me that she hasn't any responsibility for the same and she will give another card and will be accountable.i made the argument with her, later that the manager came and said that he would check with the house keeping tomorrow and will get back touch with us for the following matter.however I have one more day ( one night) stay which I booked directly with the hotel and waiting what actions are they are going to do for the same.i haven't any other issues with the hotel for my 5 nights booking through trip.com except the one I mentioned.the hotel is good and location is good but I'm not satisfied with their service.if they properly handled the matter with the same I will write the progress in my another review soon.