Nagad

Position: Chief Commercial Officer (CCO) Role Overview: Nagad Ltd. is seeking a visionary and results-driven CCO to lead the company’s commercial strategy, revenue growth, and market expansion. This role is pivotal in scaling Nagad’s market presence, enhancing customer experience and forging strategic partnerships to sustain leadership in the digital financial services sector. Key Responsibilities: Strategic Leadership • Develop and implement a comprehensive commercial strategy focused on EBITDA growth, market share expansion and profitability. • Collaborate with the management team to define organizational goals and ensure alignment with overall business objectives. • Monitor industry trends and emerging opportunities to maintain market leadership. Revenue & EBITDA Growth • Drive P&L performance, ensuring sustainable revenue growth aligned with EBITDA targets. • Oversee Regional Sales, Direct Sales, Commercial Operations and Payment Strategy teams to optimize revenue. • Identify and onboard new market opportunities to diversify revenue streams. Product Leadership & Technology Collaboration • Lead product innovation to maintain Nagad’s competitive edge in digital financial services. • Collaborate with technology teams to align product development with market demands. • Strengthen partnerships with fintechs, payment networks and technology providers to enhance capabilities. Trade Marketing & Customer-Centric Focus • Develop and execute trade marketing strategies to drive product visibility and merchant engagement. • Strengthen channel engagement and loyalty through innovative solutions. • Drive customer acquisition and retention strategies. • Serve as a customer advocate, ensuring insights inform business decisions. Partnerships & Business Development • Develop and manage strategic partnerships to enhance Nagad’s market position. • Negotiate agreements that drive business growth and expand the company’s ecosystem through collaborations. Operational Excellence • Streamline processes to ensure efficient service delivery. • Optimize resource allocation, including budgets, personnel and technology, to maximize impact. • Lead cross-functional teams, fostering a culture of collaboration and innovation. Compliance & Governance • Ensure all commercial activities comply with regulations and company policies. • Implement processes to uphold legal, ethical and corporate standards. • Work closely with compliance teams to address regulatory changes and audit commercial processes. Experience: Minimum 15 years of experience in senior commercial leadership roles, preferably financial services, telecom or technology sectors. Application Instructions: Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd Mention in the subject line "Application for Chief Commercial Officer." Application Deadline: 28th February 2025

At Nagad, we believe a true legacy is built on trust, courage, and the lives it transforms. For 53 years, City Group has been a shining example of this – fueling dreams, shaping the future, and earning the unwavering love and trust of millions across Bangladesh. As a proud Bangladeshi brand, Nagad celebrates this remarkable milestone. Congratulations to City Group!

Position: Project Coordinator - Technology Projects Division: Technology Transformation & Program Office Role Overview: This role involves working closely with project managers, product teams, and stakeholders to ensure projects are planned, executed, and delivered efficiently — on time and within budget. Key Responsibilities: - Project Plan Follow-up & Execution: Monitor project timelines, track progress, and ensure tasks are completed as planned. - Communication & Stakeholder Management: Serve as a key point of contact between teams, ensuring clear and effective communication with all stakeholders. - Documentation & Compliance: Maintain project records, ensure compliance with policies, and prepare necessary reports. - Team Support & Coordination: Assist teams by managing schedules, coordinating resources, and ensuring smooth workflow. - Tracking & Managing Deliverables: Keep track of project milestones, deadlines, and deliverables to ensure timely completion. - Client & Customer Interaction: Engage with clients and customers, addressing inquiries and gathering feedback for continuous improvement. - Project Administrative & Logistical Support: Handle administrative tasks, including documentation, scheduling, and resource management. -  Organizing Internal & External Meetings: Plan, schedule, and manage meetings with teams, stakeholders, and external partners. - Supporting Project Managers for Smooth Delivery: Work closely with project managers to anticipate challenges and ensure efficient project execution. - Personal Development & Learning: Stay updated with new tools, trends, and best practices in project management   You Might Be a Good Fit If You Have: - Experience: 6 months to 1 year in a project management environment. - Skills: Strong communication, teamwork, collaboration, and eagerness to learn, presentation skills, product knowledge, adaptability to new tools, ability to work in a fast-paced environment, and strong networking skills. Application Instructions: - Interested candidates are requested to send their updated CV to recruitment@nagad.com.bd - Mention "Application for Project Coordinator - Technology Projects" in the subject line. - Application Deadline: 22 February, 2025

Position: Deputy Lead Engineer - SW & MW Development Division: Technology Transformation & Program Office Role Overview: The role involves designing and develop robust, scalable software solutions, driving innovation and enhancing operational efficiency, fostering innovation, thereby advancing the organization's mission of delivering cutting-edge technology products and services to meet business needs and stay competitive in the market. Key Responsibilities:  - Development of high-quality, scalable software solutions that meet or exceed requirements, timely delivery of software projects within allocated budgets, participating in requirements gathering and analysis, designing software architectures and solutions, Writing clean, efficient, and maintainable code  - Implementation of best practices in software engineering to ensure robustness, reliability, and maintainability of code, collaboration with cross-functional teams to integrate software components seamlessly, conducting code reviews to ensure quality and adherence to standards, testing and debugging software components, collaborating with QA engineers to ensure thorough testing coverage.  - Proactively resolve technical challenges, enhance development processes, mentor junior engineers, provide technical guidance, stay updated on industry trends, and contribute to continuous improvement through retrospectives. - Continuous improvement in engineering processes and methodologies, effective resolution of technical challenges and obstacles, strong communication channels established between engineering teams and other stakeholders. Collaborating with other departments to align engineering efforts with organizational goals, implementing feedback mechanisms to gather input from stakeholders. Keeping abreast of industry trends and emerging technologies & promoting a culture of innovation and continuous learning within the engineering team. You Might Be a Good Fit If You Have:  Experience: 7+ Years Skills: - Technical skills / Competencies required: Fluent with functional, imperative, and object-oriented languages - knowledge of Net Framework, MVC, NET Core, C#, Web Api, Microservice, MS-SQL, ORACLE, ReactJS, JavaScript, RDLC Report, Crystal report, HTML Report etc - Strong knowledge of OOP or Functional Programming and modelling skills.    Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for Deputy Lead Engineer - SW & MW Development” - Application Deadline: 22 February 2025

Position: Executive/ Senior Executive – Financial Control MFS   Department: Finance Role Overview: The purpose of this job is to manage the distributor channel e-money lifting and refund for serving business and operation management. This role requires efficiently managing fund transfer documentation, submissions, and follow-up to maximize interest income and refund balances, coupled with excel-based monitoring of daily operational bank balances to ensure compliance.       Key Responsibilities: - Efficiently manage day-to-day finance operations activities. - Perform daily reconciliation of operational activities. - Smoothness on DH & MC Lifting & DH Refund & MC settlement operations. - Fund transfer & Add money fund ensure & data entry. - Proactively resolve queries by liaising with stakeholders. - Prepare and deliver daily and monthly reports on operational activities. - Foster effective coordination among internal and external team members. - Participate in cross-functional teams to drive process improvements. - Ensure the security and confidentiality of financial data and information. - Maintain a proactive approach to risk management within finance operations. - Continuously seek opportunities to optimize operational processes and reduce costs.   You Might Be a Good Fit If You Have: Experience: - 2 years+ full-time proven job experience in reconciliation and client management from any Bank/NBFI/MFS.   Special Attributes: - Data analysis skills, including data visualization and interpretation. - Strong team player with excellent interpersonal communication skills - Strong problem-solving abilities. - Project management skills. - Technical proficiency in relevant tools or software. - Presentation skills. Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for Executive/ Senior Executive – Financial Control MFS role” - Application Deadline: 22nd February 2025

Position: Principal Engineer - Network and Infrastructure Security  Department: IT Infrastructure Role Overview: The role involves planning, implementation, operation & maintenance of the Nagad Network infrastructure to ensure smooth network deployment & operation and maximize the availability of the platform where the services/applications can run seamlessly. Key Responsibilities:   - Configure, manage, and troubleshoot Data Center Network infrastructure following IT security best practices.  - Plan, design, and configure Next-Generation Firewalls (NGFW) from various OEMs as per requirements.  - Plan, design, and configure F5 Load Balancer and Web Application Firewall (WAF) based on service needs.  - Manage Cisco ACI infrastructure across multiple Data Centers.  Ensure regular updates of hardware, software, firmware, and OS of network devices.  - Configure and troubleshoot Site-to-Site IPSEC VPN, GRE over IPSEC VPN, and Remote Access VPN.  - Plan, design, and integrate connectivity with ISPs, telecom providers, banks, vendors, and third parties.  - Conduct regular health checks and monitoring of all network and security devices.  - Maintain proper inventory and documentation for Data Center network and security devices.  - Coordinate with internal and external security/audit teams to ensure compliance with PCI-DSS, ISO 2700X, Bangladesh Bank ICT Policy, and other relevant standards.  You Might Be a Good Fit If You Have:     Experience: 8 – 10 years  Skills: - knowledge of Network Administration, Data Center Network Design, Network Security Zoning, Secure Network Architecture, SDN technologies, and IT Security. - Expertise in Load Balancers, Web Application Firewalls, advanced Routing & Switching, and tunneling protocols such as IPSEC and GRE. - Strong understanding of Next-Generation Firewalls (NGFW), IPS/IDS, and HA deployment. - Adequate knowledge of Linux/Unix OS administration and experience in designing and reviewing network and IT security architectures. - Proficiency in configuring and maintaining monitoring tools like Zabbix, Nagios, and Cacti. Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd  - Mention in the subject line “Application for Principal Engineer - Network and Infrastructure Security”  - Application Deadline: 22 February 2025 

Position: Senior Software Engineer - SW & MW Development  Department - Technology Transformation and Program Office Role Overview: Role is to enhance and develop high-quality software solutions, customize solutions to meet business requirements, provide instant support, and offer timely solutions to address any issues. Key Responsibilities:   - Development of high-quality, scalable software solutions that meet or exceed requirements, Timely delivery of software projects within allocated budgets, participating in requirements gathering and analysis, designing software architectures and solutions, Writing clean, efficient, and maintainable code.  - Implementation of best practices in software engineering to ensure robustness, reliability, and maintainability of code, Collaboration with cross-functional teams to integrate software components seamlessly, conducting code reviews to ensure quality and adherence to standards, Testing and debugging software components, collaborating with QA engineers to ensure thorough testing coverage.  - Proactive identification and resolution of technical challenges, Contribution to the improvement of software development processes and methodologies, Mentoring and knowledge sharing with junior engineers to foster skill development and growth, providing technical guidance and support to team members, keeping up to date with latest technologies and industry trends, participating in retrospective meetings to identify areas for improvement and implement changes accordingly.  - Continuous improvement in engineering processes and methodologies, effective resolution of technical challenges and obstacles, strong communication channels established between engineering teams and other stakeholders, Collaborating with other departments to align engineering efforts with organizational goals, implementing feedback mechanisms to gather input from stakeholders, keeping abreast of industry trends and emerging technologies, promoting a culture of innovation and continuous learning within the engineering team. You Might Be a Good Fit If You Have: - Experience: 7+ Years  - Skills: Fluency with functional, imperative, and object-oriented languages; knowledge of Net Framework, MVC, •NET Core, C#, Web Api, Microservice, MS-SQL, ORACLE, ReactS, JavaScript, RDLC Report, Crystal report, HTML Report etc. Strong knowledge of OOP or Functional Programming and modelling skills. Application Instructions:  - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd  - Mention in the subject line “Application for Senior Software Engineer - SW & MW Development”  - Application Deadline: 22 February 2025

Position: Electrical Engineer Department: Service Assurance Role Overview: The Electrical Engineer will be responsible for overseeing the design, installation, operation, and maintenance of electrical systems and equipment within Nagad's operations, including IT infrastructure, technical support, and administrative functions. The role will also involve troubleshooting, testing, and ensuring the safe and efficient operation of electrical systems, ensuring compliance with safety regulations, and supporting various departments with their technical needs. Key Responsibilities: Design and Planning: - Electrical System Design - Load Calculation - Circuit Design - Energy Efficiency Installation and Supervision: - Site Supervision - Quality Control Testing and Commissioning: - System Testing - Troubleshooting - Documentation Compliance and Safety: - Adherence to Standards - Safety Procedures - Risk Assessments - Environmental Considerations Training and Documentation: - Train technicians on electrical systems and safety procedures & Maintain Documents. - Coordination and Reporting  You Might Be a Good Fit If You Have: Experience: 02 Years experience in Building Maintenance / Factory    Special Attributes: - AutoCAD - Project Management - Problem Solving Abilities - MS Office (Word, Excel, PowerPoint) Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for Electrical Engineer role” - Application Deadline: 22nd  February 2025

Position: Senior Manager - Service Planning & Delivery   Division: Technology Transformation & Program Office Role Overview: Responsible for driving end-to-end service delivery excellence by overseeing project management, Agile sprint planning, and the release management process to ensure smooth and efficient service and feature delivery. Key Responsibilities:  - Requirement analysis & documentation: Analyzing business requirements, preparing documents (BRD, FRS, SRS, TOR), prioritizing and incorporating features into the development pipeline, ensuring quality delivery as per solution documents (BRD/FRS)  - Project management: Managing sprint planning and development pipeline, ensuring timely project and feature delivery, following up with the development team, maintaining delivery timelines, hosting stakeholder meetings, and handling project risk management.  - Effective communication & collaboration: Aligning stakeholders on Go-Live, raising flags for deviations, arranging internal coordination meetings, reporting project status to stakeholders, and coordinating with external vendors for timely deliveries.  - Release management & deployment: Facilitating staging deployment, UAT, UVT, and Go-Live, coordinating issue resolution based on UAT feedback, and ensuring smooth handovers to the operations team during service Go-Live.   You Might Be a Good Fit If You Have: Experience: 5 – 8 years Skills: - Understanding of project management methodologies, including Agile, Scrum, and Waterfall, with expertise in Agile sprint planning and Scrum Master responsibilities. - Strong knowledge of release management processes, feature requirement analysis, and process documentation. - Hands-on experience with tools like JIRA, Confluence, or similar platforms. Excellent leadership, communication, stakeholder management, and problem-solving skills. Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd  - Mention in the subject line “Application for Senior Manager - Service Planning & Delivery”  - Application Deadline: 22 February 2025

Position: Key Account Manager Department: Business Banking Role Overview: Seeking a highly motivated and results-driven Key Account Manager to join a dynamic team. The primary responsibility of this role is to identify, engage, and onboard financial institutions like insurance and brokerage companies, incorporating the services of Nagad as strategic partners. The ideal candidate should have a proven track record in B2B sales within the financial sector and a deep understanding of banking products and services. Key Responsibilities: • Onboard new insurance companies and financial institutions (FIs). • Incorporate new services with existing insurance companies and FIs. • Maintain smooth business relations with insurance companies and FIs. • Develop and implement a comprehensive sales strategy for onboarding banks and financial institutions. • Develop a robust pipeline of potential partners through proactive outreach and networking. • Identify and approach key decision-makers within banks and financial institutions. • Oversee the smooth onboarding process of new insurance companies and financial institutions following the documented process. • Achieve the set key performance indicators (KPIs) and regularly track and report on progress. • Collaborate with cross-functional teams to ensure seamless integration and implementation of services and solutions. • Regularly track and report on the progress of business development initiatives. • Drive and conduct campaigns with insurance companies and FIs for various services to increase transaction count and volume. • Ensure visibility of Nagad through collaboration with insurance companies and FIs, and Nagad Brand & Trade Marketing. • Be the lead point of contact for all key client matters, anticipate client needs, work within the company to ensure deadlines for the client are met, and help the client succeed. You Might Be a Good Fit If You Have: Experience: • More than 5 years of experience in a Digital Banking division or sales in IT companies working with banks and financial institutions. Special Attributes: • Excellent written and oral communication skills. • Strong negotiation skills. • Strong planning, prioritizing, and organizing capabilities. • Good interpersonal and networking skills. Application Instructions: • Interested candidates are requested to send their updated CV to recruitment@nagad.com.bd • Mention "Application for Key Account Manager – Business Banking role" in the subject line. Application Deadline: 22nd February, 2025