Business Intelligence Analyst

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, counting 75 team members and growing. Our mission: providing a state-of-the-art digital identity solution to all people, enabling them to interact securely in the digital space. Now, only seven years after being founded, 7 million citizens use the itsme® app, to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme® app, in 16 European countries, with the ambition to become an internationally leading player.

We are looking for a motivated and ambitious professional to join our Business Operations team in a role with real impact. Working closely with leadership and management, you’ll play a key part in shaping the strategic direction of one of Belgium’s most exciting scale-ups.

This is a unique opportunity to leverage your expertise to deliver meaningful insights that will guide critical decisions, empower our business teams, and drive our growth as we expand internationally. If you’re passionate about turning data into action and contributing to a fast-growing, forward-thinking company, we’d love to hear from you!

What your job looks like

As a Business Intelligence Analyst, you’ll play a key role in translating data into actionable business insights that drive strategic decisions. That will include the following responsibilities:

• Needs gathering: Collaborate with business stakeholders (sales, marketing, finance, HR and product) to understand their function-specific needs. For example, the revenue and marketing teams require actionable insights into our customer base and marketing activities to shape our go-to-market strategy and identify growth opportunities.
• Data querying and modelling: Extract and process data from databases and business applications (such as Hubspot, Salesforce and Google Analytics) to deliver insightful analyses. This might involve leveraging SQL to extract and manipulate data from our data lake.
• Analysis and reporting: Turn your analyses into actionable visual dashboards using tools like PowerBI. Present findings to stakeholders, highlighting key trends and actionable insights.
• Data structuring and integrity: Maintain and optimize our applications needed in terms of data lake, data analytics and reporting infrastructure to ensure data integrity across reports. In doing so, you will be supported by the Business Operations Manager and your Business Intelligence and tech infrastructure colleagues.
• Process Improvements: Proactively drive improvements in our data and reporting strategy by recommending improvements to tools, processes and reporting methods.

Whom we are looking for

• You have a Bachelor’s or Master’s degree in Business Administration, Data Science, Information Systems, Computer Science, Statistics, or a related field.
• You have 2-3 years of relevant experience in business intelligence, data analysis, data management, or a similar role.
• Hands-on experience with data visualization tools (Power BI, Tableau, or equivalent) and proficiency in SQL (querying, data manipulation, performance optimization).
• Ability to understand and translate business needs into data-driven solutions. Strong problem-solving and critical-thinking skills.
• Excellent verbal and written communication skills. Ability to convey complex data concepts to non-technical audiences.
• You have strong communication and interpersonal skills, with the ability to work collaboratively with various departments and external vendors.
• Familiarity with scripting and programming languages such as Python or R to conduct more advanced analysis, automate processes, and derive deeper insights when needed.
• Familiarity with data warehousing concepts and cloud data platforms (e.g., Azure, AWS, or Google Cloud).
• You thrive in a dynamic and fast-growing environment, where you go the extra mile to get things done.
• You are fluent in English and bilingual in Dutch or French.

What we offer

• A unique opportunity to be a key pillar and gain wide exposure in a fast-moving and high-growth environment.
• The chance to further develop and grow in a fun and dynamic team.
• Offices in Brussels and flexibility in terms of remote working.
• A fixed contract with an attractive compensation package.