Customer Care Professional

Customer Care Assistant OPE (M/F)

At Yamabiko Europe, our mission is to create the bridge that bonds people and nature with the future. We provide innovative solutions for outdoor power equipment (OPE) and robotized mowing technologies.

In order to reinforce our Customer Care and Supply Chain department in Europe for our ECHO & Shindaiwa brands, we are looking for a Customer Care Assistant - OPE (M/F) to join our team, based in Wavre, Belgium.

Under the supervision of the OPE Supply Chain & Customer Care Manager, you will manage the day-to day relations with the customers (calls, e-mails, etc…)and monitor the orders (registration and processing).

Let’s talk about your role

• Coordination of relations between the various service providers and internal departments in order to ensure that sales are carried out correctly (carriers, sales representatives, etc.);

• Administrative management of invoicing, customer credit notes and any credit limits or disputes;

• Coordination of the administrative aspects of importing and exporting goods, such as invoices, legal documents and eventual disputes;

• Ensuring compliance with quality and delivery standards, processes and best practice at all stages of the sale;

• Maintaining the link between the sales team and the support functions;

• Working closely with the company's various departments (purchasing, accounting, logistics, finance, sales, IT, etc.) and ensuring that administrative information relating to the sale is passed on correctly;

• Working closely with our logistician and carriers for order deliveries, truck reservation and respecting pre-established delivery deadlines.

Your Profile

• You have a Bachelor's degree in Foreign Trade, Transport and Logistics/Executive Assistant or initial experience in a similar position;

• At least 5 years of professional experience in customer care (customer relations, orders entry and tracking, claims management ...);

• You have a good understanding of logistics (stock availability, order preparation, stock management, deliveries, road transport, etc.);

• You have excellent oral and written communication skills in French & English (Minimum B1 level required);

• You have a very strong feeling of the customers’ needs and behaviors. You are customer-oriented and keen to serve & satisfy;

• You are a team player and can work in a multi-cultural environment;

• You have strong interpersonal, facilitating and federating skills;

• You are autonomous, rigorous & well organized;

• You are a curious and eager to learn person;

• You have strong analytical & communication skills.

Technical expectations

• You are at ease with IT tools;

• Knowledge of Office 365 suite (outlook, teams, advanced Excel level,…).

Geographical scope

We encourage and support flexibility by enabling our employees to work from home for 2 days a week.

Easy reachable by car and public transportation, our office is located in Wavre, 25km south of Brussels.

What do we offer?

• A work-life balance
• An open and nice working atmosphere with colleagues working at a high level of expertise, striving altogether to achieve ambitious objectives
• Multiples trainings to strengthen your skills
• A truly international and multicultural environment

Our company

Yamabiko Europe (YE), a Belgian subsidiary of the globally recognized Yamabiko Corporation based in Japan, is at the forefront of delivering advanced outdoor power equipment and robotic mowing solutions.

With a significant presence in Europe, Yamabiko is expanding its influence in North America, Asia, and beyond. Listed on the Tokyo Stock Exchange, Yamabiko is a trusted name in Outdoor Power Equipment, Agricultural Machinery, and Industrial Machinery.

What are our business activities ?

Outdoor Power Equipment (OPE)

Our OPE department is committed to promoting both professional brands : ECHO and SHINDAIWA, across Europe and Africa. Our product range includes high-performance chainsaws for limbing, felling, and pruning trees; versatile trimmers and brush-cutters for grass cutting, mowing, and clearing; and powerful blowers for leaf and debris management.

Robotic Mowers and Golf Ball Pickers

Belrobotics leads the global market in commercial-scale automatic lawn mowers for large areas. Our innovative designs cater to turf areas up to 75,000 m², providing efficient, reliable solutions for maintaining sports facilities, private gardens, and expansive open spaces.

As Yamabiko Europe extends, our robots are also sold under the brand ECHO Robotics on the North American and Asian market as well as some European countries.

Every day, we promote 5 values that are dear to us: integrity, excellence, team spirit, commitment and sustainability.

Join us as we continue to innovate and expand our offerings, delivering top-tier solutions to meet the diverse needs of our customers worldwide.

If you are interested in this challenging job opportunity, please, send your application to Sylvie Gérard, Business Operations Assistant at recruitment@yamabiko.eu.

Only selected candidates will be contacted. Head hunters, please, abstain !