Customer Onboarding Manager

Qargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we’re looking for a Customer Onboarding Manager.

✅ You'll be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimize.

✅ Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.

✅ Be the first point of contact when our client needs support and you’ll check in with them regularly.

✅ Continually improve our solutions guide and knowledge base.

✅ Document all your findings in a detailed and structured way and communicate them with the other teams.

✅ Assist in the pre-sales phase by analyzing potential client’s needs and providing technical support to our business development team during demos.

✅ Work closely with the other departments at Qargo like engineering, sales and product. 

✅ You’ll travel on a regular basis to clients in Belgium (both Flanders and Wallonia) and France.

✅ Fueled by your experience in the (road) transport industry (ideally 3-4 years of experience), you’ve developed a solid understanding of the industry and its needs. Experience in an operational role (e.g., transport planner) is a plus.

✅ You are a true self-starter who takes initiative and doesn’t view any task too big or too small.

✅ You are able to communicate clearly with technical and non-technical audiences alike.

✅ You are customer centered and you always strive for the best customer experience.

✅ You are proactive, well organized and punctual. Your flexibility fits great with our fast paced start-up mentality.

✅ You are bilingual Dutch-French and are fluent in English.

✅ A competitive salary package.

✅ A role with a lot of responsibility, ownership and impact.

✅ Becoming part of the 'Dream Team' and the possibility to grow with us and make your ambitions come true.

✅ Hybrid / flexible working.