Customer Service Executive

CUSTOMER SERVICE SPECIALIST

Mission

Act as the single point of contact for a group of customers within this department and being responsible for monitoring contractual aspects at operational and commercial level within the company.

Responsibilities

As Customer Service Specialist, your role will be to:

• Serve as the primary point of contact for clients after the sale and guide them throughout their customer journey.
• Monitor the day-to-day production of the customers in your portfolio and be responsible for all related administrative tasks.
• Address and resolve customer issues in a timely and effective manner, coordinating with internal teams as needed.
• Ensure clients are satisfied with the services provided, handle complaints, and propose solutions to meet their needs.
• Proactively engage with clients to understand their evolving needs and propose value-added solutions or service upgrades.
• Foster long-term relationships with clients to enhance loyalty and maximize the value of each account.
• Ensure the correct application of contracts and monitor budgets in collaboration with the sales team.

Profile

As Customer Service Specialist, you have

• A customer service experience in a multi-channel customer service environment.
• Knowledge in customer relationship management (CRM) tools and software.
• Knowledge of speos customer service products, processes and tools is a plus.
• Very good command in French, Dutch and English.

And you also are

• A good organizer with planning skills and the ability to manage multiple priorities.
• A strong communicator (oral and written).
• Quality, solution, customer and cost oriented.
• Able to mobilize energy.

Our offer

A competitive salary package - Your salary is accompanied by non-statutory benefits, such as a company car, profit-sharing, group and hospital insurance and luncheon vouchers.

Plenty of autonomy and flexibility to have a direct impact on the growth of speos.

A stimulating and progressive role with many challenges, opportunities and innovative projects.

A dynamic team in a family business culture!

A unique atmosphere of collegiality and conviviality.

You'll be joining a diverse team of highly talented colleagues, where there's plenty of room for ideas, initiative and professional development.

Why speos?

speos is an innovative, leading Belgian company that develops solutions designed to enable companies to optimise and secure their administrative and financial processes. We manage all aspects of your outbound document flow, from document generation to distribution via print and digital channels.

speos' ultimate goal is to ensure the success of our customers' administrative and financial processes. This allows them to focus all their efforts on their core business.

speos' strategy and its position as a subsidiary of the bpost group since 2001 have made us the leading reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, cutting-edge technological know-how and proven customer service.