Customer Service Officer

The Rémy Cointreau Group, whose Charentais origins date back to 1724, is the result of the 1990 merger of holding companies owned by the Hériard Dubreuil and Cointreau families, which controlled E. Rémy Martin & Cie SA and Cointreau & Cie SA, respectively. The Group is also the result of successive partnerships with other companies active in the same wines and spirits business lines and is listed on NYSE Euronext Paris.

The Rémy Cointreau group owns a portfolio of exceptional brands of international renown: Rémy Martin and LOUIS XIII cognacs, Cointreau, Mount Gay rum, St-Rémy brandy, The Botanist gin, Telmont champagne, and the three whiskies Bruichladdich, Westland and Domaine des Hautes Glaces.

As a Customer Service Officer, or CSO, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency in the OTC process.

Reporting to the Supply Chain Manager, you will oversee:

• Full OTC scope in order management,
• Managing key orders leveraging our best practices to match our agreed service levels (OTIF, SLA, FTR, EDI monitoring),
• Being the reliable partner, our customers need via email and phone,
• Being the reliable partner towards ours 3PL securing the OTIF delivery,
• Manage customer complaints (CN/DN, price adjustments, returns),
• Management of price conditions and work with BNL accounting team on cash collection,
• Be a key user of SAP 4/HANA and support UAT on request of IT,
• Excise management,
• Masterdata Back up.
  
  

• You have a first experience in a customer service (preferably in a FMCG environment) or a customer service orientation, an attention to details, problems solving skills,
• Your experience with disputes & claims management would be an asset,
• You have high level of autonomy and are proactive in nature,
• You will bring your excellent communication skills, your team player attitude and ability to thrive in a fast-paced environment,
• You have strong knowledge of MS office and ERP systems (Excel, word, PPT, SAP, BO, IBP, Fiori),
• Your knowledge of SAP 4/HANA is mandatory.
• Bilingual French & English – Dutch will be highly appreciated

Home-office policy: after a period of induction possibility to work max 2 days at home.

All your information will be kept confidential according to EEO guidelines.

Rémy Cointreau is an equal opportunity employer.

We celebrate diversity and are committed to create an inclusive environment for all employees.

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