In this role you work in the team cluster Foodservice Retail (Europe) . You are part of our Ardo Group Customer Excellence Team in Ardooie, Belgium, which monitors a worldwide customer portfolio within the retail and foodservice markets.
You guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.
You manage your customer portfolio:
customer creation
item creation, item screening
order intake, stock checks, alternative proposals
timely deliveries
continuous information updates
complaint and return management
You take the lead in business improvements projects, e.g.
on efficient orderbook & documentation management, standardization, optimizations, synergies
on analysis of important master data
on document automation
as an SAP key user or in a process-oriented role.
You share a team responsibility with your colleagues in customer service as well as in sales support.
Your profile
Professional (or native) level in English and Dutch. Good knowledge of German. Knowledge of any other European language is a plus.
Master’s degree.
Relevant experience in customer service.
Experience with SAP (or another ERP-system) is a plus.
Accuracy, positivity, and proactive communication is key in everything you do.
You have a solution and process-oriented way of thinking, embrace learning opportunities and search for continuous improvement.
You love to solve (complex) problems and to work organised in stressful, time sensitive and changing conditions.
We offer
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Food and Beverage Manufacturing
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