Customer Service Representative - Air Import
Customer Service Representative - Air Import
Nippon Express EMEA
Machelen, Flemish Region, Belgium
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The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission.
At Nippon Express Belgium, our Customer Service Representatives are the heartbeat of our operations. As a key player in the logistics process, you will help ensure smooth and timely coordination of import shipments via air, all while delivering exceptional service to our customers. If you're a proactive, detail-oriented individual with a passion for customer service, this is your opportunity to shine!
Main tasks and responsibilities
At Nippon Express Belgium, our Customer Service Representatives are the heartbeat of our operations. As a key player in the logistics process, you will help ensure smooth and timely coordination of import shipments via air, all while delivering exceptional service to our customers. If you're a proactive, detail-oriented individual with a passion for customer service, this is your opportunity to shine!
Main tasks and responsibilities
- Customer Interaction: provide outstanding service via phone and email, assisting customers with their inquiries and addressing any concerns with a friendly, professional approach
- Communication: keep customers informed about delays, irregularities, and any changes to their shipments, ensuring transparency and trust
- Proactive Follow-up: ensure timely follow-up on all inquiries within 24 hours to keep operations running smoothly
- Data Management: maintain accurate and up-to-date customer information to provide the best possible service
- Problem Solving: resolve customer issues and proactively seek solutions to ensure a seamless shipping experience
- Collaboration: work closely with internal teams to resolve supply chain issues quickly and effectively, promoting strong teamwork across departments
- Administrative Support: perform various administrative tasks as needed to support the team leader and ensure smooth operations
- Multitasking Skills: you thrive in a fast-paced environment and can manage multiple tasks simultaneously
- Tech-Savvy: proficient in MS Office and quick to learn new tools
- Customer-Focused: excellent communication skills and a strong customer service mindset
- Attention to Detail: you understand that accuracy is key, and you never miss the finer points
- Self-Starter: ability to work under pressure, take initiative, and manage your priorities
- Team Player: you value teamwork and work collaboratively with your colleagues
- Language Skills: proficient in English and French, with the ability to communicate effectively with customers, colleagues, and customs
- Full-time contract, undetermined time
- Attractive salary package, including 13th month
- Meal vouchers and ecocheques
- Hospitalization insurance + group insurance
- Transport reimbursement according to CLA PC 226
- 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
- Mobile phone + subscription
- Free coffee, tea, water, soup
- You will be part of a dynamic team
- Benefits Plan ("MyChoice")
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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