Fitek Group

Customer Service Representative

Fitek Group Ghent, Flemish Region, Belgium

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In our industry we are a leading European company with operations across the Baltics and Benelux regions. As the Belgian branch, we specialize in providing accounting and document flow SaaS (Software-as-a-Service) solutions tailored to the specific needs of businesses and government organizations.


Our proprietary Robotic Process Automation (RPA) technology powers a unique cloud-based pre-accounting solution, offering real-time insights from financial data. Built on industry best practices, our solutions are designed and continuously improved for maximum efficiency, ensuring fast and seamless implementation for both scanned and electronic invoices.


If you are driven and enjoy collaborating with both customers and colleagues, take the next step and open new doors in your career with us!


We are looking for a passionate and driven Customer Service Representative to join our Belgian team.


About Job


As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring they receive the levels of service and support Fitek wants them to enjoy. You will work closely with our customers to understand their needs, address their concerns, and help them achieve their business goals using our products and services. Your role will be critical in driving customer satisfaction, retention, and growth.


Responsibilities:


  • Handle inbound customer inquiries via phone and email in a professional and courteous manner.
  • Resolve customer issues efficiently, striving for first-contact resolution, escalate the most complex cases as needed
  • Stay up-to-date with product knowledge and company policies to provide informed support
  • Collaborate with team members to improve overall customer service processes
  • Provide feedback and suggestions for improving customer experience and internal processes


Requirements:


  • At least B2 level command of Dutch and English, B1 for French
  • Problem-solving skills 
  • A customer-centric mindset and a desire to help people
  • A proactive approach to understanding and resolving client issues
  • Attention to detail, reliability, independence, and a positive attitude
  • Strong communication skills, both spoken and written
  • Over one year worth of experience in a customer service role 


Desirable:


  • Interest in a customer's business: how do they do things, how can we support them?
  • Strong in process thinking, to be applied in a Finance and Administration environment
  • Affinity with high level IT concepts such as databases, file formats, system integration, Software as a Service (SaaS), cloud infrastructure  
  • Bachelor level degree
  • Experience in an accounting environment


Why Join Us?


  • The opportunity to take on more responsibility as you build your understanding of our solutions and our customers’ businesses. As our company grows, so can your career
  • Being part of a close-knit team 
  • Mobile Subscription: Stay connected with a mobile subscription covering your communication needs
  • Meal and Eco Vouchers: Enjoy delicious meals and promote eco-friendly living with meal and eco vouchers
  • Insurances: Comprehensive coverage for health, life, and disability insurance
  • Market-aligned Salary: a compensation package reflecting current market standards
  • 2 Days Working from Home: flexible work arrangements allowing remote work  


Location: 

Gent, Belgium 


Our growing team is characterised by its diversity and open-mindedness. We primarily communicate in English within our team to accommodate our international colleagues.


Dive into a world where technology meets passion, innovation and AI.

Apply now by sending your CV to Eva.Sapijane@fitek.com and become a member of the Fitek team. 

  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Industries

    Financial Services

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