Customer Service Specialist with Impact

In the booming Ghent tech scene!

Are you a natural communicator and an administrative jack-of-all-trades? Are you eager to learn all the ins-and-outs of the Backoffice and play your part in a dynamic international growth story? Do you love working in a team and helping each other thrive?

At Sensolus, you can not only make a significant impact, but also foster your own professional growth. You will play a crucial role in getting our products to our valued customers and contribute to their overall satisfaction by supporting them from within our HQ in Ghent.

Seize this unique opportunity and make a difference with us!

Here is what you can expect in this role:

• You will be the first point of contact for our customers. When they have questions regarding invoices, renewals, etc., you’re happy to help.
• Being proactive doesn’t scare you. You’re more than willing to reach out to our customers to inform them about shipments, delays, etc..
• You will double check if the purchase orders that are coming in are according to the price models that are communicated to the customer.
• Our platform will hold no secrets to you and you’ll keep an eye on the invoicing settings per customer to ensure all is correct.

You’d fit in well if you:

• Have a bachelor’s degree in administration/logistics/… or equal by experience.
• Are proactive and critical: whether it’s informing customers and colleagues about (potential) issues or contributing to the improvement of internal processes, you like being prepared and preparing for the future!
• Have experience working with price models and invoicing. You’re organized and precise.
• Are a good listener and can communicate easily with all kinds of stakeholders. You have been a first line of contact in previous jobs.
• Are tech-savvy. You quickly figure out how different tools and platforms work. Ideally you have worked with Excel, Teamleader, Salesforce or the likes in the past.
• Are fluent in English, spoken as well as written. Dutch is a plus!
• Don’t want to sit at your desk all day but like to have some variation in physical (ex. taking items from the stock to prepare shipments) and administrative tasks.
• Love working in a team but are independent and can take ownership over your tasks.
• Are ambitious. You want to grow your personal career and make a difference.

What do we offer?

• A monthly salary in line with your experience.
• Attractive benefits such as meal vouchers, health insurance and a cafeteria plan.
• Enjoy up to 32 days of annual leave and flexible working hours, giving you the freedom to manage your own schedule.
• You will work in Ghent with the possibility of working from home 1 day a week.
• You will be a part of a goal driven Customer Support Team that fosters personal growth, teamwork and collaboration between departments.
• You can take on a dynamic role with significant responsibility. You have the power to truly make a meaningful impact.
• Joining us in our growth story means exciting opportunities await you in the future.
• A unique work environment: enjoy fun activities like group challenges, "Fat Thursday", and sports during lunch breaks.

Come join our awesome team of motivated go-getters that know how to have fun. Apply now and pop by for a coffee!