Customer Success Manager

Join Novable, a pioneering force in the corporate innovation landscape, where we connect startups with the industrial power of corporations to drive meaningful transformation.

As a Client Success Manager, you will play a pivotal role in bridging these two dynamic worlds. Our mission at Novable is to deliver the most efficient startup and innovation scouting experience. We’re seeking someone who shares our technology optimism and vision for a brighter future.

Key Responsibilities

• Drive client engagement by maintaining and strengthening relationships with corporate clients, ensuring their success and satisfaction with Novable's scouting solutions.
• Collaborate closely with sales and product teams to align client goals with Novable’s offerings and achieve long-term value creation for our partners.
• Perform client onboarding, conduct regular client meetings, and lead business reviews to ensure satisfaction, drive platform usage, detect upsell and cross-sell opportunities, and collect customer feedback.
• Utilize feedback loops to suggest platform enhancements, contributing to ongoing client satisfaction and product development.
• Control and validate product releases before delivery, ensuring quality and alignment with client needs, and report any bugs or issues to the relevant teams for resolution.
• Deliver comprehensive reports and presentations to both internal and external stakeholders, showcasing the impact of Novable’s solutions on client objectives.
• Co-manage a global team of scouting experts, overseeing daily interactions and the execution of scouting campaigns and innovation consulting projects.

Required Skills and Qualifications

• Proven experience or a strong interest in client relationship management, preferably in B2B and tech.
• Strong communication and interpersonal skills, with the ability to connect with stakeholders at various levels and from various industries.
• Analytical mindset with the capacity to understand complex client needs and translate them into actionable plans.
• Business literacy and curiosity: a broad understanding of various sectors or the ability to quickly grasp new industries.
• Fluency in English reflecting our international client base
• Detail-oriented and rigorous: thoroughly prepare, fully understand client requirements, and deliver accurately and on time.
• Humour: we take the sense of humour very seriously
• Experience with HubSpot and skills in presentation design are a plus.

Benefits and Additional Information

• Be part of a forward-thinking company with an inspiring mission to connect innovation with industrial power for global transformation.
• Enjoy a fun work environment in Brussels, surrounded by passionate professionals committed to making an impact.
• Engage with top-tier corporate clients from many different industries around the world, expanding your network and expertise.

Are you passionate about innovation and eager to drive success for clients while being at the forefront of global technological transformations? We invite you to apply and become part of our Novable team, where your contributions will make a substantial impact.

Click the apply button now and embark on a journey with us to shape the future of innovation.