Customer Success Specialist

As a customer success manager, you offer support and advice to the end users of various web applications. The user group is mainly local authorities.

The various tasks include the following: supporting end users via helpdesk and ticketing system, providing training via webinars or on-site, answering questions in the context of technical pre-sales, being present at commercial events as a technical expert.

In addition, you will take care of the functional management for many of our customers, such as; user configurations, connection with third-party applications and the configuration for optimal performance.

In short, you act as a true ambassador for your software portfolio

• You facilitate the implementation of SAAS applications at the customers.
• You guide them in the correct use of the applications, through training and coaching.
• You support them in "change" and encourage the use of the applications.
• You help build the documentation intended for the end users.
• You share opportunities for product improvement with the team and the Product Manager.

They company offer an open-ended contract with an attractive salary, supplemented with numerous fringe benefits: hospitalization insurance, group insurance, reimbursed commuting, as well as bicycle allowance, Smartphone with subscription; meal vouchers, Working from home allowance with max. 3 days of working from home/week, 32 vacation days per year (with full-time employment).

You will work in a driven SME with a horizontal organizational structure. Flexible working is of course possible. The result and a positive team spirit are paramount! In order to maintain good contact with the team, you are regularly expected at the office.

In short, a challenging job with great autonomy, with easy accessibility and attention to a good work-life balance.