Customer Support Officer

Qargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we’re looking for a Customer Support Officer.

✅ Gain crucial insight into the working of our system and become a true product expert.

✅ Be the first point of contact for day-to-day questions and give top notch support to the clients in your respective region via our system portal chat.

✅ Understand the needs and wants of our customers on the front-line and translate those internally to the development team.

✅ Communicate and explain new product features through the portal.

✅ Help to write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQ’s.

✅ Give remote training sessions to customers.

✅ Provide administrative support to the Customer Onboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, … etc.

✅ You’re customer oriented and have previous experience in a customer service or related role.

✅ Your communication skills are on point, both in English and Dutch. French earns you bonus points.

✅ You have strong organizational skills and can prioritize and juggle different tasks without breaking a sweat.

✅ You like to continuously learn and develop your skills and pick things up quickly.

✅ You’re flexible and thrive in a fast-paced startup environment.

✅ Since we’re a software company, it’s a big plus if you’ re tech savvy

✅ A competitive salary package, including all the necessary extra benefits.

✅ Great growth opportunities within a strongly growing company.

✅ A flexible work environment (flexible working hours, possibility to work from home,…).

✅ A green office just outside of the Ghent city centre.

✅ A great team atmosphere both during and outside of working hours, with fun initiatives, such as a weekly catch up meeting with the entire Qargo team, team lunches, going climbing, game nights, … etc.